United Carpets & Beds - Chesterfield Reviews 

154
TrustScore 5 out of 5

4.9

516 Sheffield Road, S41 8LP Chesterfield, GB


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Rated 4 out of 5 stars

Firstly, it was a shame I had to arrange for the old carpets to be taken away by others, which was tricky, BUT Excellent service from everyone at United Carpets, and great choice of carpets. Also th... See more

Company replied

Rated 4 out of 5 stars

Very friendly service and keenly priced product. I loved the flexibility of them being available to make more than one visit to lay carpets in the house as the decorator finished on each floor rather... See more

Company replied

Rated 5 out of 5 stars

We visited the Chesterfield store in September. Sorry I cannot remember the sales guys name. We received: a friendly service, good advice, very good quality carpet/underlay, and an excellent fitting s... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend this company. The whole experience made carpet selection extremely easy - a job I normally hate. From the moment we walked in the store we were made welcome by Sarah who d... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • 516 Sheffield Road, S41 8LP, Chesterfield, United Kingdom

  • 01246 260513

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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1-star

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4.9

All reviews

(154)

1,932 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service..

From start to finish the staff in the Chesterfield store were knowledgeable and professional the fitter called me the morning of the fitting to give me an approximate time of his arrival and he did a great job ... Highly recommend

December 14, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Brian, thank you for taking the time to leave our Chesterfield store feedback.

We're so glad that the team could provide you with a great service from start to finish that met your expectations.

We hope to assist you again in the future. Take care.

Rated 5 out of 5 stars

Great manager and supportive team

Great manager and supportive team, showing great product knowledge and patience.

November 3, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi John, thank you for taking the time to leave a review.

We're so pleased that our Chesterfield store could meet your expectations and provide you with a 5 star service.

Thank you again for the recommendation. Take care.

Rated 5 out of 5 stars

From sales to fitting the service was…

From sales to fitting the service was great.

November 13, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Carol, thank you for taking the time to leave a review.

We're so pleased to hear that you're pleased with the service that you recieved from our Chesterfield store.

Thank you again for the recommendation, take care.

Rated 5 out of 5 stars

We was welcomed by Sarah

We was welcomed by Sarah, I explained exactly what I was wanting she listened and gave me a good few options.
Honesty is worth its weight in gold for me, and Sarah is very honest she is thorough, kind, helpful and can have a laugh.
I will definitely be using United Carpets from now on and recommend them to everyone.
They will come out to measure your house there's no waiting I'm really happy.
Thank you so much guys.

November 23, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Tracy, thank you for your kind feedback.

We're pleased to hear that our Chesterfield store could make your experience with us a positive one from start to finish.

Thank you again for the recommendation, we look forward to assisting you again.

Rated 5 out of 5 stars

Good range and excellent service

The service was excellent especially from Darren who gave us good advice on which carpet would be suitable for our needs. Given time to make our selection from a wide range without pressure. Friendly and helpful, a pleasant buying experience many thanks 😊

November 11, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Lynne, thank you for taking the time to leave a review.

We're so pleased our Chesterfield store could meet your expectations and provide you with an excellent service.

Thank you for the recommendation, take care.

Rated 5 out of 5 stars

On time and no fuss ,great service as…

On time and no fuss ,great service as usual

September 29, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Anne, thank you for taking the time to leave a review.

Its great to hear that our Chesterfield store could ensure your expectations were met and you recieved a 5 star service.

We hope to assist you again in the future, take care.

Rated 5 out of 5 stars

Very efficient and helpful

Very efficient and helpful. The fitting good and quick.October

October 16, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Linda, thank you for taking the time to leave a review.

Its great to hear that our Chesterfield store could provide you with a very efficient and helpful service.

We hope to assist you again in the future, take care.

Rated 5 out of 5 stars

Great service

Great service, staff very helpful, fast service. Will definitely use again.

September 15, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Kathryn, thank you for your kind feedback.

We're so pleased that you're happy with the service you recieved from our Chesterfield store.

We look forward to your next visit, take care.

Rated 5 out of 5 stars

United Carpets and Beds Chesterfield…

United Carpets and Beds Chesterfield were very helpful. Their fitters made an excellent job of fitting my vinyl flooring in my bathroom.

September 19, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Lorraine, thank you for sharing how our Chesterfield store did.

We're so glad he team could provide you with a excellent service that met your expectations.

Thank you again for the recommendation, take care.

Rated 5 out of 5 stars

Happy with the service

Happy with the service, price and products. If all is good a decent review from me is earned from level of customer service quality of the item and the price so 5* ucb

September 22, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hello Joe, thank you for taking the time to leave our Chesterfield store a review.

We're so pleased that you're happy with the service and product that you recieved.

We hope to assist you with any future projects, take care.

Rated 5 out of 5 stars

Choices offered

Choices offered, pricing and advice was absolutely spot on. Felt very confident in our choice of United Carpets and types of flooring offered. Communication was great and the fitting was absolutely perfect. The fitter, explained through the process during the day what was happening, which was very much appreciated. Would definately recommend and use again.

September 15, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hello Sharon, thank you for sharing your experience.

We're so happy our Chesterfield store could make your experience with us a positve one, with lots of choice and advice.

We look forward to assisting you again in the future, take care.

Rated 4 out of 5 stars

Excellent service and choice of carpets.

Firstly, it was a shame I had to arrange for the old carpets to be taken away by others, which was tricky, BUT Excellent service from everyone at United Carpets, and great choice of carpets. Also the two carpet fitters were brilliant, on time, very experienced, tidy and pleasant to have around. I would use them again. 👍

October 10, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Mr Kelly, thank you for taking the time to leave such kind feedback.

We're so pleased our Chesterfield store could provide you with an excellent service with a great range of carpets to choose from.

We look forward to your next visit with us, have a fantastic day.

Rated 5 out of 5 stars

Superb!

Recently bought our lounge carpet from the Chesterfield branch. We are so happy with it and every aspect of the service. The staff are incredibly helpful and knowledgable and helped us make a decision on what we required for our particular needs/ budget. The order was quick to arrive and the store delayed our fitting for us till we were ready. The fitters came when they said, did a fantastic job and left everything tidy. We will be using them for all our new flooring now. Would highly recommend to all ⭐️

October 2, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Beverley, thank you for taking the time to leave a review.

Its great to hear that our Chesterfield Store could meet your expectations and provide you with an incredibly helpful service.

We look forward to assisting you with your future projects, take care.

Rated 4 out of 5 stars

Nice and quick in store

Nice and quick in store, great help and advice provided, fitting great on one carpet but still have few “bumps” on the other, was told they will naturally disappear but still waiting

August 28, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Margaret, thank you for taking the time to share how our Chesterfield store did.

We're so glad the team could make your experience with us a positive one.

We hope you love your new carpets, have a great day.

Rated 5 out of 5 stars

Super service

Super service
Great products
Excellent prices

September 17, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi John, thank you for taking the time to leave a review.

We're delighted to hear that our Chesterfield Store could meet your expectations and provide you with a super service with great products and excellent prices.

We hope to assist you again in the future, have a great day.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Maggie was amazing even when we needed to change dates. Couldn’t be happier

July 25, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Andrew, thank you for taking the time to share how our Chesterfield store did.

Its great to hear that the team provided you with fantastic customer service.

We hope to assist you again in the future, take care.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, from the amazing help and advice we got in the sales showroom while deciding on carpet and underlay to the fitting of the carpet. Everyone extremely friendly and professional, would definitely return when needing another carpet. Fantastic service

August 11, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi, thank you for taking the time to share how our Chesterfield store did.

We're so glad they could provide you with a great service from start to finish, with amazing help and advice.

We look forward to assisting you with your next carpet, have a great day.

Rated 5 out of 5 stars

We were very happy with service from…

We were very happy with service from start to finish good service in the shop and really satisfied with the fitting the guys were very professional

September 11, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Yvonne, thank you for sharing how our Chesterfield store did.

We're so pleased they could meet your expectations and provide you with a 5 star service from star to finish.

We look forward to your next visit with us, take care.

Rated 5 out of 5 stars

From stepping foot in store and the…

From stepping foot in store and the young lad who served us who wAs very nice and helpful to the quickness of the delivery to the two men who laid the carpet was fantastic we love the carpet and will be back x

July 17, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hi Julie, thank you for sharing how our Chesterfield store did.

We're so pleased the team could make your experience with us a positive one.

We look forward to your next visit with us, take care.

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and friendly. Car parking is not easy for anyone with a disability.

July 25, 2025
Unprompted review
United Carpets & Beds - Chesterfield logo

Reply from United Carpets & Beds - Chesterfield

Hello Ann, thank you for taking the time to leave our Chesterfield store feedback.

Its great to hear that the team could make your experience with us a positive one.

We hope to assist you again with any projects in the future, have a great day.

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