Had a new laminate floor fitted through the hallway and into kitchen and beyond. The service from choosing to fitting was excellent. Special shout out to Billy and Tayo who were fantastic. They arri... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from United Carpets both at showroom, delivery and fitting stages. Friendly, helpful staff and good selection of flooring. We are in the process of having several rooms redecorated... See more
Company replied
Great service given in shop by Ash, advice given on choosing product, knowledge was Good, No problem with coming out to measure up. Callum and Nathan fitted flooring, Great guys, worked really well to... See more
Company replied
Good service from the shop, organised and great products but they were let down badly by the subcontractor fitters. Poor fitting of the floor and still not right after a revisit. Having to send photos... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Earl Road, SK8 6PT, Cheadle Hulme, United Kingdom
- 0161 485 7529
4.3
Excellent
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable and Helpful team.
Been a customer for 8 years, Awesome service as always from the Team at United Carpets.
April 3, 2024
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have returned to United Carpets & Beds and received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Good service and advice.
April 8, 2024
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi John,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Always reliable and trustworthy
2nd time using this branch and 4th using this company - they're always easy to work with, well priced, and never let me down
March 14, 2024
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi David,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience once again at United Carpets & Beds Cheadle Hulme with the team able to get you a great product at a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Excellent…
The salesperson was not too pushy and when the fitters arrived they were very professional and pleasant and nothing was too much trouble . Excellent job and the payment scheme helped a lot to spread cosr
March 7, 2024
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver a professional service as well as advise you on our easy payment options.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Great service
Great service given in shop by Ash, advice given on choosing product, knowledge was Good, No problem with coming out to measure up. Callum and Nathan fitted flooring, Great guys, worked really well together, very impressed and Lovely Team overall. Really pleased with the Floor, and everything else. Thanks.
February 17, 2024
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that Ash was great in advising you and that you was able to use our free measure and estimate service to get the perfect fit!
All the team love to hear such positive comments about our products and services and that you love your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Reply from United Carpets & Beds - Cheadle Hulme
Hi Andrew,
Thankyou for leaving us a review.
We are disappointed to hear that the team hasn't been in touch regarding your card receipt.
I have spoken to the store who have advised they will send this over as soon as possible.
We apologies for any inconvenience caused.
The United Team
FANTASTIC SERVICE AND FITTING FROM THE COMPLETE TEAM
Customer service (from both Ash & Elliott) went the extra, extra mile - particularly, arranging the fitting (which was delayed and had to be rearranged 3 time - nothing to do with United Carpets) the team could not have been more accommodating and supportive.
Finally, fitting was arranged (again, the delay was nothing to do with United Carpets) and the fitting team texted, called ahead and arrived on time.
Unfortunately, there was a miscommunication between the sales & fitting team which could have resulted in a poor finish and incomplete job, however, due to the professionalism and approach (at all times, extremely polite!) from Billy (& team) a solution (with compromise) was found, which has resulted in a fantastic finish and look.
THANK YOU to the complete team!
February 16, 2024
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Jonathon,
Thankyou for leaving us a 5 star review.
We are happy to hear that Ash and Elliott went above and beyond to ensure you had a suitable fitting time and that the fitters were able to complete the job on time and that you love your new flooring!!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Brilliant service from all involved in…
Brilliant service from all involved in the store!!!
Very professional service and quality flooring.
Would recommend and return!
February 13, 2024
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Carrie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver a professional service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Cheadle Hulme
Everything went perfectly well
Everything went perfectly well. The flooring was delivered on the date initially specified. The fitters worked very hard but couldn't quite complete the job on the day - so they returned (as stated) on the Saturday to quickly finish it off. The floor looks excellent and the finish (trimmings etc.) all done really well. Couldn't have asked for a better job.
February 10, 2024
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Andre,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with the fitters able to provide an excellent service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Elliot and Ash are a credit to retail…
Elliot and Ash are a credit to retail and a high level of customer service. They offered great advice and manage the fitting and supply of flooring purchased, Callum did a great job and returned to sort out issues to fit the trim edging due to problems created by my bedroom wardrobes supplier, Wren Kitchens.
January 11, 2024
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Keith,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Cheadle Hulme with Elliot and Ash going above and beyond to deliver a high level of customer service and advise you on your new flooring. Callum will be happy to hear that you had a great fitting experience also.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Really good service
Really good service, this the second round of carpets I’ve bought from them.
Super helpful and nothing was too much trouble.
January 11, 2024
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Wayne,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you received great service once again from the team at United Carpets & Beds Cheadle Hulme.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Very positive experience.
Good advice given in shop with no hard sell. Were given time to consider and when we went in to order, instead of trying to push door thresholds on us that were not the colour we wanted, we were advised we could buy them ourselves for the fitters to fit. Fitters went above and beyond to lay carpet to our satisfaction and it looks great. Time will tell how resilient it is on stairs and landing, but looking good so far. Would not hesitate to buy from Cheadle Hulme branch again.
December 19, 2023
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Pauline,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great in-store and fitting experience. The team will always advise you on the best carpet and accessories to suit yourself and our fitters will try to accommodate any requests you have.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Cheadle Hulme
First class experience yet again!
Amazing experience once again! Elliott at the Cheadle branch saved our Christmas when we needed a last minute bed sorting before family stayed over. Handled the situation professionally and gave us the best outcome we could have possibly asked for when there were delivery issues which were expected due to the time of year.
Also bought amazing carpet from this branch a few months back and the quality is second to none.
Will definitely be coming back when we freshen up our laminate flooring due to Elliott’s knowledge, expertise and extremely friendly personality.
If you’re local to the area then do not bother going to any other branch, Elliott is THE guy to sort you out!
December 20, 2023
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi,
Thankyou for taking time to leave us such a wonderful review.
All the team love to hear such positive comments about our products and services. We are delighted to hear that Elliott went above and beyond to ensure you had a bed in time for Christmas.
We look forward to assisting you again with your laminate flooring and Elliott will be there to advise you!
Once again, thankyou for leaving us a review.
All the best,
United Carpets & Beds Cheadle Hulme
Fab customer service and great price
November 4, 2023
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Sarah,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great customer service from our expert sales team at United Carpets & Beds Cheadle Hulme and found your perfect carpet at a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Your two fitters were very competent
Your two fitters were very competent, worked well together
November 21, 2023
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Graham,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience at United Carpets & Beds Cheadle Hulme.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Great experience!
Elliott was helpful, friendly and informative while also helping to guide us to an informed decision within our budget.
He explained every step of the installation process/time frame and gave a full cost breakdown.
We will definitely be back
November 13, 2023
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Adam,
Thankyou for taking time to leave us a review.
We are delighted to hear that Elliott was able to assist you with your project and able to advise you within budget.
We can't wait to assist you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
The fitters didn’t do a good job
December 4, 2023
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Rich,
Thankyou for taking time to leave us a review.
We are disappointed to hear that you didn't have a good fitting experience.
If you could email aftersales@unitedcarpets.net we can get the team to rectify this as soon as possible.
Kind regards,
The United Team
Great service in your Stanley green…
Great service in your Stanley green store, 2x beds ordered with ease. Delivery was easy to arrange and a time a lot given, drivers and fitters were friendly and efficient, thank you!
November 21, 2023
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Rebecca,
Thankyou for taking your time to leave us a review.
We are delighted you had a quick and easy process in ordering your new bed and that the fitting team were friendly and efficient. We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cheadle Hulme
Good service
I brought a bed from united and I am very impressed by the bed and the service
October 17, 2023
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi,
Thankyou for taking time to leave us a review.
We are delighted to hear that you love your new bed and you received great service from United Carpets & Beds Cheadle Hulme.
We look forward to assisting you again soon.
United Carpets & Beds Cheadle Hulme
Top service received from the Stanley…
Top service received from the Stanley Green branch. Very knowledgeable staff. Delivery was quick and fitters excellent.
October 2, 2023
Unprompted review
Reply from United Carpets & Beds - Cheadle Hulme
Hi Sue,
Thankyou for leaving us a 5 star review. We are delighted to hear you had such a good experience at United Carpets and Beds Cheadle Hulme.
We can't wait to assist you again.
All the Best
United Carpets & Beds Cheadle Hulme
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.