visited the Boston store, I personally have never needed to look for a carpet myself so was feeling quite anxious about the visit. As soon as I arrived I was greeted by team members, I approached the... See more
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Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
Company replied
We were very happy with the sales team and the fact they would hold the carpets and flooring until we were ready as we were renovating. We had most carpets fitted in one day and as the hall still need... See more
Company replied
From the moment we entered the store in Boston, Lincolnshire, all staff were welcoming and super friendly. CHRIS looked after us, utterly helpful, professional and excellent sense of humour whilst do... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
45 Main Ridge East, PE21 6ST, Boston, United Kingdom
- 01205 358700
4.6
Excellent
337 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Appalling product and shocking customer…
Appalling product and shocking customer service
We bought luxury vinyl tile (LVT) flooring from United Carpets in March 2022 for £2,150, supplied and fitted by them. Within just two years it started turning bright green.
We reported this in December 2024 and spent almost a year chasing a response. When they finally replied in October 2025, our claim was dismissed. They blamed “UV light” despite the problem starting in winter, and despite the fact that everything else in the same sunlight – our blinds, kitchen worktops, table and mats – remains perfect.
The product is poor quality, the excuses are ridiculous, and the aftersales support is non-existent. For the price and promises made, this is totally unacceptable.
United Carpets refuse to take responsibility or stand by their products. AVOID AVOID AVOID.
November 2, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Good afternoon David, thank you for contacting United Carpet and Beds.
Your compliant is now being delt with by our customer service team at our head office and a member of our team will contact you in due course.
Kind Regards
The Untied Team
Excellent service
United carpets were excellent at helping and advising us to pick the perfect carpets for our house. Ash was very knowledgeable about the products he was selling and was super approachable.
October 25, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Chloe, thank you for taking the time to leave our Boston store such a kind review.
Its great to hear that the team could advise you on which carpets were best for you and your home.
Thank you again for the recommendation, have a wonderful day.
Reply from United Carpets & Beds - Boston
Hi Tommy, thank you for sharing how our Boston store did.
Its great to hear that you're happy with the service that you recieved.
Thank you for again for the recommendation, take care.
Reply from United Carpets & Beds - Boston
Hi Jay, thank you for taking the time to leave our Boston store a review.
We're so pleased that you are happy with the service that you received.
We hope to assist you again in the future, have a great day.
Staff all excellent
Staff all excellent, my only question would be the fitted free statement! Confusing to say the least, paying on the day of fitting ??
Thank you for the friendly service at all stages, only suggestion would be to take full payment at purchase at least then customer wouldn’t feel like the statement is misleading.
September 12, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Dear James
Thank you for taking the time to leave us your feedback and for shopping with United Carpets.
With regards to the Free Fitting message. We work with fitters solely as an introducer and do not supply any fitting services. The independent fitters who we introduce to our customers at the customers request, supply their services entirely Independently. We do however, discount the purchase price of your goods in store by the amount that the fitter has estimated he/she would charge for the job that you have described to us. This discount then allows you the customer to fund paying the independent fitter directly on the day of your installation.
This process is explained on in store signage throughout our stores, on all of our invoices and by the respective salespeople at the point of purchase. Apologies for any uncertainty that you may have experienced on this occasion.
Thank you again for your feedback, we are pleased to see that you were so happy with the service from the staff in store.
Regards
United Carpets and Beds
Excellent customer service from Matt
Excellent customer service from Matt
Really impressed with knowledge of products.
We definitely be using again for future carpets .
Big thank you to Matt.
Mr and Mrs Coveney
October 18, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Natalie, thank you for taking the time to leave our Boston store a review.
We're thrilled to hear that Matt provided you with excellent customer service that met your expectations.
We look forward to assisting you with any projects in the future, take care.
Fast and efficient service .Great…
Fast and efficient service .Great choice of products.Easy parking .Floor covering chosen and cut in half an hour. Super advice and customer care from Matt .
October 13, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Rachel, thank you for taking the time to leave our Boston a review.
Its great to hear that the team could provide you with a fast and efficient service with a great choice of products.
We hope to assist you again in the future, take care.
Fantastic customer service from both…
Fantastic customer service from both Ash and Chris. Ash helped us with the details of our home visit quote as we decided to go with a managers special in store. While in store we brought along our lively toddler and baby and Chris was down to earth and even let our daughter wrap some carpet. We felt very welcome, ash answered our questions,insightful and helpful. Overall, would recommend and we saved money from our initial quote. Definitely will use them for our landing and stairs. Thanks team
October 10, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Kristal, thank you for taking the time to leave a review.
Its great to hear that Ash and Chris could both provide you with fantastic customer service that met your expectations and made your experience with us a positive one.
We look forward to assisting you with your stairs and landing. Have a wonderful afternoon.
Brilliant experience
Matt was very knowledgeable and showed us several options of vinyl and let us take some samples home. He was polite and friendly and professional. The fitter Blake came when booked, he was a very clean worker, polite and could not have been any better we would use him again and recommend him to anyone. Although the whole process took longer than expected due to a floor level issue and was more costly we were really happy with the outcome. Would not hesitate to recommend him and the company in the future
September 29, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Denise, thank you for taking the time to leave a review.
We're so pleased our Boston store could help you find the right vinyl for your and your home.
We're so happy that you're pleased with the final results. We hope to assist you again in the future!
5* experience
Had my dining room fitted recently and it looks brilliant. Genuine advice was given in regards to durability, colours etc. I will be happy to return again soon to have my living room done.
September 26, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Hannah, thank you for taking the time to share how our Boston store did.
We're so happy to hear the team could provide you with a 5 star experience.
Thanks again for the recommendation, have a great day.
We visited for some advice on the best…
We visited for some advice on the best way to cover a shower room floor which is small and not the most even of surfaces, we were directed to some lino with felt backing, which we agreed would solve our problem. When the fitter arrived I pointed out to him the difficulties he had to overcome, when he had finished he invited me to inspect it, WOW! I never imagined he could have done such a great job. Well done everyone involved, will definitely use them again to renew our hall stair and landing.
September 24, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Ian, thank you for taking the time to share how our Boston store did.
We're so happy to hear the team could help you find the right Vinyl for you and your home.
We're so pleased that you're happy with the finished result. We look forward to your next visit with us.
The whole experience was a pleasure.
The service was helpful and friendly as soon as we entered the shop. There advise was constructive and knowledgeable what carpet suited our needs and what underlay required
As the room is a through room .
August 26, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Stephen, thank you for taking the time to share how our Boston store did.
We're so pleased they could provide you with an excellent service from entering the shop to the end of the process.
We hope that you love your new carpet, take care.
All the staff are really helpful from…
All the staff are really helpful from arranging the measuring to going in and choosing which colour i wanted and the difference in the ranges of laminate, even so far as welcoming my little old dog who I couldn't leave at home because she isn't familiar with the new house yet, they all made a fuss of her which was nice, but overall I have used united before albeit not in boston but I must just say that the boston lads could teach the crewe lads a lot about professionalism and courtesy and it was a pleasure to deal with them
September 19, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Maureen, thank you for taking the time to leave our Boston store feedback.
Its great to hear that the team could help you find the right flooring for you and your home, and provide you with a 5 star service.
We hope to assist you again in the future, take care.
Always a great service from start to…
Always a great service from start to finish.
I have used United carpets in Boston many times. My sister always uses them too.
Very friendly, and they go out of their way to help (even when I measure the room wrong) Never had any issues with the fitting. Friendly fitters.
Will continue to use them.
August 20, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Paul, thank you for contacting United Carpets and Beds.
Its such a pleasure to hear that our Boston store could provide you with a great service from start to finish.
We look forward to your next visit with us, have a wonderful day.
All the staff in store are super…
All the staff in store are super helpful.give great product information so u choose corret
September 15, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Jodie, thank you for sharing how our Boston store did.
We're so pleased the team could help you find the right product for you and your home.
We hope to assist you again in the future, take care.
We still have not received our…
We still have not received our carpet.originally we were told 4-6 weeks, then when my husband visited the store to find out what was happening he was advised 6-8 weeks. Phone call on the 4th of August saying it had been cut and was waiting to be braided for the stairway. Still no carpet and no further contact. Very disappointed.
July 30, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Good afternoon Lorraine, thank you for your feedback.
After speaking with our Boston store, I understand that you have now been made aware that your carpet is due to be delivered and fitted Friday.
We apologise for the lack of communication from the store, and will take your feedback on board for review.
Kind Regards
The United Team
Excellent friendly service in store
Excellent friendly service in store
Carpet fitter very efficient made little mess very cheerful
August 22, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Sue, thank you for your kind review.
We're so pleased that our Boston store could meet your expectations and provide you with a excellent & friendly service.
We hope that you love your new carpet, take care.
Reply from United Carpets & Beds - Boston
Hello Leone, thank you for the 5 star rating.
We're so pleased our Boston store could meet your expectations and provide you with a positive service.
Have a fantastic day, and we hope to assist you again soon.
As always United Carpets ha
As always United Carpets have been great .. From choosing to fitting… The staff in the shop were really helpful and were patient when I needed to change the fitting times .. The two guys who came to fit were friendly and made a super job fitting my new carpets.
August 25, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Victoria, thank you for sharing how our Boston store did.
We're so pleased that they could meet your expectations and provide you with a great service from choosing your carpet to fitting.
We hope to assist you with any projects in the future, take care.
Yea very happy with the service and…
Yea very happy with the service and products.Happy with the sales adviser on both the carpet and also on the bed I bought.
August 2, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi, thank you for taking the time to leave a review.
We're so pleased our Boston store could make your experience with us a positive one.
We hope that you love your new carpet & bed, have a wonderful day.
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