I got issue with tyre machine and they don’t come physically and fix by virtual platform which is really good and time convenient . No need to wait for anyone and our problem is fix quickly and easily... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I required all that was necessary to perform a professional tyre repair on a motorcycle tyre. Problem was not all that I required turned up. Still unable to do the repair and now having to wait anothe... See more
Written instructions weren’t updated from a previous model/product, this gave confusion for setting up & operating the machine initially, but Neal the product specialist was straight on a video call w... See more
Company replied
Anthony has now dealt with my orders on 2 occasions, very helpful and polite and noticed our previous order ... can’t recommend more he knows his equipment from the conversation had, haven’t needed... See more
Company replied
Company details
Information provided by various external sources
Tyre Bay Direct stocks a huge variety of tyre consumables, tyre changing machines, wheel balancing machines, repair materials, tools and garage equipment
Contact info
Saxon House, B98 7SF, Redditch, United Kingdom
- 01527 883580
- info@tyrebaydirect.com
- www.tyrebaydirect.com
4.5
Excellent
234 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Written instructions weren’t updated…
Written instructions weren’t updated from a previous model/product, this gave confusion for setting up & operating the machine initially, but Neal the product specialist was straight on a video call with me to iron out the confusion, very kind, professional, calm & knowledgeable. Fantastic service!
February 25, 2026
Unprompted review
Reply from Tyre Bay Direct
Thanks for your feedback and we will be sure to pass this detail on to Neal too. We hope we can help you again soon!
I got issue with tyre machine and they…
I got issue with tyre machine and they don’t come physically and fix by virtual platform which is really good and time convenient . No need to wait for anyone and our problem is fix quickly and easily. They help me alot. Appreciate for their guidance. Thanks
February 17, 2026
Unprompted review
Reply from Tyre Bay Direct
Thank you for your review! We hope we can help you again in the future!
Good support
Neil was patient and very thorough whilst guiding us through several wheel balancer Calibration operations over the phone. Good service
January 9, 2026
Unprompted review
Excellent service went above and beyond…
Excellent service went above and beyond to help me. Never had service like this before with my garage equipment.
October 30, 2025
Unprompted review
Wouldn't recommend the balancing of a…
Wouldn't recommend the balancing of a tyre was way out had to go and get this done again the next day.
October 15, 2025
Unprompted review
Neal Stote helped me over the phone…
Neal Stote helped me over the phone today, he was very helpful and informative. He took me through each step carefully to ensure everything went smoothly. Would definitely recommend him.
October 15, 2025
Unprompted review
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had such a great experience with Tyre Bay Direct! I had a few special requests – I asked for the items to be packed nicely, delivered on a specific day, and even to have a note left on the package as it was a gift. They went above and beyond to make sure everything was done perfectly. The staff were absolutely lovely and so helpful throughout the whole process. Couldn’t recommend them enough – amazing service!
October 1, 2025
Unprompted review
Great person
Great person , supported and helped me with the installation thank you
August 30, 2025
Unprompted review
Great customer service
Great customer service. Had an issue with a machine that was resolved very quickly with a video chat. Not many suppliers I know of offer that service.
Thank you
March 27, 2025
Unprompted review
Reply from Tyre Bay Direct
Thank you so much for your review, we are so glad we could help and look forward to helping you again in the future!
Good to deal with exelant service …
Good to deal with exelant service Thank you. Hugh Neagle
September 2, 2024
Reply from Tyre Bay Direct
Thank you for your feedback, we hope we can help you again in the future.
Prices good product good service good…
Prices good product good service good free postage not good
Inverness is ON mainland uk ! It doesn’t cost me any extra by Royal Mail to send to London ?? So don’t see why extra to send north ??
August 29, 2024
Reply from Tyre Bay Direct
Thank you for review, we appreciate your feedback. A member of the team has tried to contact you and would be more than happy to discuss your order directly, if you would like to contact us. Our delivery policy can be found here: https://www.tyrebaydirect.com/delivery-policy/
Reply from Tyre Bay Direct
Thank you for your review, we're so pleased we could help you and hope to do so again in the future.
Great after sales service
I had an issue with the tyre changer, rang for help, got a video call back within minutes and then received a live walk through the problem talking me through the actions required to rectify.
I also enquired about operating instructions for the balancer as I was struggling to understand some of the written ones. I then got a live training session on the video call followed up with a link to a training video in a message.
Excellent after sales service from Neal.
July 26, 2024
Unprompted review
Reply from Tyre Bay Direct
Thank you, we have passed on your feedback to Neal. :)
Why buy from you
Ask for help in getting the right machine but they don’t reply. Not the best start.
17:00 approx had a reply after submitting with info on machine. But no info my email address to be added to subscription page. PS if Trustpilot want to remove this as they don't believe its a genuine review go for it as I lost faith in things like this years ago. I only trust my own info.
July 16, 2024
Unprompted review
Reply from Tyre Bay Direct
We're so sorry to hear this. One of our experts will be in touch shortly, please can send us more information so we can speak to you directly? Thank you.
Ordered online
Ordered online.
Kept well informed.
Delivery was also on time.
Can't fault them.
June 26, 2024
Reply from Tyre Bay Direct
Thank you for your review, we're so pleased we could help and look forward to helping you again in the future!
Easy to use website and ordering
Easy to use website and ordering, delivery was next day, super service, highly recommended
May 27, 2024
Reply from Tyre Bay Direct
Thank you for your review, we really appreciate your feedback and hope we can help you again in the future.
Great customer service and responsive…
Great customer service and responsiveness. I was dealing with a gentleman named Neal, who was very responsive to my phone calls, answered all my questions, and provided me with solutions. I would definitely recommend him to anyone and will use his excellent service in the future. Keep up the good work, guys.
May 29, 2024
Unprompted review
Reply from Tyre Bay Direct
Thank you so much for your wonderful review, we will be sure to pass on your feedback to Neal and the team! We're looking forward to helping you again in the future.
Reply from Tyre Bay Direct
Thank you for your review, we're so please we could help and looking forward to helping you again in the future.
met my expectations
They sent my order, order was damaged, they sent replacement, next day. Very good.
April 9, 2024
Reply from Tyre Bay Direct
Thank your for your feedback, we really appreciate it. We're glad we could resolve the issue quickly and hope you consider Tyre Bay Direct again in the future.
Paid invoice in full to only receive half of our order
Paid invoice in full. Only received half of the order and still no sign or indication when the remaining goods paid for will be delivered. Not a great start to say this is the first time we have used you, and probably will be the last
May 8, 2024
Reply from Tyre Bay Direct
We're sorry to hear about your experience, we have asked our customer service expert to contact you asap to resolve.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.