I would definitely recommend this company. The whole experience made carpet selection extremely easy - a job I normally hate. From the moment we walked in the store we were made welcome by Sarah who d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great choice of carpets to suit all budgets. The shop is accessible so my mum could get around easily with her trolley. The staff are very knowledgeable about their products and really helpful. The fi... See more
Company replied
Firstly, it was a shame I had to arrange for the old carpets to be taken away by others, which was tricky, BUT Excellent service from everyone at United Carpets, and great choice of carpets. Also th... See more
Company replied
Very friendly service and keenly priced product. I loved the flexibility of them being available to make more than one visit to lay carpets in the house as the decorator finished on each floor rather... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
516 Sheffield Road, S41 8LP, Chesterfield, United Kingdom
- 01246 260513
4.9
Excellent
149 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff who saved us some…
Very helpful staff who saved us some money on the measurements. Great communication and supply of an excellent fitter who did a great job reasonably priced
April 16, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hello Sally, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Chesterfield store.
Thank you so much for the recommendation. Take care.
Great choice of carpets to suit all…
Great choice of carpets to suit all budgets. The shop is accessible so my mum could get around easily with her trolley. The staff are very knowledgeable about their products and really helpful. The fitters are friendly, polite and tidy workers. We've had all 3 bedrooms and hall completed....more to come later in the year. Thanks United Carpets
May 25, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Tracy, thank you so much for your lovely review. We’re delighted to hear you’ve had such a positive experience with us from start to finish.
We’re thrilled to hear you’ll be coming back later in the year for more. We look forward to helping you again soon.
Thanks again for choosing United Carpets!
Since my original review united carpets…
Since my original review united carpets have been out and corrected the fitters mistake.
So I now give them top marks
Thank you United Carpets .
May 15, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Elaine, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Chesterfield store.
Thank you so much for the recommendation. Take care.
Excellent company to deal with, full of advice and without pressure
I would definitely recommend this company. The whole experience made carpet selection extremely easy - a job I normally hate. From the moment we walked in the store we were made welcome by Sarah who definitely knows her job! Her advice was invaluable and without any pressure. She turned up as arranged the following morning (a Sunday) to measure and give further advice. I ordered carpets for the whole house and these arrived and were fitted promptly. Some are being stored until the decorator has been. I would also like to commend and thank the fitter who was extremely helpful and fitted the carpet really well. Thank you again and I look forward to the rest of my carpets being fitted.
May 4, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Patricia, thank you so much for your wonderful review.
We’re delighted to hear that Sarah made the whole carpet selection process easy and enjoyable for you. She’ll be thrilled to know her advice and customer care were so appreciated.
It was our pleasure to help with carpeting your home, and we’re glad everything from measuring through to fitting went smoothly.
Thank you again for choosing us and for your recommendation. We look forward to fitting the rest of your carpets once your decorating is complete.
Quick delivery and good fitting
Quick delivery and good fitting. Good choice of lino and acceptable prices. Staff in shop helpful too.
April 3, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Chesterfield store.
Thank you for the recommendation. Take care.
Maggie went the extra mile
Brilliant store. Maggie was so professional and helpful. She went above and beyond when other stores couldn't help. She thought outside the box amd turned a 6 week lead time into 4 days.
Thank you Maggie!
May 8, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi, thank you for taking the time to leave feedback.
We're so pleased that you're happy with the service that you recieved from our Chesterfield store.
Thank you again for the recommendation. Take care.
From start to finish United Carpets and…
From start to finish United Carpets and Beds on Whittington more have been amazing! They were extremely helpful in choosing my vinyl flooring and fitting was arranged a few days later. The guy who came to fit the flooring was polite and friendly, got the job done quickly and with no mess and it looks amazing! I am SO happy I went with them.
April 20, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Jenny, thank you so much for taking the time to share how our Chesterfield store did.
Its great to hear that the team were able to help you decided which vinyl was most suited to you and your home. We're so glad that you're happy with the finished results!
Thank you so much for the kind recommendation. Take care.
Fabulous staff and service always…
Fabulous staff and service always pleased to see us and look after our requests
March 2, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Karen, thank you for taking the time to leave a review.
Its a pleasure to hear that you're pleased with the service that you received from our Chesterfield store.
Thank you so much for the recommendation. Take care.
Always receive great service from…
Always receive great service from ordering to the carpet fitters.
March 5, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hello Alison, thank you for taking the time to leave a review.
We're so glad that our Chesterfield store was able to meet your expectations and provide you with a 5 star service.
We hope to assist you again soon. Take care.
Friendly staff
Called into our local United carpets Maggie was very helpful the fitter was very professional.
March 2, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Laurie, thank you for taking the time to leave a review.
We're so pleased that your happy with the service that you recieved from our Chesterfield store.
Thank you so much for the recommendation. Take care.
I went into shop knew what I wanted and…
I went into shop knew what I wanted and staff came to us showed us what they’d got n gave us time to have a look and always been happy with united carpets used them for years
March 6, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi, thank you for taking the time to leave a review.
Its great to hear that our Chesterfield store was able to meet your expectations and provide you with a 5 star service throughout.
Thank you so much for your recommendation. Take care.
The quality of the flooring and the…
The quality of the flooring and the excellent value is amazing I give a shout out to Pendo the floor fitter his quality of work is second to none his respect of the customer is outstanding also Maggie Sarah and Darren need a pat on the back for how they treat all customers
March 12, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Annie, thank you for taking the time to share how our Chesterfield store did.
We’re delighted to hear that you’re pleased with the quality of your flooring and the value you received. The team will really appreciate your feedback, as providing great service and making customers feel welcome is something they all work hard to achieve.
Thank you again for choosing us, and we hope you enjoy your new flooring for many years to come!
Excellent service throughout
Excellent service throughout. Helpful friendly staff in the shop. The fitter was amazing. Good quality carpet, and great value kitchen flooring. Very pleased with the whole transaction.
February 13, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Jean, thank you for taking the time to leave a review.
We're so pleased to hear that our Chesterfield store was able to meet your expectations and provide you with an excellent service throughout.
We're so pleased that you're happy with the qaulity of your carpet and your kitchen flooring.
We hope to assist you again in the future. Take care.
The staff in the showroom were very…
The staff in the showroom were very friendly, and didn't pressure you at all to buy.
We had seen the carpet online, and wanted to see it physically and weren't disappointed. We decided on a different carpet as we found one on offer, that the lady pointed out.
December 16, 2025
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Howard, thank you for taking the time to share our Chesterfield Store did.
We're so glad that the team could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
The products are the one I needed and…
The products are the one I needed and customer service was very good and fitter was very parfetional and friendly and did a great job, I will recommend to everyone, you have a great price and customer service. Thank you for your fantastic service
January 17, 2026
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi, thank you for taking the time to share how our Chesterfield store did.
Its great to hear that the team could meet your expectations and provide you with great customer service and the fitter was very friendly.
We hope to assist you with any future projects you may have. Take care.
Great service..
From start to finish the staff in the Chesterfield store were knowledgeable and professional the fitter called me the morning of the fitting to give me an approximate time of his arrival and he did a great job ... Highly recommend
December 14, 2025
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Brian, thank you for taking the time to leave our Chesterfield store feedback.
We're so glad that the team could provide you with a great service from start to finish that met your expectations.
We hope to assist you again in the future. Take care.
Great manager and supportive team
Great manager and supportive team, showing great product knowledge and patience.
November 3, 2025
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi John, thank you for taking the time to leave a review.
We're so pleased that our Chesterfield store could meet your expectations and provide you with a 5 star service.
Thank you again for the recommendation. Take care.
From sales to fitting the service was…
From sales to fitting the service was great.
November 13, 2025
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Carol, thank you for taking the time to leave a review.
We're so pleased to hear that you're pleased with the service that you recieved from our Chesterfield store.
Thank you again for the recommendation, take care.
We was welcomed by Sarah
We was welcomed by Sarah, I explained exactly what I was wanting she listened and gave me a good few options.
Honesty is worth its weight in gold for me, and Sarah is very honest she is thorough, kind, helpful and can have a laugh.
I will definitely be using United Carpets from now on and recommend them to everyone.
They will come out to measure your house there's no waiting I'm really happy.
Thank you so much guys.
November 23, 2025
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Tracy, thank you for your kind feedback.
We're pleased to hear that our Chesterfield store could make your experience with us a positive one from start to finish.
Thank you again for the recommendation, we look forward to assisting you again.
Good range and excellent service
The service was excellent especially from Darren who gave us good advice on which carpet would be suitable for our needs. Given time to make our selection from a wide range without pressure. Friendly and helpful, a pleasant buying experience many thanks 😊
November 11, 2025
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Lynne, thank you for taking the time to leave a review.
We're so pleased our Chesterfield store could meet your expectations and provide you with an excellent service.
Thank you for the recommendation, take care.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.