Firstly, it was a shame I had to arrange for the old carpets to be taken away by others, which was tricky, BUT Excellent service from everyone at United Carpets, and great choice of carpets. Also th... See more
Company replied
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Firstly, it was a shame I had to arrange for the old carpets to be taken away by others, which was tricky, BUT Excellent service from everyone at United Carpets, and great choice of carpets. Also th... See more
Company replied
Very friendly service and keenly priced product. I loved the flexibility of them being available to make more than one visit to lay carpets in the house as the decorator finished on each floor rather... See more
Company replied
We visited the Chesterfield store in September. Sorry I cannot remember the sales guys name. We received: a friendly service, good advice, very good quality carpet/underlay, and an excellent fitting s... See more
Company replied
I would definitely recommend this company. The whole experience made carpet selection extremely easy - a job I normally hate. From the moment we walked in the store we were made welcome by Sarah who d... See more
Company replied
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
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That's our promise

516 Sheffield Road, S41 8LP, Chesterfield, United Kingdom
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From start to finish the staff in the Chesterfield store were knowledgeable and professional the fitter called me the morning of the fitting to give me an approximate time of his arrival and he did a great job ... Highly recommend

Reply from United Carpets & Beds - Chesterfield
Great manager and supportive team, showing great product knowledge and patience.

Reply from United Carpets & Beds - Chesterfield
From sales to fitting the service was great.

Reply from United Carpets & Beds - Chesterfield
We was welcomed by Sarah, I explained exactly what I was wanting she listened and gave me a good few options.
Honesty is worth its weight in gold for me, and Sarah is very honest she is thorough, kind, helpful and can have a laugh.
I will definitely be using United Carpets from now on and recommend them to everyone.
They will come out to measure your house there's no waiting I'm really happy.
Thank you so much guys.

Reply from United Carpets & Beds - Chesterfield
The service was excellent especially from Darren who gave us good advice on which carpet would be suitable for our needs. Given time to make our selection from a wide range without pressure. Friendly and helpful, a pleasant buying experience many thanks 😊

Reply from United Carpets & Beds - Chesterfield
On time and no fuss ,great service as usual

Reply from United Carpets & Beds - Chesterfield
Very efficient and helpful. The fitting good and quick.October

Reply from United Carpets & Beds - Chesterfield
Great service, staff very helpful, fast service. Will definitely use again.

Reply from United Carpets & Beds - Chesterfield
United Carpets and Beds Chesterfield were very helpful. Their fitters made an excellent job of fitting my vinyl flooring in my bathroom.

Reply from United Carpets & Beds - Chesterfield
Happy with the service, price and products. If all is good a decent review from me is earned from level of customer service quality of the item and the price so 5* ucb

Reply from United Carpets & Beds - Chesterfield
Choices offered, pricing and advice was absolutely spot on. Felt very confident in our choice of United Carpets and types of flooring offered. Communication was great and the fitting was absolutely perfect. The fitter, explained through the process during the day what was happening, which was very much appreciated. Would definately recommend and use again.

Reply from United Carpets & Beds - Chesterfield
Firstly, it was a shame I had to arrange for the old carpets to be taken away by others, which was tricky, BUT Excellent service from everyone at United Carpets, and great choice of carpets. Also the two carpet fitters were brilliant, on time, very experienced, tidy and pleasant to have around. I would use them again. 👍

Reply from United Carpets & Beds - Chesterfield
Recently bought our lounge carpet from the Chesterfield branch. We are so happy with it and every aspect of the service. The staff are incredibly helpful and knowledgable and helped us make a decision on what we required for our particular needs/ budget. The order was quick to arrive and the store delayed our fitting for us till we were ready. The fitters came when they said, did a fantastic job and left everything tidy. We will be using them for all our new flooring now. Would highly recommend to all ⭐️

Reply from United Carpets & Beds - Chesterfield
Nice and quick in store, great help and advice provided, fitting great on one carpet but still have few “bumps” on the other, was told they will naturally disappear but still waiting

Reply from United Carpets & Beds - Chesterfield

Reply from United Carpets & Beds - Chesterfield
Fantastic customer service. Maggie was amazing even when we needed to change dates. Couldn’t be happier

Reply from United Carpets & Beds - Chesterfield
Great experience from start to finish, from the amazing help and advice we got in the sales showroom while deciding on carpet and underlay to the fitting of the carpet. Everyone extremely friendly and professional, would definitely return when needing another carpet. Fantastic service

Reply from United Carpets & Beds - Chesterfield
We were very happy with service from start to finish good service in the shop and really satisfied with the fitting the guys were very professional

Reply from United Carpets & Beds - Chesterfield
From stepping foot in store and the young lad who served us who wAs very nice and helpful to the quickness of the delivery to the two men who laid the carpet was fantastic we love the carpet and will be back x

Reply from United Carpets & Beds - Chesterfield
The staff were very helpful and friendly. Car parking is not easy for anyone with a disability.

Reply from United Carpets & Beds - Chesterfield
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