Very disappointed with the service. Used to buy the product from the Middlesbrough shop. Still not received the product which I ordered on the 3rd of September
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See what reviewers are saying
You guys are the best, after trying several other third-party CBD oils, I found your products to be the best. I use Full Spectrum CBD oil 15% and my mother uses Full Spectrum CBD oil 5%. We are... See more
I have used various products from this company and have found all to be great. The products are of very high quality and the owner can provide lots of honest information instead of just spouti... See more
After years of being on anti depressants I was fed up with having my emotions ‘turned off’ by them. I’ve done some research into CBD and it’s effects so thought I would give it a go - after taking i... See more
Company details
Written by the company
Passionate about unspoiled nature and innovative technology, we strive to bring the purest, CBD-rich products onto the health supplement market. We source 100% organic CBD rich hemp from the fields of Europe and import it to the UK. Our oils are packed full of terpenes, flavonoids, omega 3 and 6. The goodness of the whole hemp plant.
Contact info
40 Borough Road, TS1 5DW, Middlesbrough, United Kingdom
- 01642 909766
- Sales@uk-cbdoils.com
- www.uk-cbdoils.com
3.5
Average
191 reviews
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Hasn’t replied to negative reviews
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Dr watson nighttime cbd oil
Dr watson nighttime cbd oil, works so well been using it for months. Trouble sleeping give it a try you won't look back.
August 18, 2023
Unprompted review
Excellent products and outstanding…
Excellent products and outstanding customer service. A huge thank you to Chrissy with regards to getting back to me so quickly with a query that I had. I would highly recommend this Company and their products.
August 6, 2023
Missing item, no customer support whatsoever
My item has not arrived and the tracking number provide is not recognised by the carrier. I also found it quite difficult to contact you. the email address doesn't work. I have also messaged via their website, twice now and still no reply.......customer service is terrible and it's such a shame because the product is good
July 9, 2023
Reply from UK CBD Oils
We are truly sorry to hear about the inconvenience you've experienced with your recent order and the lack of customer support. We understand how frustrating this must be for you, especially when you value our product.
We recently transitioned to a new Shopify store and discovered some email issues, which have now been resolved. We apologize for any difficulty you've had in reaching out to us.
To make things right, we kindly ask you to email us at hello@uk-cbdoils.co.uk so we can promptly resolve the issue with your missing item and tracking number. As a token of our appreciation for your patience and understanding, we will also include a free gift with your order.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your complete satisfaction.
Best regards,
The UK-CBDOILS Team
You sent it to my billing address and…
You sent it to my billing address and not my mailing address.
July 3, 2023
Love it !
Excellent product. Helps relieve hip and knee pain enough so that I can sleep.
June 14, 2023
All round service fast delivery
June 8, 2023
This is a regular order as helps with…
This is a regular order as helps with neuralgia following shingles. Delivery always on time lovely DPD driver, always the same. Website easy and company always offer discount codes. Great product
April 23, 2023
Reply from UK CBD Oils
We truly appreciate your 5-star review on Trustpilot and are delighted to know that you are satisfied with the quality of our CBD products and the quick delivery service we provide.
At UK CBDOILS, we strive to offer exceptional CBD products for health and wellbeing while ensuring a seamless and efficient experience for our customers. Your recommendation means a lot to us, as it helps our small business in Middlesbrough continue to grow and serve more customers like you.
Please do not hesitate to reach out if you have any questions, need assistance, or would like to share any feedback. We are always eager to hear from our valued customers and are here to help.
Once again, thank you for your kind words and recommendation. We look forward to serving you again in the future!
Warm regards,
Paid for next day delivery which wasn't delivered
Paid for next day delivery but the item wasn't delivered on the said date. Making me to lose the opportunity to send the item to my family.
March 24, 2023
Reply from UK CBD Oils
Hi Morris
Thank you for taking the time to leave a review about your experience with our delivery service. We understand the importance of timely delivery, especially when sending items to family. We apologize for any confusion regarding our next day delivery policy.
We want to clarify that our cut-off time for next day delivery is 3 pm, and orders placed after this time are dispatched on the following working day. As your order was placed at 5 pm on Thursday, it was dispatched on Friday with DPD Local's next day service. As this service covers working days only, the parcel was not scheduled for Saturday delivery. Your package was delivered on Monday, which is consistent with our delivery policy.
We understand your disappointment with the one-star review, as we strive to provide accurate and reliable shipping services. However, we want to emphasize that the delivery time frame was in accordance with our policy, given the order was placed after the cut-off time.
If you have any further concerns or questions about our delivery policies, please feel free to reach out to our customer service team. We are always happy to help and provide clarity.
Thank you for your understanding, and we hope to serve you better in the future.
Sincerely,
Chris
Good stuff arrived on time
March 19, 2023
Been buying from them for years and…
Been buying from them for years and always very happy with product and service! Cheers
March 6, 2023
Super quick delivery as always.
March 7, 2023
Been using this for a while now
Been using this for a while now. Great product excellent service.
February 27, 2023
Great product..
Great product... excellent delivery service, n some really good discounts and promotions... I saved 30 quid this time, and a 20% discount more than once... Only ever had one issue with delivery, and as soon as I made the lovely lady in shop aware, she fixed it and threw in a free tub of edibles for my trouble...
February 3, 2023
Great product super fast delivery
February 9, 2023
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