I've used underfloor parts for a few years mostly for spares as they generally have anything and everything I've needed from pumps, flow meters and actuators to replacement balancing valves on 20+ yea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Underfloor heating is unusual in rural Australia, and was built into the house by its previous owners. So I had to source spare parts from UK. Cameron Jones gave helpful advice in our email exchanges... See more
Company replied
What fantastic service from a lovely company. Very helpful & knowledgeable staff, I didnt really understand underfloor heating and the system we have was put in years ago & it no longer exists so had... See more
Company replied
We popped in as we needed a manifold quite urgently. Danielle prepped an order for everything we needed as we were DIY installing and weren't entirely sure what we needed. She spent a great deal o... See more
Company replied
Company details
Information provided by various external sources
For all of your underfloor heating needs, from complete systems, sold in packs to individual components for your underfloor heating system. Our products are usually universal and fit any of the other underfloor heating manufacturers systems.
Contact info
Unit 6 & 7, Hadnock Road, NP25 3QG, Monmouth, United Kingdom
- 01600 710909
- info@underfloorparts.co.uk
- www.underfloorparts.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Guidance given quickly and efficiently…
Guidance given quickly and efficiently with parts delivered the next day.
September 12, 2024
Reply from Underfloor Parts
Many thanks Pat for taking the time to leave feedback, good to hear you received your parts promptly.
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Many thanks for your 5 star Service review, feedback is very much appreciated.
Kind Regards
The Underfloor Parts Team
Highly recommended
Highly recommended. Very swift service including call-back to confirm order placement. Rapid dispatch of items and responsive to customer queries. What a pleasant experience compared with other suppliers. A1.
September 19, 2024
Unprompted review
Reply from Underfloor Parts
Many thanks for taking the time to leave feedback Andy, we believe in providing a good customer service and we will always do our upmost to provide the customer a pleasant service with us.
We hope to see you shop with us again soon
Kind Regards
The Underfloor Parts Team
Used this company many times for…
Used this company many times for underfloor heating parts. Everyone is very helpful and very quick to reply. A little hiccup but dealt with swiftly. Will continue to use whenever i can.
September 18, 2024
Unprompted review
Reply from Underfloor Parts
Thankyou Dan for your kind review, we hope that we were helpful enough to have resolved the Hiccup you had and is all sorted now.
We will always do our upmost to help all our customers in every way possible what ever the issue the customer has.
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Thanks Sally for taking the time to leave a 5 star Trust Pilot service review, customer feedback is always appreciated.
Kind Regards
The Underfloor Parts Team
Great value product and simple to order
These were replacement parts. The ordering was straightforward and delivery was extremely quick.
September 10, 2024
Reply from Underfloor Parts
Thankyou Mike for taking the time to leave your 5 star service review
Kind Regards
The Underfloor Parts Team
All parts delivered quickly and exactly…
All parts delivered quickly and exactly as described
September 1, 2024
Reply from Underfloor Parts
Many thanks for your Trust Pilot review, customer feedback is important to us and very much appreciated.
Kind Regards
The Underfloor Parts Team
Always professional and helpful
Always professional and helpful. Great company to deal with..
September 9, 2024
Reply from Underfloor Parts
Thankyou for your kind Service review, we will always aim to provide our customers with a professional service and helping every customer the best we can day.
Kind Regards
The Underfloor Parts Team
Zone valve replacement
Couldn't find the like for like head to replace on a older system asked on there FB they told me the new model number. So didn't have to drain the system down. Top job was here on time. Clients happy an happy.
August 31, 2024
Reply from Underfloor Parts
Many thanks for taking the time to leave feedback
Kind Regards
The Underfloor Parts Team
Very quick & Reliable service.Quality…
Very quick & Reliable service.Quality products
September 4, 2024
Reply from Underfloor Parts
Many thanks Darren for your trust pilot review
Kind Regards
The Underfloor Parts Team
Very Helpful
Contacted UFP and spoke to Danielle.
She involved her technical team to resolve my issue and helped me purchase the correct parts needed.
Well done and thank you.
September 12, 2024
Unprompted review
Reply from Underfloor Parts
Many thanks for your 5 star trust pilot review and for taking the time to leave feedback
Kind Regards
The Underfloor Parts Team
Overall great experience
Easy process and customer service was exceptional. Lizz assisted great with finding correct parts and explained properly.
September 10, 2024
Unprompted review
Reply from Underfloor Parts
Many thanks Ethan for your 5 star review and for taking the time to leave feedback.
We hope to see you shop with us again soon !
Kind Regards
The Underfloor Parts Team
Good service and quick delivery
Took the time to track down the part needed and notified me
August 21, 2024
Reply from Underfloor Parts
Many thanks Paul for taking the time to leave a 5 star review, customer feedback is always appreciated.
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Your feedback is much appreciated, thankyou for taking the time to leave a review.
Kind Regards
The Underfloor Parts Team
Plenty in stock
I needed a small underfloor heating control panel (4zone) and 4 thermo-heads, this company always have plenty of stock and being local I was able to pick up what I needed and get the job done that day.
I have used them several times and have never been let down.
August 9, 2024
Reply from Underfloor Parts
Many thanks for your 5 star review and for taking the time to leave feedback.
Kind Regards
The Underfloor Parts
Really easy to do business with
August 5, 2024
Reply from Underfloor Parts
Many thanks for your trust pilot review Peter, we hope you shop with us again!
Kind Regards
The Underfloor Parts Team
Top kit and top service.
Had a query before ordering, staff were very helpful. When I placed the order it was dispatched within a few hours. Top kit and top service.
August 2, 2024
Reply from Underfloor Parts
Thankyou Shaun for your service review and for taking the time to leave feedback.
Kind Regards
The Underfloor Floor Parts Team
We have used Underfloor parts for all…
We have used Underfloor parts for all the underfloor repairs we carry out. Great service - prompt delivery and trustworthy.
July 26, 2024
Reply from Underfloor Parts
Thankyou for taking the time to leave a trust pilot review, your feedback is much appreciated.
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Many thanks Ben for taking the time to leave feedback, we will always do our upmost to provide a high standard of customer service.
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Many thanks Douglas for your 5 star review
Kind Regards
The Underfloor Parts Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.