First time using TUI, we had an amazing holiday at TUI Blue Victoria in Santo Tomas, Menorca. The hotel was beautiful. Incredibly friendly, helpful staff, nothing was too much trouble. Amazing enterta... See more
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We went in to book our first family holiday at the Belfast branch in Castle Court and got taking to a lovely woman called Donna. She was absolutely amazing and very professional, helping us find a fam... See more
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Staff are friendly and very helpful. Try and ask for same sales staff that lve had before as she always listen to what you want and does her up most to hit my budget.Im never rushed and I'm given time... See more
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A booking was made in the Dereham TUI shop and then a follow up yesterday to help sort out a new smart phone because the trip involved a Ryanair flight. Now that only digital boarding passes are perm... See more
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Company details
Written by the company
You can have confidence you’ve made the right choice when you book with TUI. We’re here to make holidays feel easier from the start, with transparent pricing, luggage and transfers included, and 24/7 support whenever you need us. Every trip is ATOL‑protected and supported by ABTA guidance, giving you trusted reassurance from the moment you book. We focus on building more into every holiday. That means clear choices, helpful guidance, and key essentials sorted long before you travel. Our teams bring real expertise whether it’s matching you to the right destination, helping families find the right resorts, or offering support for travellers who may benefit from a little extra assistance. Many of our hotels also provide activities and kids’ clubs led by trained experts, creating experiences that work for everyone. Our hotels are chosen with care, featuring the things people tell us make their break feel special: family‑friendly rooms, swim‑up or private‑pool options, foodie‑approved dining, and resorts with waterparks, slides or relaxing pools depending on where you choose to go. From booking boarding and beyond we focus on removing stress and amplifying the joy , so you get more peace of mind, more value, and more of that holiday feeling sooner.
Contact info
Luton, United Kingdom
- www.tui.co.uk
4.6
Excellent
198K reviews
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The relaxed vibe suited us
The relaxed vibe suited us. Crew were amazing.
Entertainment excellent.
July 28, 2026
Easy to use the booking system as we…
Easy to use the booking system as we have done previously
August 4, 2026
I didn't like that the price changed
I didn't like that the price changed. I looked at the details and by the time I had discussed with friends and logged on the price had gone up by a considerable amount
August 4, 2026
Premium all inclusive
We was premium all inclusive and repeatedly found that certain bottled beer was not available at certain bars especially the pool deck and the squid amd anchor but you could get the same beer in the indigo , I just thought it would be simple to just move the bottles from bar to bar when 1 bar runs out
August 4, 2026
Excellent service and patience from…
Excellent service and patience from Jacquie in the Kingsgate store
August 4, 2026
First time river cruise booking
As a first time booker for river cruising I got all the information I needed from just one phone call. The advisor was helpful, friendly and even searched for additional discount codes. A wonderful booking experience.
August 4, 2026
Sylvia was very helpful & nothing was…
Sylvia was very helpful & nothing was too much trouble for her to sort out.
July 26, 2026
Awesome customer service by all at the…
Awesome customer service by all at the Sleaford branch.
July 28, 2026
Such a great experience booking our…
Such a great experience booking our holiday with TUI. Steffi Higgs was so helpful, explained everything clearly, and was really patient in answering our questions before we booked. Steffi was also happy to answer any questions after booking, and responded promptly.
Thank you for making the booking process so seamless.
July 28, 2026
Was easy for an oldie like me
July 28, 2026
Friendly helpful staff.
I booked my holiday for next year in my local store. The ladies are all very friendly and helpful. I was able to book the exact holiday I wanted.
July 20, 2026
Hayley was very helpful and polite…
Hayley was very helpful and polite throughout
Easy to book
August 4, 2026
I have always booked through TUI for…
I have always booked through TUI for years excellent travel company and service
August 4, 2026
Reasonably priced holidays
Easy to book on line reasonably priced holidays and being able to book without paying a deposit great company 3rd time booking up for next year.
July 28, 2026
Excellent service
July 28, 2026
The colleague guided us through…
The colleague guided us through everything thing in a very polite and informative manner.
August 4, 2026
Very helpful
July 27, 2026
Informative
Informative but had to keep re putting in no of guests and dates. Annoying. But that's the only negative
August 4, 2026
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