Recently had all upstairs carpets fitted. What an excellent service from United Carpets and Beds in Chorley. From going into the shop and being welcomed by Emily who made the buying a very eas... See more
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See what reviewers are saying
The arrangement of the store, showing all different styles of flooring along with colours, a rainbow would blush at. The staff didn’t do much for the first few minutes, allowing us to acclimatise to t... See more
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Carpet and wood flooring made to the highest quality. Both rooms completed over 2 days. Installation of both the wood flooring and carpet (including the stairs and landing) to the highest standard. Pr... See more
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We got the carpet fitted , which was faulty, and was informed from the fitter that he was told to fit it anyway. But since we complained the carpet has been replaced. The laminate fitter was excepti... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
50 Bolton Street, PR7 3DL, Chorley, United Kingdom
- 01257 275400
4.7
Excellent
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
No thanks
Shop staff were lovely, carpet fitter not so much.
I wouldn’t buy again from the shop again if he was the one fitting it.
Left my house as messy as he looked.
February 22, 2024
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your fitting experience wasn't up to our usual high standard.
If you can send more details over to aftersales@unitedcarpets.net we can investigate this
We apologise for any inconvenience caused and we value your feedback as it helps us improve our services.
The United Team
Fantastic customer service and gave…
Fantastic customer service and gave good advice on type of flooring needed everyone including measuring and fitting very friendly
December 15, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Karen,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great in-store and fitting experience with our expert team being able to advise you.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Chorley
Reply from United Carpets & Beds - Chorley
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear you had a great in-store experience with our expert sales team.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Chorley
Awful manager
The manger has no customer service skills at all, I phoned to inform them that my stairs have cracked since having the carpet put down, he shrugged it off and said it was my fault! He was arguing with me down the phone too! Will not be using them again
October 26, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi,
I am sorry to read that you were unhappy with our service. If you can send the full details of your experience through to aftersales@unitedcarpets.net. Our team will will look into this.
The United Team
Best Carpets in chorley
Friendly staff and very helpful.
Fitters very polite and good standards of work
Would recommend for all floor coverings
November 10, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi,
Thankyou for leaving us a review. We are delighted to hear that you had a great in-store and fitting experience and that you would recommend us. We can't wait to assist you again soon.
United Carpets & Beds Chorley
Friendly and professional staff
Visited our local Chorley store to chose a new lounge carpet. Met with a friendly team of experts.
Carpet came with free fitting and a measuring service.
Expertly fitted in under an hour.
High quality carpet which has brightened up the room, extremely soft to walk on. Looking at other rooms to be done in the future.
October 9, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Jemma,
Thankyou for taking your time to leave us a review. We are delighted to hear you had a great experience with United Carpets and Beds Chorley.
We can't wait to assist you with your next project.
Thank you
United Carpets & Beds Chorley
Have bought a few carpets from UC and…
Have bought a few carpets from UC and always pleased with quality and price
October 9, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Thank you for taking the time to leave us a review and for shopping with United Carpets
Great service.
Came into the shop and was shown numerous samples and given great advice regarding our requirements. Had 2 carpets fitted and laminate in the dining room. All I can say is thank you So much for an absolutely great service. Very friendly and professional. Would recommend to all. Thank you.
October 11, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Lee,
Thanks for taking the time to leave us a review. I will pass your kind comments onto the Chorley store.
We hope to see you again soon.
The United Carpets Team
What an excellent professional carpet…
What an excellent professional carpet fitter. He fitted our carpet and underlay on the hottest day on his own. Fantastic job!!!!
September 9, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Susan,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Absolutely first class service from…
Absolutely first class service from this company, from selecting and fitting made it a great customer service experience. 👍 10/10
August 29, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Andy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Friendly service
Salesman was friendly & polite, we had a good look round, no pushy sales!, carpet was fitted within 2 days (they’d had a cancellation) , fitter was professional & friendly
June 5, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Margaret
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Lots of choice
Lots of good quality choice on offer in local store. Really helpful assistant who was honest. Quick order processing and quick delivery.
June 7, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The worst carpet fitters
The worst carpet fitters. Ruined my new home with bad workmanship. The owner at the Chorley branch is a rude and obnoxious man and refused to accept liability for the workmanship. Even now the carpet grippers have come all undone and I will officially put a complaint through.
July 10, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Sabrina
I am sorry to read that you were unhappy with our service. Our team are generally very friendly and eager to help, so I am surprised to read this. If you can send the full details of your experience through to customerservice@unitedcarpets.net. Our team will will look into this.
Thank you
Fantastic service in store
Fantastic service in store . Only thing stopping it being a 5 was the fitting service. Great lads but left a ripple/wave in carpet at top of stairs ..
April 15, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Gillian
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
Reference the ripple/wave in the carpet please contact the store if not done so already
All the best,
The United Team
Lovely carpets & first class service
Excellent advice and very happy with all the carpets and vinyl. Everything was done on time and I love my carpets. Slight issue with the beds but more from warehouse side with dirty mark on mattress and tears in headboards and a plain headboard when I ordered one with diamantés but rectified and now very happy. Overall an excellent experience and would definitely use again ⭐️⭐️⭐️⭐️⭐️
March 14, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Sharon
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service from start to Finnish
Great service from start to Finnish. They phoned and came when they said. In a few hours they had removed old floor fittings and fitted new. Taking all wasted away. Cannot fault, would recommend
March 23, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Dawn
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Brilliant from start to finish
Brilliant from start to finish, from the lads in the shop to the guy fitting it. Quick, efficient and good value for money. Great deals on!! Highly
Recommend x
January 30, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Alisha
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Excellent service and really happy with…
Excellent service and really happy with my carpet - Would highly recommend,
January 26, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Lisa
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
The quality of flooring is fantastic…
The quality of flooring is fantastic and the fitting itself was done to a very high standard. The only down fall was the fact the fitter did not wear overshoes and trailed dirt into my carpets, this was disappointing and my carpets are now filthy with ground in dirt
February 28, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Leanna
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Disappointing…
Had our stairs carpeted and hall fitted with laminate. A couple of pieces of laminate started to lift slightly almost immediately after fitting so that phoned the shop to let them know. The fitter contacted me and asked me to send him pictures which I did, this was a couple of days before Christmas and I knew he was going away for 2 or 3 weeks as he'd told me when he fitted my floor so I said it wasn't urgent before Christmas, I expected he would make arrangements to come back after his holiday. Never heard from him again and its 8.5 weeks ago now. Very disappointing service.
December 15, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Jill
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
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