United Carpets & Beds - Arnold Reviews 

I recently had a stair carpet fitted plus small top landing (1.7 by 1.8 Mtrs) from the day took shop nottingham at a cost of 700 ponds .
I went for interest free payment so was expecting them to put the price up a little but on reflection think I payed way too much (only myself to blame as I excepted the price as just wanted I’d doing ),but think I’d probably got it at least 200 cheaper if I’d shopped around.
The fitter arrived later than the agreed time (I ended up ringing him),which was annoying as I turned down overtime at work to be there ,but did make quite a nice job but didn’t have the correct carpet strip for the bathroom door which he said he fit the following day .I had to ring him again the following day to see what was happening and then was talking about posting it through my letter box .I explained that after paying paying all that money I was not going to fit my own strip and it ended up that the strip was delivered to the daybrook shop and I had to ring the manager (who also gave me the impression he was expecting me to pick it up from the shop ),so. Again I said j oh was not prepared to fit it myself and he did come out and fit if satisfactorily himself.
Also there had been a sizeable off cut left over from the fitting (which I asked the fitter to take away )but after thought it might come in handy if I had a bad stain on one of the steps etc . I rang the manager to see if it was possible to get the off cut back and he said it had been taken To the depo but would get it back and ring me when it was there .
I rang a few times in the following weeks and he just kept saying still waiting for it and will ring you when here . Predictably he hasn’t and I’ve given up all hope of ever seeing that off cut again !.
So in a nutshell would I recommend United carpets to anyone ?…
No quite definitely i will not 👎

UNITED CARPETS AND BED ARNOLD ..AVOID AVOID AVOID!
Honestly I don't know where to start!
I could literally write a book on this...
I have been completely ripped off by this company.
I have spent nearly £2k on LVT Flooring for my brand new home.
Please be aware united carpets use sub contractors which wasn't made clear to me on purchase!
The original fitter took longer than expected to fit the flooring which delayed my house move... which wasn't ideal but you know .. these things happen ..
Red flags started to appear instantly when I caught the fitter with a cigarette lit in my living room..bearing in mind this was a brand new build and I'm a non smoker with a young family.
Started to notice the flooring had starting to lift , which was actually spotted by the carpet fitter who was from a completely separate company.
Called united carpets who sent the fitter back... he came with his trust worthy mark hill hairdryer and superglue .. oh and don't forget the toilet roll to clear the residue .. which can I note it still stuck in the grooves of the flooring .
Yes you can imagine... made a mess of it and still had the lifting occurring in more places.
Rang united carpets again who noted that the fitter had left/quit and it was his issue not theirs! united carpets gave me his full details which included his home address! flabbergasted beyond belief that they shared this information with me ..
long story short.. I've had over 10 visits to my address to try and put this flooring in its correct order..I've had over 5 no shows of fitters who cannot communicate and do not show up when arranged. The store is completely useless .. Andrew the store manager is very unprofessional ..on one visit to the store I actually saw him legging it to the back room when he saw me approaching , apparently his partner who also works for this company uses the excuse of Andrew not liking confrontation so has removed himself.. Ive also asked for the owners contact details because apparently according to united carpets after sales... this is a franchise store and are unwilling to help resolve this situation. And can I just say they will still not give me the owners contact details yet she (her name is Marian which is all I know) is there putting in her two pence to the last fitter who turned up at my address trying to accuse me to the fitter of lifting the flooring myself! He also addmitted he had no experience or knowledge of fitting LVT Flooring and was only used to fitting carpets.
Honestly all I've wanted was a fully fitted LVT floor..this has been going on since February and I'm fully exhausted and still have an ill fitted lifting floor.
My phone number has been blocked by the store Manager Andrew.
I have dealt with so many companies lately with having a new build home, I've never dealt with this kind of unprofessionalism from a well known company.
Im still waiting on a reply from the after sales team which was over a week ago.. still no reply.
I have also gone out my way to contact another branch of united carpets store in Nottingham (lady bay) , who were very helpful and kind to me. I have explained to them my current situation and they have told me I have a year warranty on my flooring so the store needs to put it right. They have also offered to contact head office for me . After I had contacted this other store I sent a lengthy email to the after sales team which I didn't receive a reply and after a week I've been back in touch with the lady bay store and they have told me the owner has been in contact with them about me. I can't understand why the owner of united carpets Arnold can't pick up the phone to me to try and resolve these issues instead of contacting everyone else I've been in contact with ..baffles me beyond belief.
This store is hiding away from its problems, communication is shocking and if anything goes wrong be prepared to be blocked from contacting them .
Good luck to anyone using this Store ..your going to need it!

Andrew from United Carpets in Arnold is lovely. Me and my husband had our new home measured. Andrew had our flooring fitted THAT AFTERNOON ( THURSDAY APRIL 13TH). Absolutely fabulous. The 2 chaps that came were fantastic 👏 👌. Friendly and Excellent service all round. Thoroughly recommended 👌