Ty went above and beyond regarding some important documentation for me. His customer service is second to none! ALWAYS a pleasure! Thank you!! Also want to thank, Steve, Alex and Callum for ALWAYS... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We had been left dangling after Enterprise let us down for a pre-booked hire, the night before the hire. We tried Europcar but they couldn't provide a vehicle. We then contacted U-Drive and all our wo... See more
Company replied
We hired a van from Poole, the online booking tool was easy to use, follow up questions on the phone were easily resolved, staff were very friendly, explained everything clearly and the pick up and re... See more
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Exceptional service and assistance. Another firm let me down and with just two hours to find another car and to get to Stonehenge for a tour they delivered a service efficiently and without fuss.... See more
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Company details
About U-Drive | Car, Van, Minibus & Truck Hire
Written by the company
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Contact info
Fancy Road, BH12 4QH, Poole, United Kingdom
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and efficiency
Great service from the Southampton team. Booked a tipper truck online and dropped into the office the day before hire to complete the licence checks and general information. As a result, the pick up was speedy and efficient.
Vehicle was almost brand new, so everything worked perfectly.
Will definitely be using on a regular basis over the coming year.
November 19, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you, Tim, for your fantastic review and 5-star rating! We're thrilled to hear you had a smooth and efficient experience with our Southampton team, and it's great to know the tipper truck met your expectations.
We look forward to assisting you over the coming year—thanks for choosing U-Drive!
Kind regards,
U-Drive Customer Service
Great staff, good prices, nice vehicles
I hired two vans over two weekends. U Drive has super helpful and friendly staff and were a pleasure to rent from. Both vehicles were clean and in great condition. The second hire was a bit of a faff as my details weren’t available from the previous weekend, I had to do all the identification stuff again. Hire rates are reasonable and it’s cheaper to book over the internet than book on the phone. A few days after returning the van I received a ‘vehicle inspection sheet’ detailing red items (potentially charged to me) some items had not been pointed out to me when I collected the van. Although the e mail states ‘ This does not mean that you will be automatically charged…’ there were no follow up emails confirming I’m was not to be charged. I found this potential liability for damage I hadn’t done, with no follow up or closure quite stressful. Apart from that, all good and U Drive are my first choice for vehicle hire in Bristol.
November 16, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Andy,
Thank you for taking the time to leave us a review! We're delighted you found our team helpful and friendly and that both vans were clean and in great condition. It's fantastic to hear that U-Drive is your first choice for vehicle hire in Bristol – we truly appreciate your loyalty.
We always strive to improve our services, so your feedback is invaluable to us. We look forward to welcoming you back soon!
Kind regards,
U-Drive Customer Service
From start to finish pleasure to deal…
From start to finish pleasure to deal with. they have never let us down and we will use them for all our van requirements in the future.
November 5, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review and 5-star rating! We're delighted to hear that your experience with us has been consistently positive and that we've earned your trust for all your van needs. It's always a pleasure to assist, and we look forward to continuing to provide reliable service whenever you need us.
Kind regards,
U-Drive Customer Service
Very good rates really good service
Very good rates really good service. If you’re doing over 250 miles, you may have to consider a competitor as they do charge for mileage over 250. The Transit van was in excellent condition and a joy to drive. Staff were friendly and helpful. Also opening Sunday morning at 8:30 was a real bonus. The reason I haven’t given five stars is because of the cost of increased mileage over 250 and also because a report was made where it was unclear as to whether I may have to pay for damage to the vehicle until they checked the vehicle log history for previous damage. I think it would be better if they simply provide a final report rather than in an interim one that may cause concern.
November 10, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review, Alexander. We're delighted to hear that you found our rates competitive, enjoyed driving the Transit van, and appreciated our early Sunday opening hours. Your feedback is appreciated, and we’ll continue to ensure a smooth and transparent experience for our customers.
Kind regards,
U-Drive Customer Service
Great van hire
Helpful, courteous and efficient customer service. One of the only hire companies open on a Sunday which was really helpful as I could not return the van Monday morning due to work. Good price. Thorough check of dents/scuffs etc before driving off. Would definitely use again.
November 9, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Stephen! We're glad we could accommodate your schedule and make the process easy with our Sunday hours. It’s great to hear that you appreciated the thorough checks and found our service helpful and efficient. Hope to see you again soon!
Kind regards,
U-Drive Customer Service
moving van rental
They were out of the selected vehicle class, so they called me in advance to ensure I agreed to the upgrade. No issues with the van, pickup and drop off very smooth.
November 3, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Alexandra,
Thank you for your review. We’re glad we could arrange an upgrade that worked for you, and that the pickup and drop-off were smooth and seamless. We appreciate your flexibility and look forward to seeing you again soon!
Kind regards,
U-Drive Customer Service
Great staff
Great staff, easy access and good explanation of how everything on the van works.
November 1, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the 5-star review, Myles! We're glad you found our team helpful and appreciated the thorough walk-through of the van’s features. It’s great to hear that everything went smoothly. Hope to see you again soon.
Kind regards,
U-Drive Customer Service
U-Drive Petheridge Way
U-Drive Petheridge Way, Bristol is my go to for car hire, they’re a friendly bunch and they’re pretty knowledgeable about the Premier League. I highly recommended this service.
October 19, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your great review! We're delighted to be your go-to for car hire! Our team will be pleased to hear that their friendliness and Premier League knowledge made your experience even better. We look forward to welcoming you back soon!
Kind regards,
U-Drive Customer Service
Excellent service
Excellent service from beginning to end. Very informative when requesting information regarding hiring trucks. We ordered two 7.5 tonne vans to assist us with moving home. Arrangements were made to get another one on site as only one was available at the branch we ordered from. Both vans waiting for us on the day, excellent cancellation policy, and really friendly staff, so helpful. Thanks for making a stressful time run smoothly.
October 6, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Kerry,
Thank you for your wonderful 5-star review! We're so pleased to hear that our team could make your home move smoother by coordinating the two 7.5-tonne vans and arranging everything as needed. It’s great to know our cancellation policy and friendly staff helped make this a seamless experience for you.
Kind regards,
U-Drive Customer Service
Hired a number of times from UDrive…
Hired a number of times from UDrive Exeter. Service always excellent, especially Eric.
October 25, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Matthew,
Thank you for your review and 5-star rating! We're delighted to hear that you've consistently received excellent service from our Exeter team. A special shout-out to Eric—he'll be happy to know his efforts made a difference!
Kind regards,
U-Drive Customer Service
Hassle free hiring, from U-Drive.
I hired a van from the Cardiff Depot rover way, the whole process went extremely well. It took less than 10 minutes to process the hiring, and less than 10 minutes to process the return. My deposit was returned straight away upong checking everything ok and the van returned safely.
The staff at the depot were extremely cheerful, helpful and professionals, thank you for making the experience pleasant. I would definitely recommend U-Drive and use their services again.
October 22, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you so much for your fantastic 5-star review, Dehlia! We're thrilled to hear that your experience at our Cardiff Depot was so smooth and efficient. It’s great to know that our cheerful and professional staff made the process easy for you. We appreciate your recommendation and hope to see you again in the future.
Kind regards,
U-Drive Customer Service
Very friendly people and helpful and…
Very friendly people and helpful and knowledgeable. Would recommend to use again as the price was brilliant too.
October 23, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Alexander,
Thank you for your wonderful 5-star review! We're delighted to hear that our team's friendliness, knowledge, and helpfulness stood out to you. We appreciate your recommendation and look forward to welcoming you back in the future!
Kind regards,
U-Drive Customer Service
Excellent and friendly service
Excellent and friendly service. Quality vehicle hired.
October 18, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your kind review! We're thrilled to hear that you had an excellent experience and that the service met your expectations. It's great to know the quality of the vehicle stood out as well.
Kind regards,
U-Drive Customer Service
Picked up a car to visit family the…
Picked up a car to visit family the process was quick and straight forward and the return was the same, the staff are super friendly too. I had Toby doing the return checks and he was nice and efficient. Will defo be coming back at some point :)
October 21, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi,
Thank you for your wonderful 5-star review! We're happy to hear that the process was quick and straightforward from start to finish, and that our friendly team made a great impression. We'll be sure to pass your kind words on to Toby for his efficient service during the return. We look forward to welcoming you back in the future!
Kind regards,
U-Drive Customer Service
Excellent customer service
Flew into Bournemouth on a Sunday afternoon, the only open car hire place we could find was u-drive. Booked a car over the phone, efficient and easy. When we got to the Poole office on Sunday it was very busy with 2 members of staff on the desk. Both were good humoured and dealt with everything quickly and efficiently. We were last to be served by Ella who couldn't have done more to help as I had forgotten to get my DVLA number and it took us an absolute age to find my national insurance number. When we fly to Bournemouth again we will use them again, even if the more convenient airport rental agencies are open.
October 13, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you so much for your 5-star review, Michael - we’re glad we could assist you! It’s great to hear that booking over the phone was efficient and that our team in Poole handled everything. A special thanks to Ella for going the extra mile to help you—she'll be pleased to know her efforts made a difference.
Kind regards,
U-Drive Customer Service
Excellent service very friendly
Excellent service very friendly
Nice clean van
Deposit was back in my back the next day
100% use again
October 9, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your great review, Adz! We're delighted to hear that you had an excellent experience with our friendly team and that the van met your expectations. We look forward to welcoming you back next time!
Kind regards,
U-Drive Customer Service
3rd time I've used U-Drive to move…
3rd time I've used U-Drive to move house over the past 16 years. Every time has been a great experience.
October 9, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi,
Thank you for your fantastic review! We're honoured that you've chosen U-Drive for your house moves over the past 16 years. It’s wonderful to hear that each experience has been positive.
Kind regards,
U-Drive Customer Service
Great Service. Friendly helpful staff providing an…
Friendly helpful staff providing an excellent service, clean and tidy low loader Luton Van perfect for the job
October 10, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your kind words and 5-star rating! We're glad to hear that our friendly and helpful staff made your experience a positive one. It's great to know that the clean and tidy Luton van was perfect for your job.
We hope to see you again soon.
Kind regards,
U-Drive Customer Service
The team at the southampton branch were…
The team at the southampton branch were extremely helpful
October 4, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review, Robert! We're thrilled to hear that the team at our Southampton branch was able to assist you. We’ll be sure to pass along your kind words to them.
Kind regards,
U-Drive Customer Service
Great service
This is the second time I've used U drive in Southampton, and would definitely recommend. The staff were friendly and polite, the van was ready to go, and it didn't take very long to get on the road. The van was perfect for the job I had to do, and when I returned it there was minimal fuss to get it checked over and my deposit was returned in less than 24 hours.
September 20, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Mark,
Thank you for your fantastic review and 5-star rating! We're delighted to hear that your second experience with U-Drive Southampton was just as positive as the first. It’s great to know our friendly staff, quick process, and the van itself met your needs perfectly. We appreciate your recommendation and look forward to seeing you again in the future!
Kind regards,
U-Drive Customer Service
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