I've used underfloor parts for a few years mostly for spares as they generally have anything and everything I've needed from pumps, flow meters and actuators to replacement balancing valves on 20+ yea... See more
Company replied
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See what reviewers are saying
Underfloor heating is unusual in rural Australia, and was built into the house by its previous owners. So I had to source spare parts from UK. Cameron Jones gave helpful advice in our email exchanges... See more
Company replied
What fantastic service from a lovely company. Very helpful & knowledgeable staff, I didnt really understand underfloor heating and the system we have was put in years ago & it no longer exists so had... See more
Company replied
We popped in as we needed a manifold quite urgently. Danielle prepped an order for everything we needed as we were DIY installing and weren't entirely sure what we needed. She spent a great deal o... See more
Company replied
Company details
Information provided by various external sources
For all of your underfloor heating needs, from complete systems, sold in packs to individual components for your underfloor heating system. Our products are usually universal and fit any of the other underfloor heating manufacturers systems.
Contact info
Unit 6 & 7, Hadnock Road, NP25 3QG, Monmouth, United Kingdom
- 01600 710909
- info@underfloorparts.co.uk
- www.underfloorparts.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very good customer service
Very good customer service , good advice given from customer service adviser on the parts required.All delivered next day as promised.
December 7, 2023
Reply from Underfloor Parts
Many thanks Richard for taking the time to leave a 5 star service review!
Kind Regards
The Underfloor Parts Team
Great service and product info
Items well laid out on the site, with good information on compatibility of components.
Delivery was quick and the items were well packaged.
December 2, 2023
Reply from Underfloor Parts
Thankyou Steve for such a lovely review and for taking the time to leave a feedback.
Kind Regards
The Underfloor Parts Team
Item as described with prompt delivery
Item as described with prompt delivery. Even better was the no quibble return process due error on my part in material selection.
December 1, 2023
Reply from Underfloor Parts
Many thanks for your 5 star review
Kind Regards
The Underfloor Parts Team
Ordering experience easy
Ordering experience easy. I then had to make a return and thought here we go! Perfect process though, return received and refund initiated within 3 days. Excellent service all round.
November 13, 2023
Reply from Underfloor Parts
Many thanks Andrew for your kind 5 star review
Kind Regards
The Underfloor Parts Team
Had the part I needed in stock
Had the part I needed in stock, it was shipped the next working day with the tracking info. Good fast service.
December 6, 2023
Reply from Underfloor Parts
Many thanks for your feedback
Kind Regards
The Underfloor Parts Team
Excellent!!!
December 5, 2023
Reply from Underfloor Parts
Many thanks Mr Thompson for taking the time to leave a Trust Pilot review
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Thanks Dave for taking the time to leave a Trust Pilot review
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Thanks Alan for taking the time to leave a review
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Thankyou for your 5 star review Neil, it is great to know that you were pleased with the service provided.
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Many thanks for leaving a 5 star service review
Best Regards
The Underfloor Parts Team
Great service delivered quickly and…
Great service delivered quickly and efficiently
November 30, 2023
Reply from Underfloor Parts
Many thanks Colin for taking the time to leave a 5 star review
Kind Regards
The Underfloor Parts Team
Excellent service
November 30, 2023
Reply from Underfloor Parts
Many thanks Andrew for taking the time to leave feedback.
Kind Regards
The Underfloor Parts Team
Excellent service
December 7, 2023
Unprompted review
Reply from Underfloor Parts
Thankyou David for your 5 star review
Best Regards
The Underfloor Parts Team
Ref 47085 sale and return
Ref 47085, I would like to thank you all, firstly in the quality, price and originality of the item plus the speed of the shipping. But, even more, I would like to give my deepest appreciation for the understanding and no quibble support in accepting my return (error on my part) and processing immediately.
Thank you all.
Regards
Junaid
December 6, 2023
Unprompted review
Reply from Underfloor Parts
Thankyou Junaid for taking the time to leave a kind review, we always aim to do our very upmost to provide all customers with an excellent service.
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Many thanks for taking the time to leave a review
Kind Regards
The Underfloor Parts Team
everything was as stated and arrived on…
everything was as stated and arrived on time
November 25, 2023
Reply from Underfloor Parts
Many thanks Colin for taking the time to leave feedback
Kind Regards
The Underfloor Prats Team
Simple to find what I wanted and next…
Simple to find what I wanted and next day delivery was excellent.
November 14, 2023
Reply from Underfloor Parts
Many thanks Mr Duncan for your 5 star review,
Kind Regards
The Underfloor Parts Team
I spoke to the Technical department for underfloor heating manifold issues
I spoke to the Technical department for advice regarding replacement underfloor heating manifold parts. They were excellent helping identifing the correct parts and to decide the right way forward, which was to replace the manifold. They helped me with the most cost effective solution considering my requirements and products they had on offer. Excellent service
November 30, 2023
Unprompted review
Reply from Underfloor Parts
Thankyou for your 5 star review and for taking the time to leave great feedback regarding the service.
Kind Regards
The Underfloor Parts Team
Fast and reliable
The company was knowledgeable and prompt to respond and recommend the correct parts for the job>Great service.
November 30, 2023
Unprompted review
Reply from Underfloor Parts
Many thanks Colin for your kind 5 star feedback.
Kind Regards
The Underfloor Parts Team
Reply from Underfloor Parts
Many thanks for 5 star review
Kind Regards
The Underfloor Parts Team
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