U Break i Fix Reviews 

I handed in my iPad for charging repair to Ubreakifix. When I came to pick it up, I asked to check it: I turned it on and saw that the charger is working, but there was a black spot on the screen. While they were repairing the charger, they broke my screen. And I had to wait 1.5 weeks more for the screen to be repaired... my work stopped, my customers asked for a refund. Glad that everything is working now, but not satisfied with the work. No one apologized for their own mistake.

I do wish fixing a cell phone wasn't as expensive as it is. But I will say U Break I Fix in Lake Mary, Florida is the Bomb. I had to go in a couple of times because there is only one person in the front and one in the back repairing. But it was well worth it. My Google Pixel 6a works better than when I bought it. And they repaired it within 3 hours. Should have broken the screen sooner! Very Pleased.

I needed a screen protector for an older model phone. Three specialty stores told me they didn't service this product anymore. I finally went to U Break and, not only did they have my product, but they installed it for me and then told me it was "on the house."
Could not be more pleased!

I am a first time customer at this location). I brought my phone in on 10/11/22. The touch screen was not working. They told me they had to order the part and that the phone would be fixed by 10/14/22 or 10/15/22 at the latest. They would call and or email me during the process. NOTHING! They even had me pay 50% of the cost which was like $129.00 or so. Today is 10/17/22, still nothing! I dropped in to inquire, and they told me they had not even received the part yet. So I asked the obvious question: why didn't you at least call or email me to let me know what was going on and how long it was going to really take. The employee told me, "How would I know that it was going to be delayed." Excuse me? Did you just say that? Of course, you may not know, but you did NOTHING to communicate to me the problem!!! NOTHING!

On a secondary note, my wife brought her phone in on Friday 10/14/22 to have the screen replaced (first time customer also). They promised that it would be done later that day. It wasn't. It wasn't even done the next day. So she took it back and will find another place just as I will! Horrible service!!!!!

I like to support local businesses, but absolutely not, when they provide exceedingly poor service, now once, but twice! Go elsewhere.

the manager told me that "The government has a new law prohibiting repair shop to send quotes, because many client were doing fraud, using the quote to get a refund from their company without the repair, and that the government made a new law to prevent that". I told him that was a straight lie. If it is not, I would appreciate to see this new law when all other company send quote even through their website. I was so stunned by this answer from a manager. When I told him he was lying, he just said I was rude, and tried to make me feel bad about saying it was a lie. I said it was very unprofessional to do that and that I will have to refer to the head office. He kinda hung up on me. First, I am sure this law does not exist + I find it fraudulent to invent non-exsitent laws to defend a decision+ to tell client that they will get a refund, when they don't know at all. And finally, no insurance company would refund something based on a quote, it is so complicated to get a refund from those company. What I think it is really, is that once the insurance company get the quote, they approve the expense. After that, I think, but I am not sure of that, that the customer can go to any store to get the repair. And then, this will maybe make the store lose some time sending quote. However, in my situation, I want a google approve store and was ready to pay for transport to go downtown, etc. I did however since then, found out there are two different stores in Montreal that are Google Approve and the other one is mobile Klinik. They send you the quote automatically from their website.

I brought my PlayStation 5 to the Homewood Al. location for repair months ago.. I was encouraged to pay extra for the Asurion insurance to take a month off of the wait time for repair. So I purchased the insurance and stuck with an appointment that was weeks out. I called to check on this device several times by phone after about 2 months of waiting. I was told every time that there is only 1 technician working on several devices and that he has several ps5 consoles ahead of me. During the course of repair, I was told that the device was transferred to the Gardendale, where I check on its progress several times as well. They have never reached back out to me via telephone. It always the tech is out and they will take down my number. The device was eventually sent back to the Homewood store and a few months of sitting. I called the Gardendale store today and the Manager John told me that they do not send items from store to store. I told him that I had called the store several times recently and it was confirmed that my unit was awaiting repair. Gardendale store Manager John lacked professionalism and was rude when I spoke with him. I called the Homewood Al. store and was told by Terell Blevins that they tried to reach me several times by email and they never received a response and that my ps5 was taken to be recycled due to no response within 60 days from the customer. He also informed me that my email address on file was an incorrect email address. They were sending messages to the wrong email address. I believe that my unit was either lost or stolen and they are trying to cover for their mistakes. You should know that the level of customer service and professionalism is subpar and I would not recommend that anyone conduct business with this company.

Asurion Phone & Tech Repair
7369 W Bell Rd #5, Peoria, AZ 85382
Store Manager, Derrick..refused to give me his lastname.

Went in to replace Samsung note battery under warranty. Over the phone I was told
45 minutes repair. Got there@ 1300 hours on Saturday, 9-16-22. Kid with Blue hair tells
me 4 Hours. Back at 1700 hours. Blue hair says they are just finishing up (lie). I sit and wait another 45 min.... Blue hair returns, says they are
waiting for authorization from Samsung which
was requested 2 hours prior. Probably would not happen today, maybe Sunday, possibly Monday😳. I need my phone for work, today. I offered to pay for for battery replacement ... no problem. Blue hair says
not possible, they won't give me my phone until they receive an email from
Samsung.
I've been patient but now I'm p*****. I told blue hair I needed to talk to a manager and that's when I encounter the arrogant, condescending, waste of space, Derrick with no
Last name. For Convenience, I'll refer to him as Dumbo. Dumbo, If you can believe it, was more inept than blue
hair. Dumbo is the type that thinks all customers are morons. As it is with this type of personality, his ignorance boggles the mind. After explaining and offering to pay again, Dumbo decided the best solution was to remove the new battery and put my old battery back into my phone and send me on my way.
🤬 That's when the F-word came out of my mouth which prompted Manager Dumbo's threat that he would call the police. I wish he had. I told Dumbo to do what he had to do, I want my phone back! Dumbo walked behind the screen and said, "Oh, you'll get your phone back alright". This was said with a great deal of sarcasm which prompted schoolgirl giggles from Dumbo and blue hair. It would appear that upsetting customers was hilarious.
In Conclusion, If you like having your time wasted while being treated with a great deal disregard, Asurion Phone & Tech Repair On bell road and 75th Avenue in Peoria Should be your next destination.

Very helpful and friendly service. My phone was repaired efficiently and very, very reasonable.

This is the second time I have brought my smart phone to UBREAKIFIX to have it repaired. Both times the service was great and I left with a great working phone. The first time it was at the Kailua store where they changed the battery. The second time was at the Kapolei store where the phone has a software issue and the fingerprint reader was not working. Once it was determined the parts was not available, Toby ordered me a replacement phone. However after 6 days, the phone did not come so I called him. After a little back and forth with Verizon, I called Toby back and told him I was not getting anywhere with Verizon so he called and by the next day, the FedEx truck pulled up and delivered my replacement phone. Thank you Toby and your group for providing great service.

I broke my Nintendo Switch game card reader and booked an appointment online, then I waited in the store for 30 minutes before they could help me. Then I showed the employee (I will call this employee, employee #1) the switch and explained my issue. Then another employee (I will call this employee, employee #2) walks into the store and asks what is going on, employee #1 explains to employee #2. Neither of them knew how to fix a Nintendo Switch game card reader, but employee #2 thought it was the exact same as fixing a broken 3DS card reader. Employee #2 explained that to fix a broken 3DS card reader you need to sauder it, so they would have to send it somewhere to people that know how to sauder. Employee #1 explained how long it would take and how much it would cost, while employee #2 fidgets with my switch, by spinning it in his hands, messing with the stand, etc. So once Employee #1 finished explaining, we discovered that it would take a week for them to ship it and it would cost $150 USD before tax! Since a switch costs $300 USD we decided not to do it, but not before they offered me Ausursion home plus for less than a dollar a day. After leaving the store I googled "how to fix Nintendo Switch game card reader" and the FIRST VIDEO that came up showed how to do it with NO SAUDERING! They were going to sauder a part on my switch that did not need saudered and charge me half the price of a new switch for it!!

I took it to another place that knew what they were doing and fixed my switch in 3 days for $100 dollars, the people never fidgeted with the switch and I asked if I needed to leave a game card for them to test it, but so many employees owned switches, that they already had game cards.

I went in because my phone would not charge. Employee fixed it in about 5 minutes, and did not charge me. Overall great service

I have a Google Pixel 6 that I have taken here 3 times so far, I still have a screen issue which my screen has black and blue spots all over it, as the screen replacements they use are very low quality and tend to burn out too quickly. It's frustrating to pay $200 for a screen replacement only to lose 4 hours waiting for it, then to comeback get it replaced, comeback 3 days later to get it replaced, then 1 week later to get it replaced. It gets to be too costly going back and forth- for a company that uses poor quality parts and high costs to fix things. I would highly suggest avoiding this place.

Recently took my Samsung FE20 in to the Barrie store for repair. Staff was pleasant and seemed helpful. The camera did not work. They checked and said the problem was not the cameras and that it needed a motherboard. Expected delivery in app 2 days. Two weeks later, nothing. Went to Mobile Klinik where they diagnosed the problem as the camera chip and had it repaired in no time. Still have not heard back from UBREAKIFIX. Would NEVER recommend this company to anyone for repairs!

I went to the location in Goldsboro NC this morning. I was more than pleased. Not only did they fix my phone, while I was standing there, but he didn't even charge me. It was a small repair, but I was so greatful. I was treated so courtesly and appreciated the good information I received. Everyone should use their service and know you will be treated fairly. I can't say enough of good things about this business.

Had made an 11:00 appointment on their website. Got there almost 10 minutes early and ended up standing in line while a lone employee waited on customers, tried to fix cell phones, etc. By 11:20 I had progressed from 3rd in line to 2nd. Still a lone employee behind the counter. What a waste of my time and effort. Don't know about the quality of their work as I left without accomplishing anything. Obviously customer service is not high on their list of priorities.

Went to get my screen fixed. They fixed my screen but ended up breaking one of my phones speakers and made my phone way slower despite these problems never coming up before. They really couldn't have checked this before they gave it back to me.

I called today to ask about pricing and they passed me on to the Georgetown office closer to where I was. I talked to Darrel. When I told him I had the original screen and just needed to learn about the pricing for their labor, he told me they don't accept me bringing the screen I bought stressing they are THE CERTIFIED Samsung repair store. When tried to ask a clarifying question about that, Darrel HUNG UP ON ME! What happened to this world? Everyone got so SH*** and impatient? I will write a complain about this to Samsung to diversify their repair services and provide more competitive service coz this one SUCKS!

Good job fixing my phone but did my screen case wrong not coming again

Took our Samsung NOTE 10 in for service due to an issue with the charging port. Technician's diagnosis found the port was dirty and did not need to be replaced. Item was cleaned and is working normally now. Diagnosis was free of charge. Very grateful for a pleasant experience with an honest technician and business. Highly recommend!!

They helped me with a cell phone repair. They were professional and fixed the problem very quickly.