DO NOT BUY FROM UNIQUE TRUCKS. Absolute nightmare experience. I purchased a 2022 Ford F-350 sight-unseen to be shipped to Washington for my business. The first truck I signed paperwork for w... See more
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On ordered a scanner and after 3 weeks of not hearing anything back in finally called . The scanner I ordered is no longer in Stock . Hopefully the one I let you guys talk me into is just as good and... See more
Company replied
I bought wire welder thinking I was getting a good one, 10 days later received a "China built" overpriced welder. The minute UPS dropped it off I new it was not what I wanted. I can buy a comparable w... See more
Company replied
I've been buying items from UTE for years. Always just bought and paid as a guest account. No Account ever created. I just this prior week ordered 2 Tools and decided , why not just setup an account.... See more
Company replied
1.1
Bad
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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A happy customer
The website was easy to navigate and I received the shipment within two business days. I was very pleased with my experience.
May 23, 2016
Unprompted review
Reply from Unique Truck Equipment
Rick, we are glad you had a good experience.
Thanks for the positive review.
-Ryan DeWard
Reply from Unique Truck Equipment
Chris, glad to hear you were beyond satisfied. We look forward to serving you again soon.
-Ryan DeWard
Reply from Unique Truck Equipment
Our team is dedicated to great customer service and we are glad you got to experience it first hand.
Thank you for the feedback.
Ryan DeWard
Reply from Unique Truck Equipment
We are happy to hear you had a good experience. Thanks for the review.
Ryan DeWard
Reply from Unique Truck Equipment
A great online experience is our goal. We are happy to have met and exceeded your expectations. Thanks for the feedback.
Ryan DeWard
Extra Mile
Staff went the extra mile help get an item to us in a short time frame with logistical challenges.
May 20, 2016
Unprompted review
Reply from Unique Truck Equipment
Peter, sometimes going that extra mile is just what is needed to show our commitment to customer service and in the process we earn your trust. Hopefully you will be back again soon and enjoy our special treatment for years to come.
Ryan DeWard
Fast shipping and great service.
Order was shipped quickly and just as descibed.
May 16, 2016
Unprompted review
Reply from Unique Truck Equipment
Great. Thanks for the review. We hope to serve you again soon.
Ryan DeWard
No communication
On ordered a scanner and after 3 weeks of not hearing anything back in finally called . The scanner I ordered is no longer in Stock . Hopefully the one I let you guys talk me into is just as good and helpful to my business. It is less expensive than the one I ordered and have heard nothing on a refund on the money I saved by purchasing the other one. It's okay to call the number I gave you guys to let me know what's going on so I can better help my customers
May 5, 2016
Unprompted review
Reply from Unique Truck Equipment
DJ we apologize for the issues that led to a bad experience for you. Your order has been refunded and we hope we get the opportunity to serve you better next time.
Ryan D.
Reply from Unique Truck Equipment
Nice. You can count on great service again next time.
Ryan D.
Trouble free order....
This is our first time ordering from Unique. No problems.
May 2, 2016
Unprompted review
Reply from Unique Truck Equipment
Glad to hear it. Come back again soon.
Ryan D.
great service
I buy all my software needs here with Polly she is knowledgable polite and personable, a pleasure to deal with. She has the answers you are looking for.
May 1, 2016
Unprompted review
Reply from Unique Truck Equipment
Thanks John, we will share your positive feedback with Polly. She is a gem and cares deeply for her customers. Glad we have the opportunity to serve you.
Ryan D.
They did their job wel
The tool I ordered was not even made when I ordered it. Customer service kept me informed through the manufacturing process. They told me when it shipped and I had the tool a couple days later. My hat is off to the entire customer service crew. JP - Vancouver WA
April 25, 2016
Unprompted review
Reply from Unique Truck Equipment
Thank you John, We are happy you were wow'd by your experience. We look forward to serving you again soon.
-Ryan D.
O.t.c
Are there OTC tools a month ago come to find out they were no longer available had to pay more money for another kit and still haven't received it and tomorrow will be another month. Poor Communications with OTC in this company
April 25, 2016
Unprompted review
Reply from Unique Truck Equipment
Yes, you and others have not received the kind of service we strive to achieve. We have contacted the supplier to improve our lines of communication and implemented new systems to ensure that this does not happen again. We hope you will give us a second chance to give you a better experience.
Ryan DeWard
Reply from Unique Truck Equipment
Glad you had a good experience. You can count on that again with your next order as well.
Ryan DeWard
Reply from Unique Truck Equipment
Very good. We hope to hear from you again soon John.
Ryan DeWard
Reply from Unique Truck Equipment
Awesome. We hope to serve you again soon Richard.
Ryan DeWard
Customer service
Ordered a Graco pump second day Air, it arrived a day late with a single phone call they refunded my second day Air shipping charge and answered the questions I had about my new pump.
April 14, 2016
Unprompted review
Sales rep
Finding you all online as vendor for tools has been a asset to opening up a new shop. Sales folks knew what I want and directed me in the correct place to find items. Shipping the tools to my facility was fast and accurate.
Thanks
April 14, 2016
Unprompted review
Reply from Unique Truck Equipment
Fast, Accurate and Knowledgeable. Thanks for recognizing us for our efforts. We hope to serve you again soon. R DeWard
Good service nice people ,
I enjoyed talkin to the people of unique the prices r great .but just slow with tracking info .
April 13, 2016
Unprompted review
Reply from Unique Truck Equipment
Thanks for the feedback Ed. These forms of constructive criticism are what allow us the opportunity to improve. As of May 2016 we have implemented new systems to ensure that the tracking numbers are sent to all customers immediately. Our goal is to continually improve your shopping experience.
Ryan D.
Great Products & Customer Service
We are very happy with our purchase, and very impressed that someone took the time to stay in touch with us, to check on the shipment!
April 13, 2016
Unprompted review
Reply from Unique Truck Equipment
Thank you for the recognition of our service. We attempt to go above and beyond your expectations and it sounds like we achieved that. We look forward to working with you again soon. R DeWard
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