TUS Watches Reviews 

498
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the fantastic quality and wide selection of timepieces available on the platform. Many people frequently mention that the prices are extremely competitive, making it a wonderful place to shop. Consumers also deeply appreciate the remarkably fast shipping services and the secure, beautiful packaging that protects items. Buyers consistently highlight the clear communication, helpful support, and smooth overall ordering process from start to finish. Because of these great perks, many individuals are eager to return for future purchases and strongly recommend the store.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Price

Consumers find price to be a major source of satisfaction, frequently praising the competitive pricing and... See more

Order

Clients share satisfaction on order, frequently highlighting quick delivery speeds, secure packaging, and... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with the professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brand new watch, well packaged and delivered 24 hour royal mail, tracking was provided. Initially i wasn't aware how to put the crown in for a waterproof seal as I've never owned this type of watch be... See more

Rated 5 out of 5 stars

I mistakenly ordered my green Orient small seconds Bambino watch twice. You contacted me asking if the double order was correct or a mistake, and you then cancelled the duplicate order. Well done. Two... See more

Rated 5 out of 5 stars

Ordered a watch late at night on the 18th of December and it arrived a couple of days later beautifully packaged and exactly as described. TUS operate a loyalty points scheme which is very nice to... See more

Rated 5 out of 5 stars

The customer service was outstanding. When I contacted Tom for a delayed dispatch,he was very helpful and my request was fulfilled. The watch I bought was at a very good price and definitely I will us... See more


Company details

  1. Watch Store

Information provided by various external sources

Orient/Orient Star watches at discounted prices. Worldwide shipping from the UK.


Contact info

5.0

Excellent

TrustScore 5 out of 5

498 reviews

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5.0

All reviews

(498)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service and prompt, carefully wrapped package.

Very good experience ordering from TUS. Several questions posed via the website chat function about the Orient watch I was interested in resulted in clear and specific answers. The watch arrived promptly, and was very well and attractively packaged.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

My partner brought me a Bambino 38mm…

My partner brought me a Bambino 38mm from Tus Watches,i couldn't believe how fast the watch turned up from day of order and was blown away with the detail to packaging, I felt like I was opening a christmas present as everything was professionally wrapped with great care. As for my watch, I'm over the moon with it.

I would definitely recommend this retailer to anyone that's looking for a stunning watch at a great price with a first class service.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazingly quick delivery, excellent watch

Amazingly quick delivery, ordered Thursday late evening and delivered before breakfast on Saturday morning! Extremely well packed and even included an Orient Star gift bag. The second time I've brought from TUS after an Orient Kamasu I bought a couple of years ago. That has become my favourite everyday watch as it is extremely well built. Looking forward to lots of wear from the latest purchase which has already received admiring comments and is keeping excellent time, within 5 seconds a day straight from the box. Would recommend TUS without hesitation and I'm sure I'll use them again myself.

August 22, 2024
Rated 5 out of 5 stars

Excellent service all round - Highly Recommend

Excellent service all round. Although I ultimately decided to return the watch, this wasn't in any way due to either the quality of the product or the service provided.

The watch was delivered on time and the returns process was straightforward and handled quickly and professionally.

I've previously bought from TUS Watches and will no doubt do so again. If you're in the market for an Orient watch, they can't be beat.

July 9, 2024
Rated 5 out of 5 stars

Surprisingly fast delivery

Surprisingly fast delivery. Great quality watches. I brought an ex-display field watch and it arrived in perfect condition. Made the purchase on Sat morning and the item was at my door step on Sun after lunch. I have a collection of watches and have made dozens of purchases but never had a next day delivery. Parcel arrived wrapped in a lovely manner. Great attention to detail and care. If you are looking for an Orient watch Tus is the place to go.

July 6, 2024
Rated 5 out of 5 stars

Friendly and very helpful.......

I started talking to Tom on ebay and he was very friendly and helpful.
The watch I ended up wanting was only available via their web site.
Tom gave me a discount code and the process was very easy, even when postage was slightly delayed he contacted Royal Mail.
Very happy and should I want another watch of this brand I would buy again.

June 24, 2024
Rated 5 out of 5 stars

Great customer service.

Hadn't heard of this company before but they got a mention by YouTubers Ben's Watch Club and Relative Time so that convinced me to go ahead and spend a not inconsiderable sum on an Orient Star Diver.

Took advantage of a discount code on the Shinrin green model and the watch arrived next day with excellent gift wrapped presentation along with an Orient Star bag. I had a problem with a slightly misaligned bezel but Tom was quick to respond and sent out another the following day which was much better.

Would definitely recommend for anything Orient as the service is great and they are one of the few authorised sellers in the UK.

June 9, 2024

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