uglyducklingcolor.com Reviews 

162
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I am no stranger to coloring my own hair and toning. I have been doing it for years and completely understand the process the do’s and the don’ts. I got swayed into purchasing their toner and of cours... See more

Company replied

Rated 5 out of 5 stars

Ugly Duckling is superior product..I've used many products but Ugly Duckling has never failed me..developing has fastest action leaving hair not damaged...Great for hair that is already damaged.. Col... See more

Rated 5 out of 5 stars

Excellent customer service and coloring advice. Tried a color I've never done before, (midnighy blue) and I would've never tried it without the proper guidance that I got from ugly duckling. Dyes ar... See more

Company replied

Rated 2 out of 5 stars

I wanted to tone the gold tones in my hair so I used the blondify 10A Natural ash blonde with 20 volume developer & it did nothing at all to my gold tones. My hair was an 8 to begin with so I don’t k... See more

Company replied

Company details

  1. Cosmetic Products Manufacturer

Written by the company

Real products for Real Hairdressers. The fastest, whitest toners. Bleach with Bond Protect. Lift Without Damage. Over 95 vibrant colors for professionals.


Contact info

3.4

Average

TrustScore 3.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(162)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hair color

I like your products ! It gave client’s hair strength of healthy looking. The service is great

October 14, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thank you so much for your kind words!

Rated 5 out of 5 stars

Hair Candy

Best hair Lightner hands down. Awesome toners as well. Just ordered hair color can't wait to try it out. Amazing products!!

October 12, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thank you so much!!

Rated 5 out of 5 stars

Great service

I've never had a customer service issue any time I've contacted Ugly Duckling Color!!

October 10, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thank you so much!

Rated 5 out of 5 stars

Sent to NZ

Sent to NZ, very fast , fabulous high lift tint and bleach 👍

October 7, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thank you so much!

Rated 5 out of 5 stars

Love the colour line …

Love the colour line …The bonding bleach is my favorite to do most all of my bleaching needs the toners do fabulous… curious do you buy out old Colour lines once someone has switch over to your line? I have 61 tubes I was wondering if you would buy or trade in for your tubes?

September 14, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thanks for the amazing review! I'm really sorry, we don't buy old tubes. But once you make up your mind to bulk buy your color make sure to go to our deals page. We do give good prices to salon owners & professionals.

Rated 5 out of 5 stars

Amazing Results! Dream hair shade!

I was able to achieve my dream hair shade with this! Please never stop making these! Only used half of the one tube paired with 20 volume developer for all of my hair, I have a little below the shoulder length hair and half a tube was plenty. My hair turned blue at first and was blue for 2-3 washes ( probably because I left it in for 20 mins instead of 15) but after using some hair masks and even some regular shampoo to help wash out some of the toner it turned out exactly the color I wanted it to be and now no blue, just gorgeous pearl blonde!! Incredible price too!! Hope the price never changes! I feel so pretty thanks to this toner and my hair is so healthy when I pair this with Olaplex!!

September 10, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thank you SO SO much, Lauren. Your review means a lot to us! We really work hard to get the right combinations of pigments in order to produce those hard to get colors like pearl blonde, platinum blonde etc. So glad you are enjoying it!!

Rated 5 out of 5 stars

I did the messenger option to see which…

I did the messenger option to see which products I would need, they were spot on. the bleach an toner actually made my hair feel healthier AFTER! I will ONLY use Ugly Duckling from now on!

September 7, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thanks for the great review & for trusting in us!

Rated 3 out of 5 stars

I was looking for a better cooler

I was looking for a better cooler
Color
My hair was lifted to a 9 I wanted it a cool
Non yellowing color
It was ok not as good as wella and costed more kinda bummed

August 12, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Hello Mandy, Thank you for your review. I'm sorry you were not so happy with our toner. Please do message or write to us with a picture of your hair & we would definitely like to see if we can help you to get a better result.

Rated 5 out of 5 stars

Great product and works very well

Great product and works very well. I'm so glad that I found this product. I will continue to use this product.

August 11, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

That's so good to hear. Thank you so much!

Rated 5 out of 5 stars

Used your blonde bleaching kit

Used your blonde bleaching kit. Got amazing results!! I have tried almost every other your products by far are the best, and my friends are also very happy 😁👍

August 10, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thank you so much for your kind words. We do appreciate it!

Rated 5 out of 5 stars

There was a mistake in my order

There was a mistake in my order, when I queried it I received great responsive customer support and corrections were made quickly.

August 9, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thank you so much for your kind review. We do appreciate it!

Rated 5 out of 5 stars

I love these products

I love these products! That true cool blonde is so hard to accomplish but the guess work is no longer a problem! No need for any other products because these have no guess work or "hoping" in the process.

August 7, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thank you so much! Glad you liked the product!

Rated 4 out of 5 stars

I’m giving four stars for now

I’m giving four stars for now . I’ve only been a member for a few days and haven’t received my products yet. I will give another review then. But my all and all experience . Is ,,
I found out about this company and it’s hair products and extensions from Pinterest. Then U tube I watched a video on tape on extensions and the hair dresser showed the beautiful locks of hair . Thick and beautiful. I’ve ordered on EBay and it’s not quite the product this looked like.

Review when I receive. The only disappointment is setting up an account I had issues. Aldo the phone app is way different than the web page I like the web better when it comes to choosing extensions. It seems there is more showing on the web page. I love the selection but it’s hard as any other store to see the color the hair actually is. I love the buy now pay later option because these extensions are not cheap. I wish store would offer a full set of hair extensions without having to at double or triple for a whole head of hair like a wig . There is one price. But that one price is expensive. I do find the hair extensions and the hair products ate a reasonable price compared to other stores on EBay or Amazon stores like that.. you get what you pay for on these sites to anx it’s not the best quality on some . I will be purchasing more from this store .

August 5, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Denise, Thank you for your review. Please note that we don't sell hair extensions, nor do we sell on Ebay.

Rated 5 out of 5 stars

I absolutely love your products they…

I absolutely love your products they are so enriching for my hair that is naturally curly dark brown and therefore naturally a bit frizzy. The fact that I wanted to go blonde for the first time in my whole life my hair turned out nice for a beginner and it's not as dry as you would think for going from such a drastic color change.

August 4, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thank you so much Natashia for the lovely review. I'm so glad that going blonde went well for you! We do believe at Ugly Duckling that going blonde without damage is totally possible, so it's great to hear your story!

Rated 5 out of 5 stars

Great service

I ordered my products and free hair color it arrived fast to my house and was easy to use.

July 20, 2021
uglyducklingcolor.com logo

Reply from uglyducklingcolor.com

Thank you so much!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look