Amazing service from beginning to end. Friendly in store, fast delivery (5 days from order) expert fitting. I do not have a single fault and am so grateful for the amazing customer service. DO NOT go... See more
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Firstly, it was a shame I had to arrange for the old carpets to be taken away by others, which was tricky, BUT Excellent service from everyone at United Carpets, and great choice of carpets. Also th... See more
Company replied
Very friendly service and keenly priced product. I loved the flexibility of them being available to make more than one visit to lay carpets in the house as the decorator finished on each floor rather... See more
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We visited the Chesterfield store in September. Sorry I cannot remember the sales guys name. We received: a friendly service, good advice, very good quality carpet/underlay, and an excellent fitting s... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
516 Sheffield Road, S41 8LP, Chesterfield, United Kingdom
- 01246 260513
4.9
Excellent
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great carpet
Great carpet. Great staff at store and fitters were pleasant, quick and efficient.
June 19, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Myles,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet and had a great in-store and fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield
Very helpful manager and staff
June 1, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Leann,
Thankyou for leaving us a 5 star review.
We are happy to heat that the team in-store was able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield
On time great job
July 8, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Jenny,
Thankyou for leaving us a 5 star review.
We are happy to hear the team delivered great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield
Great service and great fitting
May 23, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi John,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield
Sold on one thing, got a patchup job
Was originally sold on having Kitchen and outhouse fitted with the outhouse having plenty of cut left for under stairs area.
We were specifically told that there would be enough offcut (2x2m room with an order of 3x2m) to fit under the stairs section. (Theres even more offcut than this as theres also a double cupboard, but ignoring that...)
After being overcharged in the first place, then messed about with install times and waiting weeks with no contact, install day came and we now have 3 cuts patched together to fit the area.
We chased this to get some explanation only to be told that there wasn't enough spare as it used the remaining 1x2m just to line up the pattern, even if this is true, it doesn't take into consideration there's a double cupboard in the same room with more or less similar space to the under stairs.
After all this, no offer to rectify after specifically being sold on the fact there would be enough flooring to cover this other area, but offered a measly £30 off of a next order.
Reply Update:
The space under the stairs is barely half of 1x2, I’m aware the full cut wouldn’t be left that’s not what I’ve explained, nor what I was told at the point of sale.
As I also have stated, yes under the stairs was fitted, using 3 different cuts in an area not even 1m wide.
You’re trying to respond in a way that is ignoring points I’ve made and trying to focus on points like 2 weeks is a fast turnaround, my point wasn’t the time to install if you read correctly; it was that nobody made contact for weeks after paying for the order with any eta then upon chasing was told different reasons as to why, or ignoring that there is also double cupboards in that same room which take out a similar size as the under stairs.
This is just the fitters not being old what the original plan was and that I originally went in to order the length which would fit under the stairs, to be told not to as there would be enough remaining to cover it (which there would have been if the fitters were informed prior)
You’re basically saying “well we fitted under the stairs so that’s a good thing , doesn’t matter it’s in 3 seperate bits after being told it would be enough” & “Waiting weeks & weeks with no contact & no idea of what’s happening is extremely quick because it’s a special order?”
May 15, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Ash,
Thankyou for taking time to leave us a review.
I have spoken with the store who have advised that the fitters have fit your herringbone vinyl in order for the pattern to line up, during installation of your vinyl this was explained and agreed. Due to this, the fitters needed to cut the vinyl to line up in the room and therefore not exactly 1x2 was left over.
However the fitters were able to fit to the whole area including the understairs section as required.
In regards to the communication from the store you purchased the vinyl on the 28th April and was fitted within 2 weeks, as this is a special order this is an exceptionally quick turn around, however all of your comments will be passed onto management for review.
The team will be more than happy to discount your next order due to not the exact measurements being left over and if you have any further information please contact us on aftersales@unitedcarpets.net.
Kind regards
The United Team
Reply from United Carpets & Beds - Chesterfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the Maggie able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield
Fantastic service, friendly staff
Fantastic service from start to finish. They couldn't do enough for us. Fabulous people in the shop and a lovely friendly fitter too. Top service
May 9, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver great service as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield
The whole experience from buying our…
The whole experience from buying our carpet to it being fitted was great. Staff ( Sarah ) at the shop in chesterfield was very helpful and the carpet fitter ( Neil man with yellow van ) was very professional and did a great job.
No faults at all
May 13, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Emma,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Sarah able to deliver great customer service an our independent carpet fitter Neil delivering a professional service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Chesterfield
Very helpful in the store and not…
Very helpful in the store and not pressured at all.good price and the carpet fitter was excellent
March 19, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Sandra,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver great customer service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Chesterfield
Really good service
No fuss, really easy to deal with. We changed delivery date which was no problem. Would definitely use again,probably very soon.
March 14, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Tony,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver great service and accommodate any changes delivery that you needed.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield
The staff in United carpets and bed are…
The staff in United carpets and bed are so helpful friendly and nothing is to much trouble iv been using the shop for over 20 years .I would not go anywhere else the service you get from Maggie Sarah and Darren are the absolute best you have an amazing team
February 9, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Annie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have returned once again to United Carpets & Beds Chesterfield with Maggie, Sarah and Darren delivering great service, we are delighted you wouldn't go anywhere else and look forward to assisting you with your next project.
All the best,
United Carpets & Beds Chesterfield
Vinyl flooring
Great service from order to delivery kept us updated two bathrooms floors fitted with vinyl superb job by Phil 5*
February 10, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Michael,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team who was able to deliver a professional service when fitting your new bathroom vinyl.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield
Friendly staff
Friendly staff, go above and beyond. Polite carpet fitters and respectful
Thank you
February 8, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Andrea,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield.
Almost immediate fitting service and a…
Almost immediate fitting service and a job well done
December 22, 2023
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Charlie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a quick and efficient service!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield.
Great service
Great service in the store. Friendly and polite carpet fitter John.
January 29, 2024
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team at United Carpets & Beds Chesterfield with our in-store and fitting team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield
Excellent service
December 18, 2023
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Marilyn,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent service from the team at United Carpets & Beds Chesterfield.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Chesterfield
Good quality carpet, great service
Really happy with the choice of carpet, fitted well. Booked the fitting in advance so we had time to decorate beforehand. I received a call first thing in the morning to let me know what time he would arrive and arrived on time
December 15, 2023
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Caroline,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great fitting experience and received a great service by the team at United Carpets & Beds Chesterfield.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Chesterfield
Had carpets from you over the years and that was the reason we used yougood service in the shop
Very good service in the shop, assistant directed us to the carpets suitable for sister moving into sheltered accommodation - fitter arrived and as paint work wasn't completely dry he returned the next day - husband met him up there and couldn't praise him enough - polite and very good at his job
November 23, 2023
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Thank you for taking the time to leave us your feedback and for leaving us a 5 star review. We hope to see you again soon.
United Carpets and Beds
Excellent
Fabulous wooden floor very happy thank you great service thank you Darren for all your help
Purchased chesterfield branch
November 20, 2023
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Hi Damian,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you love your new wooden floor and that you received great service from Darren at United Carpets & Beds Chesterfield.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chesterfield
Very friendly
Very friendly, helpful staff ( especially Sarah). The carpet fitter was also excellent. We had slightly misjudged the size of the kitchen, but he was able to join with an offcut, but looking at it you wouldn't know.
Highly recommend, and would use again.
November 20, 2023
Unprompted review
Reply from United Carpets & Beds - Chesterfield
Thanks for taking the time to leave us such nice feedback and for shopping with United Carpets and Beds
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