Chris as always was very professional. He helped us to choose the right carpet as he know what we like and the quality we go for. It was a very simple process and made easy as he has a great personali... See more
Company replied
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Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
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From the moment we entered the store in Boston, Lincolnshire, all staff were welcoming and super friendly. CHRIS looked after us, utterly helpful, professional and excellent sense of humour whilst do... See more
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We were very happy with the sales team and the fact they would hold the carpets and flooring until we were ready as we were renovating. We had most carpets fitted in one day and as the hall still need... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
45 Main Ridge East, PE21 6ST, Boston, United Kingdom
- 01205 358700
4.6
Excellent
337 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality and service guaranteed
Great advice,helped me choose the right mattress for me.friendly,polite and very helpful staff, would recommend them personally. Previously also bought a carpet approx 8 years ago and it's still looking good
March 23, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Lesley, thank you for taking the time to leave us a review!
We're so pleased to hear that our Boston store could meet your expectations and provide you with a 5 star service.
We hope that you love your new mattress, take care!
Great experience and very helpful…
Great experience and very helpful staff.
The person came for fitting was very good in his hand and professional.
March 25, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Adeel, thank you for taking the time to leave us a review!
We're so pleased that our Boston store could meet your expectations and provide you with a great experience.
We hope that we can assist you again in the future, take care!
They made the experience for buying and…
They made the experience for buying and getting our carpet fitted a really easy process. When it came to have the carpet fitted the fitter respected our property, he was very professional, clean and polite, the finished product I was very very pleased I can not fault the sales team nor the fitter fitting and cleaning up after job, the carpet looks and feels amazing top marks to every one involved
February 27, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Guy, thank you for leaving us such kind feedback!
Its so nice to hear that our Boston store could make your experience with us a really easy process. And the independent fitter was very clean, polite and professional.
We hope that you love your new carpet, and we hope to assist you again in the future, take care!
Excellent service
Excellent service
Excellent product
Excellent delivery
March 15, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Angelina, thank you for taking the time to leave us a review!
We're so pleased that our Boston store could meet your expectations and provide you with an all round excellent service.
We hope that we can assist you again in the future, take care!
Excellent service
Excellent service. Worked really hard and really fast, leaving my living room looking great. The staff in shop were really helpful and the guy who did the fitting was really fast and helpful.
I would hundred percent recommend this company and I will be using them again. Thank you guys.
February 18, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Hayley, thank you for taking the time to leave us such a kind review!
We're so pleased that our Boston store could provide you with an excellent service and the independent fitter was very quick and efficient.
thanks again for the recommendation, we look forward to your next visit with us!
Excellent service
Excellent service , Chris explaining about flooring, huge range to choose from , beds guided us into the best one to suit our needs , knowledgeable professional thoughtful ,Mat came to measure for new flooring knowledgeable professional excellent service, Craig finalised flooring very helpful kind professional.
A great team
Raymond
March 12, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Raymond, thank you for taking the time to leave us a review!
Its great to hear that our Boston store could make your experience with us an excellent one. We hope that you love your new flooring and hopefully we will see you again in the future, take care!
Disappointed & Shocking
1. Will it help ? No.
2. Will the damage be sorted? No
3. Do you really care ? No
However over two visits you have managed to waste a whole day, not told the truth, damaged my front door, ripped brand newly hung wallpaper, marked a newly painted ceiling, and the carpet threshold still fitted right even after the second visit. But you know what you won’t taken accountability and the fitter isn’t employed by us. But you still sent brand new creased carpet which resulted in me having to have the central heating in full blast and a calor fire lifted upstairs and left on to apparently decrease it. This is genuine not simply a moan, all fact so please feel free to come and for yourselves. Oh and the charges were also incorrect. So overall a terrible experience!
They now respond saying I should contact customer services if I’m not happy! How about you email me on…(very convenient the site doesn’t except email ad) so I’m sure if wanted to really have some interest you could call the Boston office and figure out who I am, what has gone wrong and arrange to come view the damage and listen to facts
January 6, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi,
Thankyou for taking the time to leave us a review.
We are disappointed to hear about your experience if you have any further information please email customerservice@unitedcarpets.net and the team will be able to look into this for you.
Kind regards
The United Team
Great service everytime.
February 1, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Emma, thank you for leaving such a high rating! We're so pleases that our Boston store could meet your expectations.
Great service and quality
Great price and good quality products, staff didn’t pester us to buy more expensive products. Fitting of carpet and laminate flooring were done to a great standard and they were very friendly
March 14, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Vic, thank you for taking the time to leave us a review!
We're so pleased that our Boston store could meet your expectations and provide you with such a positive service.
We hope that you love your new laminate flooring and carpet, and we hope to see you again in the future, take care!
I think I've been here about 4 or 5 times...
I think I've been here about 4 or 5 times now. Every time walked out with exactly what I need at a great price to! I always like to shop around usually but I've given up on that now since its much easier just to come here and get what I need. Quality, service, fitting and selection can't be beat anywhere else.
March 11, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Damean, thank you for taking the time to share with us how our Boston store did!
We're so pleased that they could meet your expectations and provide you with a great service, helping you find exactly what you needed.
We look forward to your next visit with us, take care!
Very good Double bed and single beds as…
Very good Double bed and single beds as well as all mattresses
February 27, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Hamid, thank you for taking the time to leave us a review!
We're so glad to hear that you're pleased with your new bed and mattress.
We hope to see you again in the future, take care!
Friendly staff
Friendly staff, very helpful I choosing our carpets
February 16, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Adrian, thank you for taking the time to share with us how our Boston store did!
We're so pleased they was able to provide you with a friendly, positive experience.
We hope you love your new carpets, and hopefully we will see you again in the future.
Excellent service good quality …
Excellent service good quality product every one polite few marks left on walls but nothing that can't be sorted
February 6, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Paula, thank you for taking the time to leave us a review!
We're so glad our Boston store could provide you with an excellent service with good quality products.
We hope to see you again in the future, take care!
Returning customer
Used them many times now, exactly what I needed when required
January 8, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Michael, thank you for taking the time to share with us how our Boston store did! We're so glad they can continue to meet your expectations and provide you with a positive service.
We hope to see you again in the future, take care!
Great experience!!
We went in looking to get a whole house carpeted. Craig was very helpful and knowledgeable about what type of carpet I would need. He went above and beyond with his help and got me booked in for the fitting very soon. I will definitely be using this store again in the future. Thank you so much Craig.
February 20, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Rachel, thank you for taking the time to leave us a review!
its a pleasure to hear that our Boston store could help you find the right carpet best suited for you and your home.
We look forward to your next visit with us take care!
Excellent service from in-store and to…
Excellent service from in-store and to the fitting of our carpet. Everyone is so helpful and contientous, will recommend to all our family and friends.
Norman and Julie shed
February 14, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Norman, thank you for taking the time to leave us a review!
We're so glad to hear you recieved an excellent service from our Boston store and independent fitters.
We hope you love your new carpet!
Laminate Herring Bone Flooring
Very helpful without being pushy. Had the flooring I was looking for and was willing to store it until I was ready to have it fitted.
November 7, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hello Kevin, thank you for taking the time to leave us a review!
We're so glad you was able to find the right flooring for you and your home while in our Boston store. We hope you love your new laminate once its been fitted, and we hope to see you again in the future!
Lots of helpful advice
Lots of helpful advice in store went above and beyond with helpful advise, the delivery personnel were pleasant, respectful at all times
Delivery was quick.
Very pleased with purchase, will buy again in the near future.
January 6, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Daniel, thank you for taking the time to leave us a review! its great to hear that our Boston store could exceed your expectations and go above and beyond!
We look forward to your next visit with us, take care!
One of the employees was hard working and good ,second guy he don’t care about customer
One of the employees was in a hurry, after finishing the job he left me a terrible mess, he didn't even put the remains of the carpet in a bag, he left all the mess in the middle of the room. He took the door out of my room and when I asked him to put it back on, he quickly replied that now it wouldn't fit, and before the carpet was put on I had the same carpet put on and the door fit. He wanted to finish as quickly as possible, take the money for the job and leave. I had to call a neighbor to put the door on for me. This gentleman, who I am not happy with, had glasses, if that helps in assessing the employee. The job is done, but the mess that was left and the approach to the customer gives a lot to think about.
December 31, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Good afternoon Ania, thank you for taking the time to leave us a review! We're sorry to hear that your fitting experience with our independent fitters wasn't up to our usual high standard. We would like to hear more about your experience, please email customerservice@unitedcarpets.net at your earliest convenience, so we can look into this for you.
Kind Regards
The United Team
Friendly and easy to deal with
January 26, 2025
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Josephine, thank you for sharing with us how our Boston store did! its great to hear we could meet your expectations and make your experience a positve one. We hope to assist you again in the future.
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