TUSTING Reviews 86

Awesome products & awesome service!
I just love my Stamford in burnt orange (super fit) as well as the GreyFox Backpack (best style ever). Both items with the best possible quality.

Recently bought the Cardington bag (my third purchase from Tusting), and I'm so so pleased. Beautiful quality leather, wonderfully made, feels like it will be a piece that will be with me forever as it will age so well and is an understated design. Love the fact that there is a repair service - by the same craftspeople who make the bags - so really is the opposite of fast fashion. Also love the fact that this is a 5th generation family business, and the bags are made here in the UK in their own factory. The personalisation option (either with initials or with a message inside the bag) is also a really classy option - particularly great as a gift. I know I wiil be back for a fourth bag at some point.....!

Purchased two bags online to be sent to Hong Kong. Both bags arrived timely and in perfect condition. Very happy with the quality. The colours of the bags were exactly as shown on the website.

Great customer service! I have bought a few bags, one (regular Holly) was exceptional quality, the other (greta) had an issue with the magnetic closure, however, it was it still beautifully crafted. The leather quality is outstanding and the prices are fair. Only reason I go back to them, even though one bag had an issue, is their amazing customer service and leather quality. I highly recommend. Reason for 4 stars is due to the greta bag having an issue with the magnetic closure; it wasn't strong enough and would cause the bag to easily open up. I had to return but they made the return process easy.

I purchased a full set of WNU x Tusting Weekend Holdalls for my wife's birthday. She loves the bags and I was very impressed with customer service and delivery.

Although i was told the mini holly bag was out of stock and i’d need to wait a few weeks( it was over Christmas holidays so was expecting a delay) to my surprise it arrived tracked, signed for and was beautifully packaged with its dust bag way sooner than expected. It’s elegant, petite, beautiful and stylish, surprisingly spacious and definitely an heirloom for the future, well worth the wait! Quality is stupendous.
Service was friendly and excellent- informing me of delay and follow up emails to check i was pleased with purchase. It’s a fabulous bag and it really feels like a bespoke service you get from an understated but excellent British family business. Highly recommend.

Tustings provided fantastic customer service in the run up to Christmas to ensure that my purchase was delivered on time. They kept me updated on a regular basis and provided reassurance! The Tusting's handbag is absolutely gorgeous and has been very well used by my wife since Christmas Day! Tustings have been a pleasure to buy from.

I have looked at your handbags and decided on Mini Holly in Pecan . Contacted customer services with a query whether in stock, length of strap and despatch as nearing Christmas. Reply was quickly received and order made. Bag arrived, day after order placed, with a little extra, Ladybird flew out of the packing tissue.
Beautiful leather and design. Sits nicely in the hand and
a light cross-body.
Perhaps a nice addition to the collection would be a small purse to fit inside with wallet, space for cards and
coins.

Tusting’s bags are so chic and timeless. Outstanding quality, traditional British design but with a cool twist. Love their partnership with India Hicks too…on my third bag and counting!

But the best thing by far is Tusting’s customer service which is next level. In this day and age when everything feels so transactional and impersonal, when even “luxury” brands make you queue up outside their stores as if waiting to buy a loaf of bread, the Tusting family and their team make you feel like one in a million every single time you reach out to them. This is true luxury to me, thank you Tusting!

I have now made 2 purchases from Tusting and I am more than happy with each item.
The quality of the materials used is excellent and the workmanship for each item is superb.
I called the company for information on a couple of occasions and was impressed by the friendly and helpful people I spoke with. Quality goods from a quality company in my opinion!

Tusting is an exemplary company. Their product is beautiful and well made. I love my Holly bag. The customer service is wonderful…eager to answer questions with a high level of courtesy and professionalism. I look forward to my next purchase!

Handmade in England, family business and great service! And so nice handbags! I love my mini holly!!

Simply stunning handbags with the utmost ATD
The whole experience at Tusting has been brilliant
My bags are soft, supple and beautiful so, so well made.

What a wonderful British company producing exquisite hand made products from superior leathers and other materials. Most are sold under their own name but they have also produced for Church’s Shoes and for M & S Best of British range.

I recently made many purchases at their annual sample sale. A laptop bag was missing the shoulder strap. No problem as one was swiftly provided to complete a Christmas present.

I cannot speak more highly for the company AND its product

Excellent personalized service across the pond🤩

I am a fairly new Tusting client and I am really impressed with the beautiful quality of their bags. I also like the fact that they are reasonably priced, unlike some of their competitors, who, in my opinion, charge ridiculous amounts for their bags, and have priced themselves out of the market. Tusting customer service is also head and shoulders above their competitors, especially Lucy Kershaw, Customer services, coordinator, who goes above and beyond in her friendly and efficient service. I will certainly be buying more lovely bags from Tusting.

They are the most beautiful bags - fabulous quality and amazing customer service. I have work bags, handbags and small leather goods and I use them every single day.

Luxury products with amazing aftercare from a lovely company.
I have a number of Tusting products and the quality is second to none.
After lots of hard wear, they will help you revitalise the products - just awesome service.

Amazing service and the bag is to die for. Absolutely beautiful. Thank you. Will definitely order again.

Brilliant bags- I now have two-excellent customer service and extremely helpful and pleasant to deal with.
I am delighted with my bags and will definitely buy from the company again.