We've re-carpeted two houses with this branch of United Carpets, their staff are exceptional. There's plenty of help in-store - especially in an emergency - and every fitter we've come across has been... See more
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We are really happy with our new fluffy carpet! Unfortunately the fitting service let the experience down a little bit. We made the mistake of booking our fitting service on a Friday afternoon so the... See more
Company replied
Very friendly and welcoming, will definitely be going back, charlotte the lady behind the desk was very helpful with all our questions and when the fitters came out they did a great job
Company replied
Always easy to choose a carpet with United, staff were all professional and was no pressure to buy, was easy to arrange someone to come and measure and was all fitted within a timescale to suit me. We... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
A5 Watling Street, WS11 0BN, Cannock, United Kingdom
- 01543 469960
4.7
Excellent
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Top notch Service
Great customer service in store. Very knowledgeable and nothing too much trouble. Quality carpet and underlay for best price around. Expert fitter. Seamless, quick service. Would definatly recommend.
March 1, 2023
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi Lynsey
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Excellent Quality & Service
Excellent quality bed and mattress at an affordable price.
The shop manager was very knowledgeable and worked hard to get a package we were happy with.
The two chaps who delivered, constructed the bed where very professional and friendly.
All in all a good experience from start to finish.
February 12, 2023
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi Gary
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great service throughout.
Great service in the shop. Went above and beyond to fit our carpet fit in. Managed next day fitting as we were up against a tight schedule. Fitters couldn’t have been more polite and professional! Great job at great prices.
January 6, 2023
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi Scott
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
terrible service carpet was ordered…
terrible service carpet was ordered wrong missed a whole room! the fitter moaned about moving a few things when the house wasn’t even lived in so hardly much , he walked out and didn’t come back until the next day , they didn’t order enough vinyl flooring and i’m still waiting nearlly a month later for my porch to be finished , the flooring quality is not what we was sold , the only good thing is the vinyl flooring lvt fitter was a hard worker and a lovely bloke !! but it’s marked and scratched with nothing major to cause this , nearlly 6-7k spent and service was disgusting not happy at all complaint is being made i just wanted the last bit of it finished first
January 26, 2023
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi Hannah
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Had a great experience
Had a great experience, the store team were very friendly and helpful and managed to get an appointment for the fitters a cpuple of weeks after booking. They arrived early and didn't take long to fit new carpet in the lounge. Very happy with the chosen carpet and made a big difference to the room. Will use united carpets again
January 28, 2023
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi Jess
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
kitchen flooring
Second time using United and just as good as the first.
Fitters on time and did an excellent job and left everything tidy when they'd finished.
No problem giving 5 stars
January 9, 2023
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi Jeremy
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Really helpful staff
Really helpful staff. We wanted carpet fitted for our narrowboat, good choice of carpets found just what we wanted.
Professional fitters did a really good job.
Really pleased .
December 1, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi Alison
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
We are really happy with our new fluffy…
We are really happy with our new fluffy carpet! Unfortunately the fitting service let the experience down a little bit. We made the mistake of booking our fitting service on a Friday afternoon so the fitters seemed like they were in a bit of a rush after telling me ours was their last job of the day. Whilst fitting the carpet they took some paint off my newly painted skirting boards so I had to re-paint them. They also left loads of rubbish with the cardboard roll from the carpet which would not fit in my little Fiat 500.
November 11, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Good Morning Victoria
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
The team was amazing
The team was amazing. The guys in the shop were very professional and knew their stuff. Great work carried out and came on time. 10/10 as an overall experience.
November 26, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi Nikki
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
I am too angry to write a review
I am too angry to write a review. and what's the point when you receive a generic response and no follow up. Cannock store. never use again. Will not recommend. and I live a few doors away.
November 14, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Good Morning Peter
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Amazing service again
Amazing service again - from the lovely staff in store to the man who came to measure up and the fitters on the day who were amazing - couldn’t fault you - I was really worried my dog would be stressed but the fitters were amazing with him - Thanks !! - Cannock ( Bridgetown ) store !
December 9, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi Stephen
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Overall good service
Sales advisor was professional and gave good advice. Estimator came out quickly to measure up.kept up to date about delivery and fitting.on day of fitting there was a problem with carpet due to staines on it so fitter could only fit part .However the store ordered replacement and was fitted next day. Overall we had very good service throughout.
November 3, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service , carpets and fitting .
We came for two carpets ( living room and Stairs) and was met by Ryan who advised us well in the choice of carpet and underlay and was very professional and polite and advised us the best way to get round the problems we faced with the flooring already in our living room .The carpet fitter they used Matt Aish , did an excellent job on his own fitting the two carpets in 2-3 hours People have commented how good they look in our house and how nice they feel underfoot. Very happy customer.
October 31, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi Emma
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Staff in Bridgetown branch were more…
Staff in Bridgetown branch were more than helpful. The fitters that did my carpet were amazing and did a wonderful job. Would definately shop there again
October 21, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Amazing staff
Charlotte was fantastic so helpful and really gave us all the information and time we needed. Excellent customer service so friendly
October 6, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Hi Danni,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The carpet was good quality for the…
The carpet was good quality for the price paid and laid well but was not laid to the specific requirements I had asked for when in the showroom. This meant that I had to have a join in a place i did not want it. Also when I asked them to finish the job I had paid for and requested they did it but then left me with an inappropriate end bar that was obviously wrong for the job - all that was said to me was ‘that was the bar asked for at the showroom’ - That was the bar suggested at the showroom but it meant nothing to me - I’m not a carpet fitter but It was obviously wrong even i could work that out - I couldn’t be bothered to argue about it and will have to put it right myself. Apart from that it was okay.
September 14, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Good Afternoon
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Excellent service
We brought all our carpets from the Cannock store a few months ago (couldn’t write the review sooner as I’ve been in hospital)
Ryan dealt with us every time and he was so helpful and friendly. Nothing was a problem for him.
He is a credit to your store.
Mrs Mrs Griffin
June 1, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Good Morning Mandy,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Went into Bridgetown Cannock shop
Went into Bridgetown Cannock shop. Good service given and advice. Came out to measure quick prompt and on time. Fitters. Very professional they did great job no mess taken old wooden floor and carpets away no damage done moved some of furniture would recommend to family and friends and will have upstairs in new year. Angela Ellison
August 12, 2022
Unprompted review
Reply from United Carpets & Beds - Cannock
Thanks very much for taking the time to leave your great review! It’s always a pleasure to hear from our customers after they've purchased and have received great service not only in store but also from our fitting partners. We hope to see you again very soon! – The United Team
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