TUSTING Reviews 86

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My sister bought me a TUSTING Leather Clipper bag (Sundance) back in 1999 from a store in Natick, Massachusetts. I used it regularly as a school teacher carrying a little more than I should. The lea... See more

Company replied

Rated 5 out of 5 stars

I wanted to give my utmost appreciation to Lucy and the rest of the team for making things right when I had concerns with my bag. Lucy kept me updated with the replacement process and was so very kind... See more

Company replied

Rated 5 out of 5 stars

Absolutely great experience! I bought the leather laptop sleeve in Ivy (dark green) and a key-holder in Ivy too. The products are top-quality and really beautiful, the packaging is also gorgeous. A... See more

Company replied

Rated 5 out of 5 stars

What a wonderful British company producing exquisite hand made products from superior leathers and other materials. Most are sold under their own name but they have also produced for Church’s Shoe... See more

Company replied

Company details

  1. Bags and Luggage Store
  2. Handbags Shop

Written by the company

Tusting is a British leather goods atelier known for luxury handbags, briefcases and luggage. A ‘quiet luxury’ brand favoured by those who seek subtle, timelessly stylish leather bags and accessories, Tusting's beautiful pieces are entirely British-made, being designed and handcrafted from beginning to end in the workshop at Tusting HQ in Lavendon, Buckinghamshire. A fifth-generation, family-run company, Tusting first came into being in 1875 as a tannery to supply the Northamptonshire shoe trade. Diversifying and eventually specialising in making beautiful products from these leathers, a deep knowledge and appreciation for this ages-old material has been carried forward through all those generations to the modern day so that now this knowledge is invested in every item created in the Tusting workshop. Tusting leather goods are inherently highly sustainable through the materials chosen and the longevity of their lifecycle. All leather used begins as a byproduct of the food industry, is up-cycled by gold-standard tanneries (certified for the highest level of environmental stewardship) and is accompanied by the most durable metal components available. As a result, longevity is a key feature of Tusting products, with many pieces still in daily use over 30 years after they were first made, representing extraordinary sustainability and value for money.


Contact info

4.9

Excellent

TrustScore 5 out of 5

86 reviews

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Rated 5 out of 5 stars

Mini Holly- Amazing quality

I purchased the Mini Holly Oxblood. What an amazing bag. Love the colour and it fits so much. The quality of the leather is up there.
I took it with me on a small vacation and even though I took other bags, I used this one the most. I loved the feel and look of it.

November 15, 2024
Unprompted review
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Reply from TUSTING

Thank you for the lovely review Chris, it's lovely to hear that you are so delighted with your Mini Holly! We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

I’m delighted with my Cardington bag in…

I’m delighted with my Cardington bag in pecan. I was looking for a neat small bag to hold my phone, glasses and card wallet and this fits the bill perfectly. I love its understated classic style. Excellent customer service.

November 15, 2024
Unprompted review
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Reply from TUSTING

Dear Carolyn, thank you so much for your kind review, we’re very happy to know that your new Cardington is a success and hope you enjoy using it for many years. We look forward to welcoming you back very soon.

Rated 5 out of 5 stars

Fantastic Customer Service

I would just like to highlight the exceptional customer service I have received from Tusting in the last week. Lucy Kershaw their Customer Service Coordinator was extremely focused on my problem and dealt with it with amazing efficiency. This small act of great customer service has meant that I will be a passionate advocate for the Tusting brand going forward and will always recommend them to friends and work colleagues. Well done !

November 2, 2024
Unprompted review
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Reply from TUSTING

Thank you so much for taking the time to post these kind comments; such great feedback is genuinely appreciated. We look forward to being super helpful again soon!

Rated 5 out of 5 stars

A risk worth taking..

Last month I bought a Kimbolton handbag in pecan and a Macbook sleeve in Lipstick.
The leather is gorgeous and the Kimbolton handbag has been great and really practical.
The colours are just as they are shown and the lipstick sleeve is scarlet and the softest leather you could imagine.
I like buying items that are made in the UK and found this website by accident. It was a bit of a risk , but as it turns out it was a risk worth taking. Both of my products are lovely and I know I'll be getting something from them again.

October 8, 2024
Unprompted review
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Reply from TUSTING

Thank you for the lovely five stars Jane! We love that you found us and look forward to helping you choose another purchase again soon.

Rated 5 out of 5 stars

Beautiful products

Beautiful products (we bought a folio and a tote bag and some smaller items), very quick delivery and questions answered quickly and not by a robot

October 4, 2024
Unprompted review
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Reply from TUSTING

Thank you for your kind review Focco, we're delighted you have joined the Tusting ownership family and look forward to helping you in our wholly human way again very soon!

Rated 5 out of 5 stars

Beautiful!

The bags from Tusting are absolutely beautiful. I bought a mini holly and loved it so much I then got a gold hettie. The bags arrived quickly and the team at Tusting are amazingly helpful. Very good value for a beautiful product!

October 12, 2024
Unprompted review
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Reply from TUSTING

Thank you so much for the lovely review Natalie. We are delighted you've found us and are so happy with your bags. We look forward to welcoming you back for a third soon!

Rated 5 out of 5 stars

The Cardington - beautiful!

I recently ordered the Cardington bag in Pecan, my first Tusting bag. What a wonderful company and exceptional customer service which is evident in the quality of the handbag. Classic design and beautiful leather, I will definitely be back for another purchase. Lucy and the production team are awesome.

July 29, 2024
Unprompted review
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Reply from TUSTING

Thank you so much for taking the time to leave your lovely review Karla, we truly appreciate it and are delighted to welcome you to Tusting ownership!

Rated 5 out of 5 stars

Bought a beautiful Powder Mini Holley…

Bought a beautiful Powder Mini Holley bag and I love it, great size, colour and price.
Excellent customer service. Will definitely be adding to my Tusting collecting in the future.

August 17, 2024
Unprompted review
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Reply from TUSTING

Thank you so much for the great review, Valerie, we're really happy to know you love your Mini Holly - enjoy your adventures with her!

Rated 5 out of 5 stars

Excellent craftsmanship coupled with beautiful design

I purchased a very a very beautiful handbag from Tusting. I really didn’t know about the brand as I live outside the UK. I was looking for authentic British craftsmanship, and résistent leather. I realised Tusting offered all quality I was looking for so in the opportunity while visiting the UK I order my handbag. As I opened my package I recognised the excellent quality of the leather , the very neat seems and the amazing design . Thank you Tusting !!

August 12, 2024
Unprompted review
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Reply from TUSTING

Thank you so much, Maria, for sharing your kind review. We are so pleased you took a chance on us and that you love your new bag. We hope to welcome you back again soon.

Rated 5 out of 5 stars

This is the first time I have purchased…

This is the first time I have purchased from this company and from start to finish they were first class, the website is easy to use and delivery was excellent, I was kept updated with my order throughout. My handbag is exquisite, beautifully made and I use it everyday, couldn’t be happier, by far the best handbag I own.

August 26, 2024
Unprompted review
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Reply from TUSTING

Thank you so much for taking the time to leave this lovely review. We are so pleased you found your way to us and delighted that your first Tusting bag has been such a great hit with you. We really look forward to welcoming you back when you are ready for another purchase.

Rated 5 out of 5 stars

Exceptional leather and quality

I bought the folio with handles, exceptional and slim design. The interior really shines and contrasts well with the black color I chose. Definitely understated and stylish at the same time. Construction of both stitching and zippers shows it will last a long time if not outlast me! Would highly recommend.

July 30, 2024
Unprompted review
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Reply from TUSTING

Thank you so much for taking the time to write this great review of your Westminster Folio, we’re delighted to hear that you are so pleased with it and hope you enjoy using it for many years to come.

Rated 5 out of 5 stars

Tusting Handbags — Simply Gorgeous

Tusting handbags are stunning. Exceptional quality, classic styles, and beautiful colors. My personal favorites are the Holly and the Mini Holly. I own three, having just purchased the Mini Holly in Lavender suede. I know I will be getting more — they are the perfect size. Roomy enough for my personal items yet not too large and heavy. Plus, they go with everything. Tusting’s customer service is excellent. Always helpful, friendly, and professional. I own many designer handbags but, Tusting is my go-to choice.

July 2, 2024
Unprompted review
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Reply from TUSTING

Thank you so much for the lovely comments Hollis! We really appreciate the great feedback and will make sure the whole team see it. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

What a lovely bag

What a lovely bag. I had been looking for a mini bag for some time and the mini Holly ticked every box. It was speedily delivered with instructions on care. The follow through was a lovely touch

June 6, 2024
Unprompted review
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Reply from TUSTING

Thank you so much Gill, we're delighted you are so pleased with your experience. Let us know if you ever have any questions in the future!

Rated 5 out of 5 stars

Perfect gift for a discerning gentleman …

I bought the leather monogrammed trinket tray and sunglasses case, for a gentleman who is very particular and appreciative of a heritage brand. They are perfect in every way.

June 7, 2024
Unprompted review
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Reply from TUSTING

Dear Fiona, thank you so much for the lovely feedback, we're delighted to know that we have hit the spot with your very particular gentleman!

Rated 5 out of 5 stars

Bespoke Hettie…

I have just received my bespoke Hettie & it is just stunning. Lucy in customer services was excellent in her recommendations & sourcing a variety of samples for me to choose from.
I definitely recommend Tusting for quality & service.

May 3, 2024
Unprompted review
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Reply from TUSTING

Thank you so much for the great review, we're delighted you are happy with your bespoke Hettie and wish you many happy outings with it! We'll be sure to pass on your kind feedback to our staff, especially Lucy. :)

Rated 5 out of 5 stars

The Holly Handbag is the perfect retro bag!

I have been looking for years and years for a 1950’s style handbag that holds more than a lipstick! The Holly handbag is such a high quality bag with perfect styling…I love it! I want it in another color! I am located in the U.S. and my handbag arrived in a matter of a few days, perfectly packed…so beautiful! I really appreciate it that Tusting makes their products in the UK. The care and craftsmanship really shines when it comes from their home country. Thank you Tusting!

April 4, 2024
Unprompted review
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Reply from TUSTING

Thank you for the wonderful review Jo – we love that you have found us and look forward to welcoming you back for your second Holly!

Rated 5 out of 5 stars

Great Quality & Customer Service

I recently purchased Tusting Mini Holly in Taupe. The customer service is exceptional. Unlike those big-name brands, Tusting cares about the customer and also follows up with me to make sure I am happy with the bag. The bag is well-made. I love it.

March 26, 2024
Unprompted review
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Reply from TUSTING

Thank you so much for the lovely review Rosanna; we're so happy you have joined the Tusting ownership family!

Rated 5 out of 5 stars

A part of my heritage

Pictures cannot do justice to the products and overall experience of receiving your own Tusting bag.

The leather is exquisite (kissable!) and their customer service is prompt and extremely human (as opposed to robotic responses from other companies). The quality of their bags is on par with major luxury brands- you have to get one for yourself to understand.

Their bespoke services are unlike any other brand that I have come across: I was able to get my late father's handwriting debossed in gold in the bag I gifted to my mother. I am now in discussion with the team for a possible third bag (I got out first bag less than a month ago) to see if I can use a piece of clothing belonging to my late father to line a completely customized bag for myself.

March 25, 2024
Unprompted review
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Reply from TUSTING

Thank you so much for your kind review Thulasi; it's been our great pleasure to help you with such thoughtful purchases, and we look forward to doing so again soon.

Rated 5 out of 5 stars

Amazing Quality and service,

Amazing Quality and service,
always lovely to support local British companies,

March 18, 2024
Unprompted review
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Reply from TUSTING

Thank you so much for your kind review and support - we really appreciate it! We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Pretty purse

The website is so easy to navigate. I found the purse I wanted and the color is gorgeous.
The size of the purse is perfect for me.
Absolutely love the quality of the purse and will definitely purchase again.

February 23, 2024
Unprompted review
TUSTING logo

Reply from TUSTING

Hi Kerry, thank you so much for the wonderful review, we're so pleased you love your bag and look forward to welcoming you to Tusting again soon!

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