Chris as always was very professional. He helped us to choose the right carpet as he know what we like and the quality we go for. It was a very simple process and made easy as he has a great personali... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
Company replied
From the moment we entered the store in Boston, Lincolnshire, all staff were welcoming and super friendly. CHRIS looked after us, utterly helpful, professional and excellent sense of humour whilst do... See more
Company replied
We were very happy with the sales team and the fact they would hold the carpets and flooring until we were ready as we were renovating. We had most carpets fitted in one day and as the hall still need... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
45 Main Ridge East, PE21 6ST, Boston, United Kingdom
- 01205 358700
4.6
Excellent
337 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was really good and…
Customer service was really good and fitters did an amazing job
July 16, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Deb, thank you for taking the time to leave a review!
We're so pleased we could meet your expectations and provide you with a great service.
We hope to assist you again in the future, take care!
A Sunday Visit to United Carpets
Went to United Carpets on Sunday with no idea of what carpet I was looking for. Chris was very helpful, knowledgeable, and friendly. After several different decisions I have chosen the perfect carpet (I hope) Chris was very patient and didn't mind the fact I kept changing my mind. We have had several carpets and lino fitted in the past by United Carpets and have no had no issues at all. All the fitters in the past have been very friendly and professional.
August 3, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Ashley, thank you for taking the time to leave a review!
We're so glad our Boston store could help you find the perfect carpet for you and your home.
Thanks again for the recommendation, we hope to see you again soon.
Very helpful in the shop at sorting a…
Very helpful in the shop at sorting a carpet out for me and the price was quite good,plus the carpet fitters where very professional.
July 8, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Gwendoline, thank you for taking the time to leave us a review!
Its great to hear that our Boston store could meet your expectations and provide you with a excellent service.
Thanks so much for the recommendation. Have a fantastic afternoon.
Very good service from staff at the…
Very good service from staff at the Boston branch, the person who came to measure, and the fitters. (Gary, Ash, Matt, Blake). We always use this store for our flooring requirements because we have always been pleased with their service, over many years. Thank you.
May 26, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Anita, thank you for leaving us feedback!
We're so glad that our Boston store & independent fitters could provide you with a great service.
We look forward to your next visit with us, take care.
Very pleased with the bed, but not the headboard
Very pleased with the bed, but not so happy with the headboard!! As soon as we lent back on it, one of the struts cracked, so have had to reinforce it!?!?
May 21, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Sue,
Thank you for taking the time to leave feedback!
We are delighted to hear that you are pleased with your bed purchase. However we are disappointed to hear that the headboard failed to meet your expectations.
If you require any further assistance on the matter, please email customerservice@unitedcarpets.net with your details and a member of our team will be in contact.
We hope to have the opportunity to assist you again in the future.
Kind Regards
The United Team
The team in Boston store is always…
The team in Boston store is always helpful and go the extra mile for us. Thanks to all the team for your amazing work. Will come back soon for our next project.
June 21, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Cristina,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with the overall service provided by our team.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Boston
Fantastic experience from start to…
Fantastic experience from start to finish! Ash was brilliant and helped pick the right flooring for our needs. The fitter was brilliant too, worked quickly and professionally
May 14, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Sophie,
Thank you for taking the time to leave feedback!
We are happy to hear that you had a great service and you are pleased with your new flooring.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Boston
Good instore experience when first…
Good instore experience when first purchasing a single bed and mattress for our spare room. Delivery when promised and assembly went fine. Looks good. All OK.
June 14, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Michael, thank you for taking the time to leave us a review!
Its great to hear that our Boston store and beds delivery team was able to meet your expectations and provide you with a 5 star service.
We hope that you love your new bed. We hope to assist you again soon!
brilliant
amazing customer service and helped me find good carpet and underlay that was within my budget.Very friendly carpet fitters,100% recommend.
May 2, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Hollie, thank you for taking the time to leave us such positive feedback!
We're so glad that our Boston store could help you find the right carpet & underlay for you and your home.
Thanks again for the recommendation, we hope to assist you on your next project, take care!
Bedroom Carpet
Just had 3 bedrooms with new underlay and carpet. Fantastic service on both days from all the fitters. We’ve used them before and will continue to do so..
June 3, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Christopher, thank you for taking the time to leave us a review!
Its great to hear that our Boston store was able to provide you with a fantastic service that met all of your expectations.
We look forward to your next visit with us, take care!
Excellent service
April 28, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi, thank you for leaving us a 5 star rating!
Satisfied customer
The salesman was of very high standard and the fitters were really skilful
May 6, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Andrina, thank you for taking the time to to leave us a 5 star rating!
Its a pleasure to hear that our Boston store could make your experience with us such a positive one.
We hope to assist you again sometime in the future, take care!
Very polite and helpful staff nothing…
Very polite and helpful staff nothing to much trouble and the fitter was just the same I will be back for more in the future
May 27, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Thank you for your kind words and your 5 star review.
Best wishes, all the team at United Carpets and Beds.
Friendly and very helpful
Friendly and very helpful, always go there for our carpets!
May 12, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Thank you for taking the time to leave us your feedback. We hope to see you again soon for your next project!
Very good fitter
We asked for the same fitter who did our bed room as he made a very good job, he was very sociable and made a good job this time as well , him and his mate moved the furniture out and put it back well pleased
May 2, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Brian, thank you for taking the time to leave us a review!
We're so pleased to hear that our Boston, store & independent fitters could meet your expectations and provide you with a positive service.
We look forward to your next visit with us, take care!
Excellent product, service & fitting 5*
We were very pleased with our new vinyl flooring. Excellent fitting & excellent quality. The whole service from purchase in the Boston branch to a great fitter was fantastic. Great product knowledge and friendly helpful staff. Highly recommended *****
April 10, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Thanks for taking the time to reach out and for your kind feedback. We hope to see you again soon for your next project.
Carpet
Dayes changed due to having covid on the fitting team (testing isnt relevant anymore) The carpet fitter was lovely and chatting and made me feel at ease being in my own house alone as a woman. The first man I dealt with over the phone was an absolute star (sorry can't think of his name) sounded older than the man called ash. Ash on the other hand was not so helpful at all and was very rude to me and had serious attitude on the phone. Because he did not like my compliant I had to make. More so he was supposed to call me back and he didn't passing it on to the older gentleman instead.
Ash was to interested in telling me I was wrong instead of getting to the bottom of my issue.
April 11, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Good afternoon Gemma, thank you for taking the time to leave us a review!
We're so pleased to hear that our Boston store and independent fitters was able to meet your expectations and provide you with a positive service.
Please don't hesitate to contact our Boston store or email customerservice@unitedcarpets.net if you feel there is anything further we can do to improve your experience.
Kind Regards
The United Team
Would Recommend Steve Gollings the…
Would Recommend Steve Gollings the fitter
May 6, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Ann, thank you for taking the time to leave us a review!
We're so pleased to hear that our Boston store was able to provide you with a 5 star service that met all of your expectations.
We hope to assist you again in the future, take care!
The fitters were rude
The fitters were rude, incompetent, left a ue hand print on the wall tiles abd cupboard, mess on the wa outside where they cleaned their tools. In mu opinion because I refused a silicone floor they hacked at the floor making it a complete mess. We had 2 previous almost identical flooring from UC&B in the same room and these fitters have turned the floor into a shambles. Shocking
April 3, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Good afternoon, thank you for your review.
We are disappointed to hear that the independent fitters from out Boston store failed to meet your expectations.
We would like to hear more about your experience, please email cusomterservice@unitedcarpets.net at your earliest convenience and a member of our team will be in contact.
Kind Regards
The United Team
Very friendly staff
Very friendly staff, came over to offer help straight away each time and knowledgeable.
May 3, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello, thank you for taking the time to leave us a review!
We're so pleased to hear that our Boston store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.