uglyducklingcolor.com Reviews 

162
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I am no stranger to coloring my own hair and toning. I have been doing it for years and completely understand the process the do’s and the don’ts. I got swayed into purchasing their toner and of cours... See more

Company replied

Rated 5 out of 5 stars

Ugly Duckling is superior product..I've used many products but Ugly Duckling has never failed me..developing has fastest action leaving hair not damaged...Great for hair that is already damaged.. Col... See more

Rated 5 out of 5 stars

Excellent customer service and coloring advice. Tried a color I've never done before, (midnighy blue) and I would've never tried it without the proper guidance that I got from ugly duckling. Dyes ar... See more

Company replied

Rated 2 out of 5 stars

I wanted to tone the gold tones in my hair so I used the blondify 10A Natural ash blonde with 20 volume developer & it did nothing at all to my gold tones. My hair was an 8 to begin with so I don’t k... See more

Company replied

Company details

  1. Cosmetic Products Manufacturer

Written by the company

Real products for Real Hairdressers. The fastest, whitest toners. Bleach with Bond Protect. Lift Without Damage. Over 95 vibrant colors for professionals.


Contact info

3.4

Average

TrustScore 3.5 out of 5

162 reviews

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3.4

All reviews

(162)

1 review in the last 12 months

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Rated 5 out of 5 stars

Best bleach ever

Best bleach ever. I have been bleaching and toning hair for over 20 years and never had a bleach that is so gentle on the hair with mighty bleaching power. The Pearl toner is just perfect. Fast shipping. Will most definitely order again!

May 9, 2022
Rated 5 out of 5 stars

Purple Grey 😍

My order arrived quickly and nicely packaged. I ordered the purple grey, which turned out amazing! Ugly Duckling color is the best color ever!

May 5, 2022
Rated 1 out of 5 stars

Really bad service

Really bad service , I never got my order and CSR only said sorry 🤷🏻‍♀️Not give any option

April 27, 2022
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Reply from uglyducklingcolor.com

Dear Olga, I'm really sorry to hear about this. We checked your records, it does look like you have purchased from us quite a few times (9 times, in fact) and hopefully that means that you were happy with your products. Your last order of 22nd April does look like it's stuck somewhere. I'll be glad to look it up and of course if it is lost we will replace it as we always do in such circumstances. Please do email us directly when this happens - it's quicker and we can act faster to get you your parcel that way. It doesn't look according to our records that you did email us previously about this order.

Our customer service always replies within 24 hours and someone will look into this immediately and get back to you via email I assure you. Either way we will locate your parcel or we will ship you a replacement as we always do.

Rated 5 out of 5 stars

Thank you for making great professional…

Thank you for making great professional products that are easy to use at home! With your online tutorials and a little help from my son, we took my Asian blue and black hair to a level 9-10 in one go around with minimal damage! My hair looks like I spent $500 or more on it! The toner works really fast and made my hair a beautiful silvery color. I would definitely buy your products to maintain my color!

April 27, 2022
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Reply from uglyducklingcolor.com

Wow! Thanks so much for the kind review and very well done to you and your son!

Rated 5 out of 5 stars

Plain and simple I had nasty brassy…

Plain and simple I had nasty brassy yellowish orange in my hair from trying to go from a dark brown to I wanted a icy blonde. I had already did 4 sittings and for some reason my roots wouldn't lift. They were still my dark brown hair. Now I love love my hair!! I thought it would never happen but I finally got my icy blonde!!! Yay!! So many people loves it too and this is all because of Ugly Ducklings products!! The professional that was doing my hair was so impressed by it that she said she is going to start using them!!

April 27, 2022
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Reply from uglyducklingcolor.com

Thank you so much for this review. We really appreciate it!

Rated 4 out of 5 stars

Really lovely color

Really lovely color! Defs brightened my blonde a bit. I noticed the product didn’t work as well with the spots that I tried to blend/work the product in. So I’m left with some warmer spots on ends and more towards grown out root.

February 23, 2022
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Reply from uglyducklingcolor.com

Thank you for your kind comments. Next time, please do feel free to write in attaching a picture of your hair & we will be glad to suggest a way to deal with the warmer spots.

Rated 5 out of 5 stars

Thanks.

Thanks.. things came in a timey matter perfect condition in great product.

February 14, 2022
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Reply from uglyducklingcolor.com

Thanks so much, Michelle for telling us.

Rated 5 out of 5 stars

The bond protect hair mask and shampoos…

The bond protect hair mask and shampoos are the best. I have tried everything and these products work. Plus the instructional emails and videos that they send after are very helpful. Thank you!

February 11, 2022
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Reply from uglyducklingcolor.com

Thanks so much for your kind words. It means a lot to us!

Rated 5 out of 5 stars

FAST

I received your product so FAST! I feel very pleased and impressed with your service!

January 28, 2022
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Reply from uglyducklingcolor.com

Thank you so much!!

Rated 5 out of 5 stars

Absolutely love your products from the…

Absolutely love Ugly Duckling products from the Toners to the purple shampoo and the Brillant Blondexx shampoo and mask are awesome. I am able to achieve the blonde that i want and since i been using the shampoo and mask my hair is back to being full and healthier.

December 8, 2021
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Reply from uglyducklingcolor.com

Thank you so much!!

Rated 5 out of 5 stars

Excellent colors with no hair damage

Excellent customer service and coloring advice. Tried a color I've never done before, (midnighy blue) and I would've never tried it without the proper guidance that I got from ugly duckling. Dyes are also not overpowering and hair didn't get dry and fried. Colors are vibrant and stick around with proper washing and maintenence. Love!

November 23, 2021
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Reply from uglyducklingcolor.com

Thank you so much!

Rated 1 out of 5 stars

Awful Customer service when you need to fix something

Although the colors and the product itself are amazing (loyal customer for years now), sadly there won’t be a next time. The customer service I received was awful. I needed help changing the address for my order (which I’ll never receive because I moved) and Chixyanz Dina from Customer Service department sent me the following message: “ Sorry to hear about that. It should have been updated before you enter your order. Sorry for the inconvenience, Paula.“
I sent the message for help to customer service and the chat not even 5 minutes after the order was placed. She was unhelpful at all at rectifying the situation. She did not check to verify the address in my account and the shipping. She rushed judgement and made it my fault without looking into it or at least finding a solution for future purposes.
Could have said something along the lines of “ Sorry to hear about that. I have verified that the address is corrected in our systems for future orders ….or something along the lines …
Even though I loved ugly duckling I won’t be purchasing or recommending it again.
Obviously they sent the package to someplace I will never get it … and lost money and was treated crappy …

November 14, 2021
Unprompted review
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Reply from uglyducklingcolor.com

Dear Paula,
I am sorry to hear about your experience. Just checking our chat record, we did respond when we heard that you wished to change your shipping address. Please do understand that our distribution center practices same day shipping. This means that deadlines are tight & it is not always possible to catch a parcel if someone wishes to change the address after ordering. Once again, truly very sorry about your experience.

Rated 5 out of 5 stars

Love the color and price

Love the color! Huge tube. I didn’t realize there was so much product so I love it even more now. I would 10/10 recommend not going over the time. With most toners you can go 5-10 minutes over and nothing happens but with this 5 minutes over and you will see a ton of gray deposited onto your hair thus having to rinse it out a few times to get that gray out. It’s not really a downside as it will fade or rinse out and atleast you know you have a good working good quality toner that truly puts color out and does what it says. So don’t panic if you go over but do try to work quick and watch the clock . Other than that it’s way better than the $7-$8 wella toners you get at Sally that just deposit color whereas ugly duckling actually gets into the hair cuticle thus lasting longer on the hair, and doesn’t all rinse out in one wash like a lot others I’ve tried. I love this brand with everything in me lol.

November 14, 2021
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Reply from uglyducklingcolor.com

Thank you so much for this really awesome review! We are so happy you like our products!

Rated 5 out of 5 stars

I really love your products!

I really love your products! The Intense Pearl Blonde Toner is a game changer! I am an at home DIY hair person. This toner really gives me salon quality results! I’ve been using your products for almost a year. I will continue to purchase them to achieve my white blonde hair!

November 9, 2021
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Reply from uglyducklingcolor.com

Thanks so much for the kind words!

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