United Carpets & Beds - Cheadle Hulme Reviews 

133
TrustScore 4.5 out of 5

4.3

Earl Road, SK8 6PT Cheadle Hulme, GB


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Rated 5 out of 5 stars

Had a new laminate floor fitted through the hallway and into kitchen and beyond. The service from choosing to fitting was excellent. Special shout out to Billy and Tayo who were fantastic. They arri... See more

Company replied

Rated 5 out of 5 stars

Excellent service from United Carpets both at showroom, delivery and fitting stages. Friendly, helpful staff and good selection of flooring. We are in the process of having several rooms redecorated... See more

Company replied

Rated 5 out of 5 stars

Great service given in shop by Ash, advice given on choosing product, knowledge was Good, No problem with coming out to measure up. Callum and Nathan fitted flooring, Great guys, worked really well to... See more

Company replied

Rated 2 out of 5 stars

Good service from the shop, organised and great products but they were let down badly by the subcontractor fitters. Poor fitting of the floor and still not right after a revisit. Having to send photos... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

133 reviews

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4.3

All reviews

(133)

1,956 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Very helpful staff in the showroom and the fitters did a great job

February 3, 2023
Unprompted review
United Carpets & Beds - Cheadle Hulme logo

Reply from United Carpets & Beds - Cheadle Hulme

Hi Tony

Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.

All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.

Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.

Best wishes

The United Team

Rated 5 out of 5 stars

Superb service

We experienced superb service by Elliot and the team at United Carperts, Stanley Green, Cheadle. The knowledge and expertise of the team was far beyond any others we spoke to. We’d highly recommend them.

January 7, 2023
Unprompted review
United Carpets & Beds - Cheadle Hulme logo

Reply from United Carpets & Beds - Cheadle Hulme

Hi Richard,

Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.

All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.

Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.

Best wishes

The United Team

Rated 5 out of 5 stars

Nathan and Chris were fantastic

Nathan and Chris were fantastic! Three carpets fitted in less that 1 and 1/2 hours perfectly no scratched walls or skirting and incredibly polite and tidy workers will be rebooking them in new year for the stairs!

December 8, 2022
Unprompted review
United Carpets & Beds - Cheadle Hulme logo

Reply from United Carpets & Beds - Cheadle Hulme

Hi Carrie

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

The sales assistants were very helpful…

The sales assistants were very helpful and answered all of my questions.

Quick fitting from the fitters.
Looks great, and they kept me informed while working on the job.

November 15, 2022
Unprompted review
United Carpets & Beds - Cheadle Hulme logo

Reply from United Carpets & Beds - Cheadle Hulme

Hi Lindsey

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 3 out of 5 stars

Instore great, fitting poor

Instore the experience was perfect, really helpful and great service. We ordered our flooring and within a few weeks we're having it fitted. Beforehand we had our kitchen floor screed done and the lads who did that were also very good and seemed to do a great job.
This is where the good experience ended unfortunately.
Our lino fitter turned up and seemed nice, he was talking to me about how long he has been doing the job etc and how quick he was at it and that he would have the floor laid in less than 15mins. I'm honestly not surprised it only took him 15mins, he threw it down with no care in the world. The flooring was not stuck down at all and there were lumps under the floor, obviously just things he hadn't picked up and laid the floor on top of them.
There was no glue around any edges or anything applied to stick the floor down so when I hoovered the floor just lifts up.
In the end I ended up lifting the floor back up and then picking the bits underneath up and laying it back down myself with adhesive so it wouldn't lift. I'm sure that any competent fitter would of done this in the first instance but he was too busy trying to rush the job.
I would go to this store again overall but I certainly wouldn't have this fitter in my home, careless to say the least.

November 11, 2022
Unprompted review
United Carpets & Beds - Cheadle Hulme logo

Reply from United Carpets & Beds - Cheadle Hulme

Good Morning Stephen

Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.

If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.

The United Team

Rated 2 out of 5 stars

After just 6 months of having flooring…

After just 6 months of having flooring and carpet put in, the beading has come away, we are find gaps between the flooring and stairs where they've obviously cut the board too short, as well as our skirting board coming away from wall?!! We had to have the come back to redo our beading it was that bad initially, and now we are finding all these other issues. I wish I could upload the photos

November 4, 2022
Unprompted review
United Carpets & Beds - Cheadle Hulme logo

Reply from United Carpets & Beds - Cheadle Hulme

Good afternoon Ash,

Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.

If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.

The United Team

Rated 4 out of 5 stars

Fabulous overall experience

I had an initial issue as I didn’t realise the politics between branches. But I have to say UC were brilliant as sorting it all out and the final carpet is fitted really well. Lovely team of fitters, especially Callum at Cheadle.

September 27, 2022
Unprompted review
United Carpets & Beds - Cheadle Hulme logo

Reply from United Carpets & Beds - Cheadle Hulme

Hi Kathy,

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,
The United Team

Rated 5 out of 5 stars

We had the whole floor replaced…

We had the whole floor replaced upstairs. The advice from the sales team was excellent when they visited to measure up. The price was great and fitters tuned up on time and finished the job without hassle.

So good in fact, we had them back a few months later to re-carpet another room.

September 19, 2022
Unprompted review
United Carpets & Beds - Cheadle Hulme logo

Reply from United Carpets & Beds - Cheadle Hulme

Hi Alexander,

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,
The United Team

Rated 5 out of 5 stars

Excellent advice in store and very…

Excellent advice in store and very happy with the carpets and fitting

August 27, 2022
Unprompted review
United Carpets & Beds - Cheadle Hulme logo

Reply from United Carpets & Beds - Cheadle Hulme

Good Morning Frances,

We appreciate you sharing your experience of our company and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service.

We hope to help you again soon.

Kind regards
The United Team

Rated 5 out of 5 stars

Very friendly team in store

Very friendly team in store. Clear quotation and good install.

August 9, 2022
Unprompted review
United Carpets & Beds - Cheadle Hulme logo

Reply from United Carpets & Beds - Cheadle Hulme

Good Morning Chitra,

We appreciate you sharing your experience of our company and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service.

We hope to help you again soon.

Kind regards
The United Team

Rated 5 out of 5 stars

Elliots experience and product knowlege

Excellent assistant from Elliot and the team at Stanley green. Friendly and approachable . The carpets and Flooring purchased feel and look beautiful. Our building joiner fitted the main oak flooring and said what good quality it was and easy to fit.
Have recommended Elliot to the family and friends. Wishing you every success

August 6, 2022
Unprompted review
United Carpets & Beds - Cheadle Hulme logo

Reply from United Carpets & Beds - Cheadle Hulme

Hi

We appreciate you sharing your experience of our company and are delighted that we were able to assist you. All feedback is shared with the team who really do love seeing such positivity about our service.

We hope to help you again soon.

Kind regards
The United Team

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