TUSTING Reviews 86

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My sister bought me a TUSTING Leather Clipper bag (Sundance) back in 1999 from a store in Natick, Massachusetts. I used it regularly as a school teacher carrying a little more than I should. The lea... See more

Company replied

Rated 5 out of 5 stars

I wanted to give my utmost appreciation to Lucy and the rest of the team for making things right when I had concerns with my bag. Lucy kept me updated with the replacement process and was so very kind... See more

Company replied

Rated 5 out of 5 stars

Absolutely great experience! I bought the leather laptop sleeve in Ivy (dark green) and a key-holder in Ivy too. The products are top-quality and really beautiful, the packaging is also gorgeous. A... See more

Company replied

Rated 5 out of 5 stars

What a wonderful British company producing exquisite hand made products from superior leathers and other materials. Most are sold under their own name but they have also produced for Church’s Shoe... See more

Company replied

Company details

  1. Bags and Luggage Store
  2. Handbags Shop

Written by the company

Tusting is a British leather goods atelier known for luxury handbags, briefcases and luggage. A ‘quiet luxury’ brand favoured by those who seek subtle, timelessly stylish leather bags and accessories, Tusting's beautiful pieces are entirely British-made, being designed and handcrafted from beginning to end in the workshop at Tusting HQ in Lavendon, Buckinghamshire. A fifth-generation, family-run company, Tusting first came into being in 1875 as a tannery to supply the Northamptonshire shoe trade. Diversifying and eventually specialising in making beautiful products from these leathers, a deep knowledge and appreciation for this ages-old material has been carried forward through all those generations to the modern day so that now this knowledge is invested in every item created in the Tusting workshop. Tusting leather goods are inherently highly sustainable through the materials chosen and the longevity of their lifecycle. All leather used begins as a byproduct of the food industry, is up-cycled by gold-standard tanneries (certified for the highest level of environmental stewardship) and is accompanied by the most durable metal components available. As a result, longevity is a key feature of Tusting products, with many pieces still in daily use over 30 years after they were first made, representing extraordinary sustainability and value for money.


Contact info

4.9

Excellent

TrustScore 5 out of 5

86 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Tusting is synonymous with quality

Tusting is synonymous with quality, the bags, the customer service, (nothing is too much trouble) the materials and the longevity of the products. One of my favourite pieces is 20 years old and still looks amazing! I love love love these beautiful bags ❤️

August 22, 2023
Unprompted review
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Reply from TUSTING

Thank you Mia for your great review and it's wonderful to hear of your old favourite still being well loved after decades of use!

Rated 5 out of 5 stars

Outstanding service and beautiful bags-…

Outstanding service and beautiful bags- I ordered a bag which was out of stock and customer service rang me to offer a replacement which I am delighted with- it was slightly more expensive but they covered the cost, just the kind of service you don't expect anymore. The bag itself is stunning, very high quality leather, a very fine finish. It came beautifully presented too.

March 17, 2022
Unprompted review
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Reply from TUSTING

Thank you so much for sharing your experience Natalia, we really appreciate it – enjoy your new bag!

Rated 5 out of 5 stars

Outstanding

I bought a Mini Holly handbag from this company after seeing the Duchess of Cambridge carrying one and thinking it looked really cute. I got so much more than a cute handbag - it is absolutely beautiful! They really do make them themselves, in England (unlike almost all the better-known British brands!), the leather is gorgeous and their service was just amazing.
I'm lusting after some of their luggage now...

January 22, 2022
Unprompted review
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Reply from TUSTING

Thank you for your lovely feedback Thomasina, we look forward to helping you choose some luggage too!

Rated 5 out of 5 stars

Returning customer after many…

Returning customer after many purchases, the level of personal service is outstanding. Nothing is too much trouble, loved the recent collaboration with India Hicks - made in england & excellent service.

December 15, 2021
Unprompted review
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Reply from TUSTING

Thank you so much for the lovely kind words, we love to be able to share this kind of feedback with the staff and we look forward very much to helping you again soon!

Rated 5 out of 5 stars

Excellent products, firm and service

Excellent firm and service. I bought a Tusting briefcase in 2011 and 10 years later the clasp broke. Tusting's team took the strap in, repaired it and returned it for no charge in under a week. What is not to love?

October 16, 2021
Unprompted review
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Reply from TUSTING

Hi Liam,
Thank you for your kind feedback! We're always happy to keep our bags in service if at all possible, no matter how many miles they've done.

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