Unique Truck Equipment Reviews 

207
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

DO NOT BUY FROM UNIQUE TRUCKS. Absolute nightmare experience. I purchased a 2022 Ford F-350 sight-unseen to be shipped to Washington for my business. The first truck I signed paperwork for w... See more

Rated 1 out of 5 stars

On ordered a scanner and after 3 weeks of not hearing anything back in finally called . The scanner I ordered is no longer in Stock . Hopefully the one I let you guys talk me into is just as good and... See more

Company replied

Rated 1 out of 5 stars

I bought wire welder thinking I was getting a good one, 10 days later received a "China built" overpriced welder. The minute UPS dropped it off I new it was not what I wanted. I can buy a comparable w... See more

Company replied

Rated 1 out of 5 stars

I've been buying items from UTE for years. Always just bought and paid as a guest account. No Account ever created. I just this prior week ordered 2 Tools and decided , why not just setup an account.... See more

Company replied

1.1

Bad

TrustScore 1 out of 5

207 reviews

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No recent history of asking for reviews

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1.1

All reviews

(207)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Intelligent speedy turn around!

Great service on the phone. No confusion on returns.
Ordering quick and easy!

April 10, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Taylor, we are glad to hear you had a positive experience. R. DeWard

Rated 5 out of 5 stars

Great service!

Unique Truck Equipment provides great customer service! They also act as great advocates between their customers and equipment suppliers. Polly has been especially helpful throughout the years. Thank you!

April 6, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Jean, we work diligently to foster strong vendor relations which typically pays dividends for our customers as it did for you. Thanks for the feedback. Polly will love to hear that you appreciated her service. R. DeWard

Rated 5 out of 5 stars

Awesome Service

I have had many dealings with Unique and they have always gave exceptional service. Tracy and David are always willing to help Me in researching new products and I have leaned on them many times to expedite rush orders for my Customers. This is how customer service is supposed be- a rare find in today's marketplace. I highly recommend this company.

April 5, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Thank you for the recognition of our service. We work very hard to ensure our customers have a good experience. I will share your thoughts with both Tracy and David. Thank you for your business. Ryan DeWard

Rated 5 out of 5 stars

Great experience

From the time the phone was answered until the order was completed the experience was top notch. Have used Unique Truck in the past and will continue to do so in the future.

April 1, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Mike, we are glad to hear you had a good experience ordering from us. We look forward to next time. Ryan DeWard

Rated 1 out of 5 stars

Terrible return

I bought wire welder thinking I was getting a good one, 10 days later received a "China built" overpriced welder. The minute UPS dropped it off I new it was not what I wanted. I can buy a comparable welder locally for half the price so why would I purchase one online. Immediately I called to return it and spoke to David who told me I could return it no problem but with a %15 restocking fee, I thought that was high since I hadn't opened it and he agreed that was high and said he would make some calls and see if he could get that lowered. Well a week later I received a email stating I could return it but for a 30% fee, that is not lowered. I called back and was told that is what it will be, wow. Well it looks like it cost me about $250 to look at the welder and send it back. They may have got me once but they won't get me again.

March 28, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Tommy, we apologize that we were unable to negotiate better terms with our suppliers. Unfortunately the restocking fees were unavoidable and we needed to pass them on to you.
Ryan DeWard

Rated 5 out of 5 stars

Received what was ordered in a very timely manner.

Prices are not over inflated and ships quickly. What is advertised is what you receive.

March 27, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Jon, we are glad that we were able to provide you with a great experience. Thanks for the feedback. R. DeWard

Rated 3 out of 5 stars

Haldex Slack adjuster puller

Tool was suppose to remove ALL Haldex adjusters. It worked on the left side but wouldn't stay on the right side. $280.00 later I still needed the torch.

March 21, 2016
Unprompted review
Rated 5 out of 5 stars

Awesome

Great and solid product and they shipped it quickly. Again what an awesome product

March 17, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Steve, "awesome" is a great rating. We are glad you had a good experience. R. DeWard

Rated 5 out of 5 stars

very easy to deal with and a good company

a call to the company quickly cleared up a minor confusion problem when I was placing an order - nice people to do business with and will do so again in the future

March 17, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Scott, thank you for the good review. We always try to find quick and fair resolution when challenges occur. We look forward to hearing from you again soon. R. DeWard

Rated 5 out of 5 stars

Balancing Beads

Fast Shipping. Easy to use. Have to wait and see for the long run.

March 17, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Jim, I am confident you will love the beads. It is one of our best sellers. Thanks for the positive review. R. DeWard

Rated 2 out of 5 stars

Did not get product, they have not yet resolved what happened or Reshipped

I have not recieved the product that I paid for, I called in three times and have not been given a answer of when I will ge the tool set I paid for.

March 15, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Robert, we apologize that you did not get your tool in a timely fashion. Your product was shipped and delivered however upon investigation Fedex has acknowledged that the package was not signed by you when it was delivered. As a result a replacement tool is on its way. It is always our desire to provide excellent customer service and we trust you are satisfied with how we handled the case once we became aware of your situation. RD

Rated 5 out of 5 stars

Good service

Had good service with this company. Good product. Will do business again.

March 12, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Thank you Patrick, we look forward to serving you again soon. R DeWard

Rated 5 out of 5 stars

great

I've ordered three items so far, and if I need something else I'll get it threw them

March 11, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

James, we love happy customers. Thanks for the positive review. R. DeWard

Rated 5 out of 5 stars

easy to deal with

they have good availability, and their pricing is good. I will continue to purchase from Unique Truck

March 4, 2016
Unprompted review
Rated 4 out of 5 stars

Shipping

The shipping should have more options for time of arrival

March 3, 2016
Unprompted review
Unique Truck Equipment logo

Reply from Unique Truck Equipment

Austin, thanks for the feedback. In your next order if next day air, 2nd day air, and ground are not sufficient please call our 800 number and we will get you taken care of. R. DeWard

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