Had a new laminate floor fitted through the hallway and into kitchen and beyond. The service from choosing to fitting was excellent. Special shout out to Billy and Tayo who were fantastic. They arri... See more
Company replied
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Had a new laminate floor fitted through the hallway and into kitchen and beyond. The service from choosing to fitting was excellent. Special shout out to Billy and Tayo who were fantastic. They arri... See more
Company replied
Excellent service from United Carpets both at showroom, delivery and fitting stages. Friendly, helpful staff and good selection of flooring. We are in the process of having several rooms redecorated... See more
Company replied
Great service given in shop by Ash, advice given on choosing product, knowledge was Good, No problem with coming out to measure up. Callum and Nathan fitted flooring, Great guys, worked really well to... See more
Company replied
Good service from the shop, organised and great products but they were let down badly by the subcontractor fitters. Poor fitting of the floor and still not right after a revisit. Having to send photos... See more
Company replied
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
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That's our promise

Earl Road, SK8 6PT, Cheadle Hulme, United Kingdom
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Very helpful staff in the showroom and the fitters did a great job

Reply from United Carpets & Beds - Cheadle Hulme
We experienced superb service by Elliot and the team at United Carperts, Stanley Green, Cheadle. The knowledge and expertise of the team was far beyond any others we spoke to. We’d highly recommend them.

Reply from United Carpets & Beds - Cheadle Hulme
Nathan and Chris were fantastic! Three carpets fitted in less that 1 and 1/2 hours perfectly no scratched walls or skirting and incredibly polite and tidy workers will be rebooking them in new year for the stairs!

Reply from United Carpets & Beds - Cheadle Hulme
The sales assistants were very helpful and answered all of my questions.
Quick fitting from the fitters.
Looks great, and they kept me informed while working on the job.

Reply from United Carpets & Beds - Cheadle Hulme
Instore the experience was perfect, really helpful and great service. We ordered our flooring and within a few weeks we're having it fitted. Beforehand we had our kitchen floor screed done and the lads who did that were also very good and seemed to do a great job.
This is where the good experience ended unfortunately.
Our lino fitter turned up and seemed nice, he was talking to me about how long he has been doing the job etc and how quick he was at it and that he would have the floor laid in less than 15mins. I'm honestly not surprised it only took him 15mins, he threw it down with no care in the world. The flooring was not stuck down at all and there were lumps under the floor, obviously just things he hadn't picked up and laid the floor on top of them.
There was no glue around any edges or anything applied to stick the floor down so when I hoovered the floor just lifts up.
In the end I ended up lifting the floor back up and then picking the bits underneath up and laying it back down myself with adhesive so it wouldn't lift. I'm sure that any competent fitter would of done this in the first instance but he was too busy trying to rush the job.
I would go to this store again overall but I certainly wouldn't have this fitter in my home, careless to say the least.

Reply from United Carpets & Beds - Cheadle Hulme
After just 6 months of having flooring and carpet put in, the beading has come away, we are find gaps between the flooring and stairs where they've obviously cut the board too short, as well as our skirting board coming away from wall?!! We had to have the come back to redo our beading it was that bad initially, and now we are finding all these other issues. I wish I could upload the photos

Reply from United Carpets & Beds - Cheadle Hulme
I had an initial issue as I didn’t realise the politics between branches. But I have to say UC were brilliant as sorting it all out and the final carpet is fitted really well. Lovely team of fitters, especially Callum at Cheadle.

Reply from United Carpets & Beds - Cheadle Hulme
We had the whole floor replaced upstairs. The advice from the sales team was excellent when they visited to measure up. The price was great and fitters tuned up on time and finished the job without hassle.
So good in fact, we had them back a few months later to re-carpet another room.

Reply from United Carpets & Beds - Cheadle Hulme
Excellent advice in store and very happy with the carpets and fitting

Reply from United Carpets & Beds - Cheadle Hulme
Very friendly team in store. Clear quotation and good install.

Reply from United Carpets & Beds - Cheadle Hulme
Excellent assistant from Elliot and the team at Stanley green. Friendly and approachable . The carpets and Flooring purchased feel and look beautiful. Our building joiner fitted the main oak flooring and said what good quality it was and easy to fit.
Have recommended Elliot to the family and friends. Wishing you every success

Reply from United Carpets & Beds - Cheadle Hulme
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