Recently had all upstairs carpets fitted. What an excellent service from United Carpets and Beds in Chorley. From going into the shop and being welcomed by Emily who made the buying a very eas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The arrangement of the store, showing all different styles of flooring along with colours, a rainbow would blush at. The staff didn’t do much for the first few minutes, allowing us to acclimatise to t... See more
Company replied
Carpet and wood flooring made to the highest quality. Both rooms completed over 2 days. Installation of both the wood flooring and carpet (including the stairs and landing) to the highest standard. Pr... See more
Company replied
We got the carpet fitted , which was faulty, and was informed from the fitter that he was told to fit it anyway. But since we complained the carpet has been replaced. The laminate fitter was excepti... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
50 Bolton Street, PR7 3DL, Chorley, United Kingdom
- 01257 275400
4.7
Excellent
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service.
Very helpful, friendly, and prompt service, given that it was so close to Christmas. Good choices of cushion flooring, and price. Fitting carried out on time too.
December 15, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Pete
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Fantastic place to buy
Fantastic place to buy, sales guy great, decent price, very good quality. Fitting excellent and a fast, neat job. Would definitely use again 😊
January 16, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Angela
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Chorley branch were very good from…
Chorley branch were very good from ordering to fitting. Our hall,stairs and landing were fit very well. We will be using United Carpets again in the near future for our bedrooms. Thanks to all for a great job.
January 18, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Barrie
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Very friendly and helpful
Very friendly and helpful. Helped to choose the right carpet for where we wanted
January 10, 2023
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Helen
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
New Carpets
Bought a carpet from Chorley branch. Staff very helpful. Had a problem with carpet, defect you could only see from one direction in room. Not a problem was sorted within a week. Obviously I would have preferred to have had a trouble free experience, but I could not fault how I was dealt with which is a good recommendation.
December 1, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Marian
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Politeness and helpfulness in shop…
Politeness and helpfulness in shop without being pushy for a sale
Efficient measuring and pricing and guidance
Professional laying of flooring
Done to high standard
December 2, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Lesley
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Went to Chorley store was seen by a…
Went to Chorley store was seen by a very nice gentleman, sat for ages discussing what I specifically wanted, in that I wanted a very small gap either side of stair carpet even gave the measurements, he worked out the size I required from what I had told him I signed and left. The carpet was fitted today ( in hind sight ) I should of checked before fitting but didn’t, the carpet was fitted, it’s way way too small it looks absolutely ridiculous just awful. I went immediately back to the shop only to be seen by a not so nice gentleman ( the same one ) to be told that’s what I signed for and it’s even smaller because of pattern being centralised. Even showed him photos, he said it looks fine. £285 totally wasted. Would not recommend!!!!
November 22, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Good afternoon,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
We have nothing but praise for United…
We have nothing but praise for United Carpets, they have been fantastic throughout our moving house. Steve was so friendly measuring up.The carpets and flooring were total quality and fitted by Gary & Derek the carpet fitters, Gary was amazing coming back to relay the carpets after we had wardrobes fitted and needed them rolled back. Lewis the manager was amazing throughout nothing was too much trouble, fully co-operative, friendly, obliging and helpful through the whole process, making organisation a whole lot easier, everyone at United Carpets and beds are total professional, impressive and we would have them back any day. Well done guys.
Thank you so much
Mr and Mrs Richards
October 6, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Graham,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service
Great service, good price and very helpful staff. Would highly recommend
October 5, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Kim,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Price was right.
Price was right.
Fitting was perfect and quick and on time.
Just couldn't fault them.
October 6, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Hi Michael,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Amazing customer service thank you so…
Amazing customer service thank you so much im very happy and recommend very good job :) xx
August 8, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Good Morning Renata,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
New Laminate floor
Had a laminate floor fitted in the living room and dining room. We shopped around for best price and quality. United Carpets came out on top. Floor fitter came on time, very pleasant and explained about the do’s and dont’s of having a new floor. Fitted very quickly but workmanship was excellent. Would highly recommended.
July 21, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Good Morning Rob,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
We've used UC for over 20 years
We've used UC for over 20 years. In our old house and now in our new. Trust worthy fitters and very knowledgeable shop assistants. All worked hard to get the best deal and fit.
August 2, 2022
Unprompted review
Reply from United Carpets & Beds - Chorley
Good Morning Ann,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.