Really great service, I didnt know what I was doing, although I am a chippie by trade I havent done a lot of roofing, especially flat roof finishings etc, Mike sorted me out with all the right ki... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Found the whole experience dealing with UK Flat Roofing a pleasure. Quick next day delivery unfortunately the box containing my order was damaged on arrival. And after contacting the company via... See more
Company replied
Initially after sales was poor - no returning of emails or phone calls regarding despatch update. 1-2 days quoted - nothing received. Given the current situation I would accept some shortcomings but... See more
Company replied
Warm Deck Insulation Fixing for Plywood Deck – 90mm Insulation (Box 100) - plastic fixings arrived with no screws. they turned up 2 days later after we bought replacement ones and had already fixed t... See more
Company replied
Company details
Written by the company
UKFR Roofing & Insulation has developed we have expanded our range of construction materials and we now also specialise in Insulation, Green Roofs and more. We have also continued to grow our range of EPDM Rubber as well as GRP & Liquid Roofing. We are the leading supplier of Flat Roof Systems and accessories. With over 35 years of experience.
Contact info
International House,, M2 3HZ, Manchester, United Kingdom
- 08000548324
- sales@ukflatroofing.com
- www.ukflatroofing.com
4.5
Excellent
222 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really fast response and products…
Really fast response and products delivered as ordered and as per expected delivery time. I would definitely use again.
November 11, 2020
I should have asked for their advice.
Mike from UKFlatRooking spotted a possible technical incompatibility of some products I ordered on line. My mistake. He amended the order and refunded the difference in cost. Excellent service.
November 10, 2020
Unprompted review
Product was delivered more promptly…
Product was delivered more promptly than expected in fact within 24hrs and answered my question about the product before ordering very quickly.
November 5, 2020
quick and on time very good service…
quick and on time very good service will use again recommended
October 13, 2020
Amazing service and support
Absolutely fabulous advice, service and support. Mike knows a lot about roofing as well as being a reseller, so you can actually ring up and talk to a professional. 100% recommended.
October 12, 2020
Unprompted review
Second order from UK flat roofing
Second order from UK flat roofing. Found them to be reliable and efficient from ordering through to delivery .
October 11, 2020
Purchased fixings
Purchased fixings, delivered day earlier than expected. Superb service, highly recommended. Will certainly use this company again
October 9, 2020
Highly recommended
Great product, rapid delivery and first class responsive customer care. I highly recommend this company for Grufekit green roof supplies.
October 2, 2020
Unprompted review
Very unclear shipping message
Very unclear shipping message. Charged £15 initially for shipping to NI, then order didn’t arrive, questioned why, ended up having to pay ANOTHER £15 to get it to NI. Meaning shipping to NI cost £30 for a box!! I get full pallets shipped to NI cheaper. Needed the parts but won’t use again...
October 2, 2020
Unprompted review
Reply from UK Flat Roofing
This is what we get charged by TNT. We can't ship orders to loose money.
You were told straight away and given the option to cancel and get a full refund. We don't normally ship to NI.
Sorry that you've had to pay extra but not much I can do about TNT charge to NI.
Good price and prompt delivery
September 24, 2020
Unprompted review
Top quality products delivered quickly…
Top quality products delivered quickly and the lady i spoke to to order the materials was so helpful. I highly recommend this company and will be using them again.
September 18, 2020
Unprompted review
Everything went as planned,
September 16, 2020
Unprompted review
Good range at good prices and quick…
Good range at good prices and quick delivery too
September 16, 2020
Unprompted review
Very impressed by the customer service
Very impressed by the customer service. I had a query on mechanical fixings for a warm roof and got just the advice I needed. Even better was that I confirmed the order in the afternoon and it arrived before lunch the next day. You cannot ask any better than that.
September 15, 2020
Unprompted review
Good prices
Good prices, fast delivery great customer service, what else do you need?
September 15, 2020
Unprompted review
Super service with very prompt…
Super service with very prompt delivery. A pleasure to work with.
September 10, 2020
Unprompted review
Not super fast on replies to chat on…
Not super fast on replies to chat on web site but had product in stock at a good price and delivered next day with no problems
Would definitely use again
September 8, 2020
Unprompted review
Fast efficient service
September 4, 2020
Unprompted review
Great products for the diy’er and professional.
Great products for the diy’er and professional. Never used rubber before and undersized my original order. ukfr increased size at no extra cost after I enquired with them. Delivered in 24hrs as promised. First class.
September 3, 2020
Unprompted review
Mixed experience....
Mixed experience as the order confirmation and the delivery were prompt.
However I was taken advantage of as I was under the impression that the rolls of 333 and 500mm wide resitrix membrane that I ordered were originally made that width by the Resitrix .... instead of simply being cut out of the 1000mm roll. This means that the edges of the rolls are no longer straight and look rugged as they were cut with what looks like a hack saw... plus I could have done it myself better for less money. Make the judgement yourself.
August 21, 2020
Unprompted review
Reply from UK Flat Roofing
I will have a word with our suppliers as this is cut by Resitrix not ourselves. So it must be an issue with there main saw. I will see what they say and let you know.
Emailed you but can you send images so i can send them to RESITRIX for their input. Thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.