Ty went above and beyond regarding some important documentation for me. His customer service is second to none! ALWAYS a pleasure! Thank you!! Also want to thank, Steve, Alex and Callum for ALWAYS... See more
Company replied
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Review summary
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Reviews shaping this summary
We had been left dangling after Enterprise let us down for a pre-booked hire, the night before the hire. We tried Europcar but they couldn't provide a vehicle. We then contacted U-Drive and all our wo... See more
Company replied
We hired a van from Poole, the online booking tool was easy to use, follow up questions on the phone were easily resolved, staff were very friendly, explained everything clearly and the pick up and re... See more
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Exceptional service and assistance. Another firm let me down and with just two hours to find another car and to get to Stonehenge for a tour they delivered a service efficiently and without fuss.... See more
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Company details
About U-Drive | Car, Van, Minibus & Truck Hire
Written by the company
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Contact info
Fancy Road, BH12 4QH, Poole, United Kingdom
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service from start to…
Amazing customer service from start to finish, very convenient for when i wanted to move house! very competitive in price and service was brilliant all the way through generally couldn't recommend enough!
January 18, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you, Maxim, for your great review and 5-star rating! We're thrilled to hear that our service made your house move smooth and convenient, and that you found us competitive on price. Your recommendation means a lot to us—thank you for choosing U-Drive!
Kind regards,
U-Drive Customer Service
Best price from U-Drive and excellent…
Best price from U-Drive and excellent service as always from the Southampton branch, Kayleigh in particular. Will be back!
January 17, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Laura,
Thank you for your kind words and 5-star rating! We're thrilled to hear you received excellent service from our Southampton branch, especially from Kayleigh. We'll be sure to pass along your praise. We look forward to welcoming you back!
Kind regards,
U-Drive Customer Service
TY at Poole was incredibly friendly and…
TY at Poole was incredibly friendly and helpful. A brilliant service.
January 19, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the fantastic review, Ian! We're thrilled to hear that Ty provided such friendly and helpful service. It's great to know you had a brilliant experience with us, and we look forward to assisting you again in the future.
Kind regards,
U-Drive Customer Service
Ty @ Poole very friendly & helpful
Ty @ Poole very friendly & helpful. Was allowed to warm up on radiator & supply info, good work .
January 3, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Andy,
It’s great to hear Ty at our Poole branch provided such friendly and helpful service (and even kept you warm!). We'll be sure to share your feedback with him. We look forward to helping you again!
Kind regards,
U-Drive Customer Service
Above and beyond
Really helpful and kind team in the office, being Kayleigh, Lauren and Harry. Advised two hours before booked time that the van was ready if we wanted to pick up earlier. Nice and clean on collection.
Very helpful with the paperwork relating to the dink I put in the Luton box.
Best rental team!!
January 12, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your amazing review, and 5-star rating! We're delighted to hear that Kayleigh, Lauren, and Harry provided such helpful and kind service—they’ll be thrilled to know their efforts made such a positive impact. It’s great to know the team kept you informed and made the process smooth, even with the paperwork. We look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
Excellent customer service
Excellent customer service, particularly from Callum
January 8, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Robert,
Thank you for your fantastic review and 5-star rating! We're thrilled to hear about the excellent customer service you received, especially from Callum. We'll be sure to pass along your kind words to him.
Kind regards,
U-Drive Customer Service
Helpful Staff , got in , got my rental with ease
Helpful and with ease
December 24, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your 5-star review! We're delighted to hear that you found our service helpful and easy. Hope to see you again soon.
Kind regards,
U-Drive Customer Service
U-Drive saved my Christmas!
U-Drive saved my Christmas after a competitor here company let me down. Their service was friendly, efficient and very helpful. I would totally recommend. I could not fault their service!
December 27, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Becky, thank you for the fantastic review! We're so pleased we could step in and help when you needed us most. It’s great to hear you found our service friendly, efficient, and helpful. Your recommendation means a lot to us, and we’re delighted we could help save your Christmas!
Kind regards,
U-Drive Customer Service
Very friendly and professional service…
Very friendly and professional service from Lauren and Kayleigh, both very chatty and helpful, would recommend to a friend and will definitely use again.
December 28, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you, Chris, for your fantastic review! It's great to hear Lauren and Kayleigh made your experience so friendly and professional – we'll be sure to pass along your kind words to them. We're thrilled you'd recommend us and look forward to welcoming you back in the future.
Kind regards,
U-Drive Customer Service
What great friendly service.
I popped in a few weeks beforehand to ask some questions about what I need to do to hire a 7.5t lorry, the staff are very helpful and talked me through the whole process. The staff are very friendly and make the whole experience easy.
Thumbs up from me.
December 17, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Alison,
Thank you so much for your wonderful review and 5-star rating! We're delighted to hear our team could answer all your questions and make the hiring process smooth and stress-free. Your kind words about our friendly staff mean a lot to us. Hope to see you again soon.
Kind regards,
U-Drive Customer Service
They were very competitive on price…
They were very competitive on price smooth vehicle collection and return very pleasant office staff would highly recommend.
December 12, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your fantastic feedback! We're delighted to hear you found our pricing competitive and the collection and return process smooth. Our team takes pride in providing an excellent experience, and we appreciate your recommendation. Wishing you a wonderful Christmas and a happy New Year!
Kind regards,
U-Drive Customer Service
Great service
December 14, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thanks for your 5-star rating, David! We hope to see you again soon.
Kind regards,
U-Drive Customer Service
Top service, great hire company
Ty was excellent on collection of the vehicle. Chatty, friendly and helpful with all my questions. Exemplary service from U-drive once more!
December 18, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Nick,
Thank you for the wonderful feedback and 5-star rating! We're so glad to hear that Ty provided excellent service during your vehicle collection. It’s great to know you had such a positive experience with us. We look forward to welcoming you back soon! Wishing you a wonderful Christmas and a Happy New Year!
Kind regards,
U-Drive Customer Service
Hired an economy car from U-Drive…
Hired an economy car from U-Drive Southampton. Jamie was helpful,friendly and efficient. Communication was clear and prompt. Highly recommend and will use again in the future should I need.
December 11, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you, Nick! We're delighted to hear about your positive experience with Jamie and the Southampton team. It's great to know the process was clear, friendly, and efficient. We appreciate the recommendation and look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you, Sonia! We're thrilled to hear you enjoyed our service. We look forward to welcoming you back again soon!
Kind regards,
U-Drive Customer Service
Asked for a long wheelbase high top…
Asked for a long wheelbase high top vehicle, was informed they had one, I must admit I was in a rush, but in the office I said no way that's a long wheelbase its a medium, I was due to clear a property that's why I asked for a long wheelbase, drove 25 miles to collect it, the lady said, that's how they make a long wheelbase now, it's definitely a long wheelbase.! It was absolutely a medium wheelbase not big enough for the job by a long way. When a called to complain, they did not care one jot, and offered me another van which they called a "jumbo" which was again the same medium based van! Apparently udrive call the vans their own up made up category not what they are listed as by the manufacturer! So be careful if you need a large van, you will get a medium. Had hired for 7 days, taking it back the same day! What a waste of time and money! Never again, and by the amount one 1 star reviews wish I had checked first!!
December 10, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review. We are disappointed that our service did not meet your expectations. We categorise our vehicles based on the manufacturer’s description. The exact length, height and load capacity may differ between vehicle manufacturers. Our teams do attempt to qualify what is to be carried in a vehicle to ensure the person booking, is ordering the correct size van for their need. 93% of our Trustpilot reviews are 4 and 5-Star.
Kind regards,
U-Drive Customer Service
I’ve been using U-drive since 2016 and it’s now corporate! Customer comes last.
I’ve been using u drive for my business since 2016. Over the time everything has slipped to be a ‘head office’ enterprise rather than local branch experience. I’ve had so many occasions that the Bristol depot have missed things but I’ve had a good flowing relationship with the team and their manager. This isn't about them but about the office that manages them. I’ve put up with under inflated tyres, no ad blue in vehicles, engine lights on, broken clutches, dirt vehicles etc but I’ve never complained. As soon as I damage the vehicle above windscreen level they overcharge by £300 for repair which I had quoted by an amazing local business. I understand authorised repairers etc and of course I understand my liability but I’ve never ever seen a van repaired in nearly a decade so I’m paying £700 for a minor dent that doesn’t justify the charge. This is a depreciation charge way beyond the price tag. I’m sorry to say I’d avoid using this company and opt for smaller companies. They have no longer got their customers at the forefront of their business model. It’s now about money and lacking customer service completely governed by head office. Every correspondence with head office is passive aggressive, lacking in addressing the actual issues I’ve had but also is dismissive. AVOID!
August 1, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your review. We are disappointed that our service did not meet your expectations. Unfortunately, you damaged the rental vehicle while it was on hire to you for which you were responsible. If you cause damage to a vehicle, you will be charged in accordance with the terms and conditions of rental and any excess level that may apply. The charges applied are correct, a full estimate was provided. As a business we use approved repairers, who are able to provide a warranty on the repair.
Kind regards,
U-Drive Customer Service
reliable delivery
December 4, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for your feedback! We're delighted to hear you found our delivery service reliable. We hope to see you again in the future.
Kind regards,
U-Drive Customer Service
Top Service
Great service from ty and couldn’t recommend the team at udrive any more. Vans were clean and tidy and up to date, reasonable price as well
December 2, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you, Johnathan, for your fantastic review and 5-star rating! We're thrilled to hear that Ty and the team provided great service and that you found our vans clean, modern, and reasonably priced. Your recommendation means a lot to us, and we hope to see you again in the future.
Kind regards,
U-Drive Customer Service
The staff at the Southampton branch was…
The staff at the Southampton branch was very friendly, can’t fault.
November 26, 2024
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Kieran,
Thank you for your kind words! We're delighted to hear you had a great experience with our friendly Southampton team. We’ll be sure to share your feedback with them. Looking forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
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