Really great service, I didnt know what I was doing, although I am a chippie by trade I havent done a lot of roofing, especially flat roof finishings etc, Mike sorted me out with all the right ki... See more
Company replied
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See what reviewers are saying
Found the whole experience dealing with UK Flat Roofing a pleasure. Quick next day delivery unfortunately the box containing my order was damaged on arrival. And after contacting the company via... See more
Company replied
Initially after sales was poor - no returning of emails or phone calls regarding despatch update. 1-2 days quoted - nothing received. Given the current situation I would accept some shortcomings but... See more
Company replied
Warm Deck Insulation Fixing for Plywood Deck – 90mm Insulation (Box 100) - plastic fixings arrived with no screws. they turned up 2 days later after we bought replacement ones and had already fixed t... See more
Company replied
Company details
Written by the company
UKFR Roofing & Insulation has developed we have expanded our range of construction materials and we now also specialise in Insulation, Green Roofs and more. We have also continued to grow our range of EPDM Rubber as well as GRP & Liquid Roofing. We are the leading supplier of Flat Roof Systems and accessories. With over 35 years of experience.
Contact info
International House,, M2 3HZ, Manchester, United Kingdom
- 08000548324
- sales@ukflatroofing.com
- www.ukflatroofing.com
4.5
Excellent
222 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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screws missing for Warm Deck Insulation Fixing
Warm Deck Insulation Fixing for Plywood Deck –
90mm Insulation (Box 100) - plastic fixings arrived with no screws. they turned up 2 days later after we bought replacement ones and had already fixed the insulation. The box was torn and only 81 screws inside anyway. not enough to finish the job. unlikely to use them again
May 4, 2021
Unprompted review
Reply from UK Flat Roofing
Very sorry about this. Can you email us (sales@ukflatroofing.com) re your order and we will look into this for you.
Unfortunately once the order leaves us we are in the hands of the couriers so it can get split up and damage can happen.
Couriers are struggling still with Covid and Next Day is 1 / 3 Days as we are advertising on the website.
We look forward to receiving your email and will do our best to sort something out.
Apologies for the damage and hassle caused by the delivery company.
UK flat roofing were great
UK flat roofing were great, had an issue with delivery that WASN'T UK flat roofing's fault. After one call they sorted it. Very impressed and will use again.
April 28, 2021
Reply from UK Flat Roofing
Thanks James, glad everything got sorted, couriers definitely keep things interesting!
We look forward to working with you again soon!
Exceptional service great advice pre…
Exceptional service great advice pre order and checked with me before dispatching that I’d clicked the correct materials
Faultless
April 27, 2021
Unprompted review
Dreadful customer service
Dreadful customer service - no one answers the phone or email
Sent me the wrong parts - no response - nothing
avoid
April 14, 2021
Unprompted review
Reply from UK Flat Roofing
Phones are extremely busy and all remote working with covid-19 but if you could email sales@ukflatroofing.com and FAO Mike with an order number we will get in touch and organise this.
Price and delivery as promised
April 9, 2021
Delivery better than Amazon prime
April 1, 2021
Easy website to shop and quick…
Easy website to shop and quick delivery. What's not to love about a business that operates like this!
March 12, 2021
Always quick delivery and service
March 4, 2021
Still waiting for delivery after 45…
Still waiting for delivery after 45 days Never received goods or explanation.
January 31, 2021
Paid the money and nothing !!
Paid the money and nothing !!! No email, no phone call,, nothing !!! Can’t track the order. Won’t be using this lot ever again
December 22, 2020
Good service
December 18, 2020
Excellent service.
December 14, 2020
Very expensive but fast delivery.
December 11, 2020
Fabulous company
Fabulous company, really good communications and ingenuity in getting my chosen product to my home.
Thank you Mike.
December 10, 2020
Well they were really good
Well they were really good. Very pleased with the order and delivery
December 5, 2020
Excellent product and service.
Excellent product and service.
I was looking for some edge trims to finish a couple of sheds for a while and I stumbled on some provided by UK Flat Roofing. The trims were stocked in a number of sizes and the prices were very competitive. Delivery took a couple of days and the company provided useful updates throughout the delivery process. I can highly recommed the products and service provided by UK Flat Roofing
November 27, 2020
Excellent service quick delivery…
Excellent service quick delivery fantastic product and the best price range around will always recommend
November 15, 2020
Excellent service
Excellent service, received goods within 24 hours, goods were completely as described.
November 12, 2020
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