From getting help at the start on selecting a good quality carpet and underlay, to then having a free measure up and then to finish off having two amazing fitters (Rob and Lloyd) who worked solid for... See more
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In store salesman was lovely helpful and everything went fine But the carpet fitter didn't get to here between 8 & 9 as booked it was gone 9.35 before he arrived maybe the communication needs to... See more
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The staff here are amazing! We couldn't have been more clueless in what we were looking for when we needed a new bed but everyone we spoke to was so friendly and understanding and helped us find the p... See more
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We renovate (and then sell) homes locally and have been frequent customers of United Carpets for almost a decade. Every visit has been a positive experience. The quality of the carpets is... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
10 Nantwich Road, CW2 6AD, Crewe, United Kingdom
- 01270 210371
4.5
Excellent
127 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole experience was seamless
The whole experience was seamless. Really happy with our purchase.
May 11, 2026
Unprompted review
From choosing our carpets and bed /…
From choosing our carpets and bed / mattress the service has been second to none with everything
Highly recommend
May 6, 2026
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Michelle, thank you for taking the time to leave a review.
We're so pleased that our Crewe store could meet your expectations and provide you with a 5 star service throughout.
We hope to assist you again in the future. Take care!
Very good from ordering to fitting
Very good with us after a dreadful experience with Tapi Carpets. Carpet looks lovely and fitters were lovely
April 14, 2026
Unprompted review
Reply from United Carpets & Beds - Crewe
Hello Sue, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Crewe store.
Thank you so much for the recommendation. Take care.
Very pleased from start to finish
Very pleased from start to finish
From the initial visit to the store
To the customer service and quality and fitting of the carpet
Would use again and recommend
April 13, 2026
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Debbie, thank you so much for taking the time to share your experience.
Its great to hear that our Crewe team were able to meet your expectations and provide you with a 5 star service from start to finish.
We hope to assist you again in the future!
Friendly staff very helpful and got a…
Friendly staff very helpful and got a good deal
April 25, 2026
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Crewe store was able to make your experience with us a positive one.
We hope to assist you again in the future. Take care.
Average at best
Average at best.
Store well overestimated the sq meterage.
Carpet fitters broke my radiator and didn’t mention it.
Carpet fitters left three big bags of rubbish but took the overestimated left over underlay which I’d paid for.
Not really a great experience with United carpets.
March 25, 2026
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi John, thank you for your feedback.
I'm sorry that we haven't provided the level of service that both you and I would expect from my store in Crewe. Please send your contact details to me at crewe@unitedcarpets.co.uk and I will look into this.
Thanks,
Eddie
Very polite.
The carpet guys were very friendly and helpful without any pressure.
February 18, 2026
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Juanita, thank you for taking the time to leave a review.
We're so glad that our Crewe store could meet your expectations and provide you with a 5 star service with no pressure.
We hope to assist you again in the future. Take care.
The staff here are amazing
The staff here are amazing! We couldn't have been more clueless in what we were looking for when we needed a new bed but everyone we spoke to was so friendly and understanding and helped us find the perfect one for us! We got exactly what we were after for an even better price than we expected and the delivery was fast too! Have slept better than ever since it got delivered thank you so much!!!
January 8, 2026
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi, thank you for taking the time to leave such a kind review.
Its great to hear that our Crewe store could help you find the best suited bed for you and your home.
We look forward to assisting you again in the future. Take care
Great service
Good price, helpful service in the shop. Carpet fitters very efficient and polite.
Will use again.
December 18, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Neil, thank you for taking the time to leave our Crewe store feedback.
We're so pleased to hear that the team was able to make your experience with us a positive one. Its great to hear that the fitters were very efficient and polite.
We look forward to assisting you again in the future.
Easy to deal with
Easy to deal with, knowledgeable staff, wide range of products and nice people
December 12, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi John, thank you for taking the time to leave a review.
We're so pleased to hear that your happy with the service you recieved from our Crewe store.
Thank you again for the recommendation. Take care.
You should be sued for false…
You should be sued for false advertising with free fitting with every carpet. But no in the small print it’s says when you purchase underlay £12sq meter what a rip off. I good the underlay for £30 from another carpet shop. I’ll never buy a carpet from you again
December 15, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Good afternoon Steven, thank you for taking the time to leave feedback.
Our free fitting offer is free fitting with every carpet when you buy the equivalent size underlay. We have a range of different underlays at a range of price points suiting all budgets.
All of our feedback regarding our prices will be taken on board, and should you have any further information please contact customer service at customerservice@unitedcarpets.co.uk.
Kind Regards
The United Team
The flooring is fab
The flooring is fab, and it’s been fitted lovely, I did minus a star as the fitter accidentally broke our WiFi box, and it was pretty messy when we arrived home
January 6, 2026
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Bailey, thank you for taking the time to leave a review.
Its a pleasure to hear that our Crewe store could make your experience a positive one, and you're happy with the final results.
We hope to assist you again in the future. Take care.
Got what I ordered
Got what I ordered, reasonable price, timely delivery and installation and the work man was polite and professional.
December 17, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hello Helen, thank you for taking the time to leave our Crewe store feedback.
Its a pleasure to hear that the team could provide you with a quick and efficient service and the fitter was polite and professional.
We hope to assist you again in the future. Take care.
Buying the carpet was straightforward
Buying the carpet was straightforward, good choices and no hard sell. Fitting was done well and quickly on the day arranged.
December 2, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Steven, thank you for taking the time to leave feedback.
Its a pleasure to hear that our Crewe store could meet your expectations and provide you with a 5 star service.
Thank you again for the recommendation. Take care.
Exceptional service from a great team.
I had a fantastic experience with UCB. From the minute I walked through the door at UCB right up until the carpet fitter left the service has been outstanding. Thank you for providing a timely and personal service. Fitting the measuring in around my work and time constraints was very much appreciated. The swift invoicing was clear and well within budget. Finally, the carpet fitter was very cheerful and his work/ attention to detail is second to none. I now have a beautiful stair carpet which has enhanced my home- I love it!
I would not hesitate to use UCB again and make recommendations to family and friends. Well done UCB.
December 3, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Lisa, thank you for taking the time to leave a review.
We're so pleased to hear that our Crewe store could meet your expectations and provide you with an exceptional service from start to finish.
Thank you again for the recommendation, take care.
Great carpet company.
From first visit to the shop choosing carpets for different rooms, to the two days of fitting couldn't be better.
November 17, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Mr Jones, thank you for taking the time to share your experience with us.
Its a pleasure to hear that our Crewe store could provide you with a 5 star service from start to finish.
We hope that you love your new carpets, we hope to assist you again soon.
Reply from United Carpets & Beds - Crewe
Hi Mr Standring thank you for taking the time to leave us a review.
We're so glad to hear that you're pleased with the service you recieved from our Crewe store.
Thank you so much for the recommendation, take care.
Very efficient and very quick service
Very efficient and very quick service
October 30, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Paul, thank you for taking the time to leave our Crewe store a review.
Its great to hear that the team could make your experience with us a positive one that was very quick and efficient.
We hope to assist you again in the future, take care.
Purchase carpet for the dining room
Purchase carpet for the dining room. The whole process from the selection in the shop to the installation by the fitters was a pleasure.
Heading back soon for living room carpet.
October 17, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Antony, thank you for taking the time to leave a review.
Its great to hear that you're pleased with the service you recieved from our team at Crewe.
We look forward to your next visit with us, take care.
Fitters left a mess
You speed and the quality of work was good.
But your fitters left a mess. They fitted the carpet and just walked away without tidying up. What a mess they left.
September 23, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Daryl, thank you for taking the time to leave feedback.
We're pleased to hear that you had a positive experience when visiting our Crewe store. However we are sorry to hear that the independent fitters did not meet your expectations.
Please don't hesitate to contact the store or email customerservice@untiedcarpets.net if there is anything we can do to improve your experience.
Kind Regards
The United Team
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