UNIQLO Reviews 

I purchased two full-zip cardigan jackets, one of which was intended as a gift for my father overseas. Unfortunately, the gifted item was too large. After returning to the UK, I contacted the store and was advised to visit in person to arrange an exchange for a smaller size.
When I attended the store, my request was refused as the item was out of stock. I was offered only £7 as a refund for a £40 purchase, with no clear explanation or reasonable alternative. This was already disappointing, but the manner in which the situation was handled was far worse. The store manager was extremely rude, dismissive, and asked me to leave the store, raising her voice as though I had done something wrong. It was humiliating and completely unprofessional.
I also offered proof of purchase via my bank statement, which was refused without consideration. Additionally, the second cardigan shrank and began to fray after being carefully washed according to the instructions, yet no responsibility was accepted.
Overall, this experience demonstrated poor customer service, lack of accountability, and unacceptable behaviour from management. For a global brand, this is simply not good enough.
I am extremely disappointed and would never recommend Uniqlo based on this experience.

Ordered over £70 worth of clothing online. Didn’t fit me.
Called Customer Service who advised me to take to any store to get a refund. I could also return by post but would have to pay for posting. I decided I would take it to my nearest store.
After travelling an hour to Westfield and queuing for ages, l was told l couldn’t get the refund.
I asked why and was told they only have limited space. What?? You’re a bloody big shop.
You are the only company that does this. Other clothing stores take returns either by post or in store. You should also train your staff to give the correct information. After waiting for ages on the phone you gave out the wrong information
Terrible service and terrible product return policy

Sadly I must also join the 1 star brigade. My wife loves the brand and I also have a few tops. Sadly bought some trousers using the online sizing guide I came up with XL, which as a 34 waist did surprise me. When they came the labels confirmed they were XL 38+ waist which meant they fell off me. Differed greatly from the size guide on line. I returned and reorder the correct size (by deduction and guesswork) and they arrived and are fine. My 1 star is because I have been charged for the return when it is their sizing guide that is at fault. I did email but no response. Looking at the other reviews on here I should really count myself lucky ! I wont use them again simply for this fact.

USELESS CUSTOMER SERVICE

This company is not interested in customer service or resolving defective items sold. An expensive coat I purchased has developed extreme pilling/fluff just from rain without any touching/friction within 2 months!

They've seen the pictures and keep making silly assumptions and excuses to avoid responsibility to exchange/refund their defective coat material which can't deal with rain!

I've sent complaint 01193958 to them, and their staff Abdul / Anum just create fictitious excuses to avoid responsibility.

Will have to escalate to ombudsman and trading standards now.

Beware this company!

I’d have used zero stars if it was an option
Returned an online purchase. Received confirmation that they had it back. Didn’t hear anything chased the refund to be told they had no record or my return. Sent the email they sent me . They investigated and closed the case as they said they didn’t receive it. Poorest company I have ever had the misfortune to deal with

EXTREMELY DISAPPOINTED with the quality of these Uniqlo trousers. I’ve had them for LESS THAN A YEAR, and they’ve already FALLEN APART.

When we contacted customer support, we were told it was simply “normal wear and tear,” which was very frustrating to hear. I’ve owned trousers from other brands that have lasted for years without this kind of issue.

Sadly, based on this experience, I would not recommend buying these trousers from Uniqlo. I’ll also be sharing my experience with friends and family.

I sent back my clothes I got for Christmas the 5 of January. I’ve written dozens mails back and forth and now there’s radio silence. Haven’t heard back from them since the 27th of January, it’s now the 13th of February.
No money refunded, no nothing.
Do NOT buy from this site, it’s honestly the worst customer service I’ve ever experienced.

I will never buy from this place, tell others of Uniqlo or even slightly consider it.

I ordered a jumper for my son for a Christmas present but he lives in South America at the moment. I took the jumper on a visit straight after Christmas but ended up staying an extra 2 weeks due to sickness and unable to fly. The jumper was too big so I asked for a refund. As it was passed the refund date they replied saying they could do nothing, even though I could produce a medical report. They couldn’t even give me a credit note or gift card in exchange and maybe if I went to the store I could get a smaller size. Which is no good as I won’t see him now for one year. I was so disappointed with this store. Unfortunately it’s my first and last time I will shop there.

Returned 3 shirts and despite sending proof of the delivery. Was told it was not located in the warehouse. So cased was closed on thereside with no refund issued or credit note, Will not be using this company again as that amounted to close to £100 lost.
AVOID IF YOU LIKELY TO NEED TO RETURN

It was a bad experience customer services useless and seems that they don’t want to be there talking to you took almost one month for refund and even though they say it’s free returns they charge me

Returns are all at the customer's expense, and diificult. Even when items are defective - and they often are with bizarre sizing and cuts - the customer must pay to return. There is no customer service. No number, no email. It's all fraudulent AI-friendliness. In addition, much of the reason to shop here; cotton quality - is gone with polyester replacing cotton and wool. My last UNIGLO purchase.

Happy with the company and clothing so far! Hope it lasts as i can see quite a lot of bad reviews. My experience have been good so far though!

This is the second time I've made an online order. I came here to see if I was the only one having bad experiences with their delivery. These guys straight up lie. They leave parcels in unattended lobbies, lie that they came which is evidenced by the door cam and are intransigent, rude and conceited. I have every intention of writing to their UK CEO. The service offered both by customer service at Uniqlo and DPD is the worst I've ever encountered.

I dont get why people write bad reviews about them

Customer service is horrendous! Package mailed back over 3 weeks ago…still no refund! Have chatted with agent at least 3 times and one time directly with agent. Was told the refund would be escalated and yet still nothing is happening. The just copy and paste canned replies and customer service is very slow. Don’t recommend EVER purchasing from them!!!!!!!!

Köpte ett par byxor som användes fåtalet gånger innan dragkedjan av allt gick sönder i gylfen, kontaktar kundtjänst som skriver att dom tyvärr inte kan hjälpa mig. Byxorna är inköpta strax över ett år sedan och använda en handfull gånger. Många märken lämnar livstidsgaranti på just dragkedjor, men Uniqlos kundtjänst hävdar att detta är "wear and tear" så förvänta er ingen hjälp eller vidare kvalitet, fast fashion slit och släng.
Uniqlos svar
After carefully reviewing this faulty item claim, the condition of your item has not been deemed to be the result of a manufacturing defect.

Due to the timeframe of when the item was purchased, the condition shows that this is generic wear and tear.



We are extremely sorry and regret to inform you that we are unable to assist with your request for a refund for the Wide Chino Trousers.

Absolutely awful experience of shopping with this brand. Stay away!
Ordered a merino jumber stated as of Grey colour. They sent me an absolutely different product sewed with grey and brown threads that looked horrible and cheap.
The other black merino sweater came almost transparent that is of no use in winter.
I had to pay the shipping costs from Portugal back to them in Germany, and then they didn't return me the shipping costs neither for the return, not for the order, althoug both products were not as described.
Their answer to my request of refunding the shipping costs:
Thank you for contacting UNIQLO and thank you for sending us the images and information we had requested.



We apologise for any inconveniences caused to you regarding the

100% Merino Ribbed Turtleneck Jumper GREY in question.



We are extremely sorry and regret to inform you that we are unable to assist with your request for a refund of the shipping fee for

100% Merino Ribbed Turtleneck Jumper GREY, M as the color is same with what you ordered.



Thank you for getting in touch with us with your query. Regrettably, we extend our apologies for being unable to assist further with this particular matter.



Kind Regards,

Beauty @ UNIQLO Customer Care

They send me jeans with holes in them. I contacted them to exchange it with new one without holes, but they don't want to do it. I have to ask a refund and do another order. But I will have to pay for shipping because the item alone is not eligible for free shipping.
I asked for a code for free shipping because it is not my fault if they send me something with holes.
Since then they ghosted me.
I am very disappointed.

Seems like there's enough 1 star reviews, pointless me sharing my awful experience. 2 months and waiting for a refund for a lost parcel.

I contacted the customer service because the parcel delivery company lost my return. Mid conversation the agent from Uniqlo asked if I could fill in a review for how I thought the help was, and she just left the chat. Very rude and absolutely not helpfull at all.