I've used underfloor parts for a few years mostly for spares as they generally have anything and everything I've needed from pumps, flow meters and actuators to replacement balancing valves on 20+ yea... See more
Company replied
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See what reviewers are saying
Underfloor heating is unusual in rural Australia, and was built into the house by its previous owners. So I had to source spare parts from UK. Cameron Jones gave helpful advice in our email exchanges... See more
Company replied
What fantastic service from a lovely company. Very helpful & knowledgeable staff, I didnt really understand underfloor heating and the system we have was put in years ago & it no longer exists so had... See more
Company replied
We popped in as we needed a manifold quite urgently. Danielle prepped an order for everything we needed as we were DIY installing and weren't entirely sure what we needed. She spent a great deal o... See more
Company replied
Company details
Information provided by various external sources
For all of your underfloor heating needs, from complete systems, sold in packs to individual components for your underfloor heating system. Our products are usually universal and fit any of the other underfloor heating manufacturers systems.
Contact info
Unit 6 & 7, Hadnock Road, NP25 3QG, Monmouth, United Kingdom
- 01600 710909
- info@underfloorparts.co.uk
- www.underfloorparts.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Ryan
January 12, 2024
Reply from Underfloor Parts
Many thanks George for your kind review and for mentioning one of the team.
Kind Regards
The underfloor Parts Team
Yes very good service posted quickly
January 12, 2024
Reply from Underfloor Parts
Many thanks Nicholas for your 5 star review
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Thankyou Darren for your 5 star review
Kind Regards
The Underfloor Parts Team
Very quick and easy to order,parts…
Very quick and easy to order,parts arrived on time all good.
January 10, 2024
Reply from Underfloor Parts
Many thanks John for your 5 star review
Kind Regards
The Underfloor Parts Team
Unfortunately I have ordered the wrong…
Unfortunately I have ordered the wrong item can you send me a return form please
Order Id is 103999
January 3, 2024
Reply from Underfloor Parts
Many thanks Graham for your feedback, with regards to your request someone has already sent you an email regarding this.
Kind Regards
The Underfloor Parts Team
Excellent service
January 16, 2024
Reply from Underfloor Parts
Many thanks Mr Bushby for your 5 star review
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Thankyou Sally for your 5 star review
Kind Regards
The Underfloor Parts Team
Person service even when it went wrong
January 11, 2024
Reply from Underfloor Parts
Thankyou David for your 4 star review, royal mail aim to deliver within the time frame given however it isn't a guaranteed service ! Unfortunately once it leaves us it is beyond our control if there are delays.
Kind Regards
The Underfloor Parts Team
Excellent product price and service
Excellent product price and service.
Cameron is very helpful and always quick to respond.
January 2, 2024
Reply from Underfloor Parts
Many thanks Richard for your feedback , we will always do our very upmost to help our customers the best way we can.
Kind Regards
The Underfloor Parts Team
good quality product and great service
January 2, 2024
Reply from Underfloor Parts
Many thanks Brian for your feedback it is much appreciated!
Kind Regards
The Underfloor Parts Team
Fast and efficient
January 10, 2024
Reply from Underfloor Parts
Many thanks Mr Q Eardley for your 5 star review
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Many thanks Malkesh for your 1 star review, all customers are adviced to notify us within 48 hours of receiving their goods if there are any issues with the order. (Please see Ts & Cs)
After checking the emails I was unable to find anything from yourself stating you received the wrong item.
If you feel you have received the incorrect item please contact us on the details below, we will be more than happy to help you.
Email: info@underfloorparts.co.uk
Tel: 01600 710909
Kind Regards
The Underfloor Parts Team
Quick delivery and correct parts.
January 7, 2024
Reply from Underfloor Parts
Many thanks for taking the time to leave a 5 star review.
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Thankyou Colin for your 5 star review,your feedback is very much appreciated.
Kind Regards
The Underfloor Parts Team
Really nice people to do business…
Really nice people to do business with...you get to speak to the same people every time, very rare these days.
January 2, 2024
Reply from Underfloor Parts
Many thanks Ryan for your kind 5 star review and for your continued custom!
We will always do our very upmost to help our customers the best way we can.
We look forward to receiving your next order!
Kind Regards
The Underfloor Parts Team
good experience
December 30, 2023
Reply from Underfloor Parts
Many thanks Justin for your 5 star review and for taking the time to leave feedback.
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Many thanks Mr McBride for taking the time to leave a 5 star review.
Kind Regards
The Underfloor Parts Team
You refunded me quickly
You refunded me quickly (it was my mistake to start with, I should add!)
Thank you.
December 29, 2023
Reply from Underfloor Parts
Thanks Derek for your feedback!
Kind Regards
The Underfloor Parts Team
I know
I know , my part was ordered over the Christmas period 27th Dec .
As soon as open again my item was delivered next day 👍
December 27, 2023
Reply from Underfloor Parts
Many thanks David for your 5 star review
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Many thanks for your service review
Kind Regards
The Underfloor Parts Team
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