Brilliant service throughout. The store is laid out well and staff were very helpful and friendly. My order arrived when they said it would and arranged a fitter who promptly fitted 2 rooms both to o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From getting help at the start on selecting a good quality carpet and underlay, to then having a free measure up and then to finish off having two amazing fitters (Rob and Lloyd) who worked solid for... See more
Company replied
In store salesman was lovely helpful and everything went fine But the carpet fitter didn't get to here between 8 & 9 as booked it was gone 9.35 before he arrived maybe the communication needs to... See more
Company replied
The staff here are amazing! We couldn't have been more clueless in what we were looking for when we needed a new bed but everyone we spoke to was so friendly and understanding and helped us find the p... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
10 Nantwich Road, CW2 6AD, Crewe, United Kingdom
- 01270 210371
4.6
Excellent
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from start to finish!
Fantastic service from start to finish!
October 4, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Victoria, Thank you so much for leaving us a review. Its great to hear you recieved such a fantastic service from our Crewe store. We hope to see you again in the future!
Good price and an excellent job done
Good price and an excellent job done
October 3, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi David, Thanks for leaving us a review! We're so happy to hear everything went to plan, and we was able to meet your expectations.
Great quality product and fitters were…
Great quality product and fitters were excellent and not just on time but EARLY! Would highly recommend.
October 1, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hello Dawn, we appreciate your feedback so much. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Have a fantastic afternoon.
Excellent service in the shop very…
Excellent service in the shop very helpful fitters were on time friendly and efficient did a fantastic job
September 19, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi George, we are so pleased you enjoyed your visit to United Carpets and Beds Crewe! Thank you for such positive feedback!
Great to deal with
Great to deal with, staff in the shop very helpful
September 20, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Thank you James! We hope to see you again soon, take care!
Great service
Slotted us in early one morning as we were moving in.
August 13, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Ken, we're happy to hear you had such a positive experience with our team! Thank you again for the great review!
Great experience
Really helpful staff, helped me find exactly what I wanted and recommended the right carpet for me. Was a fast process. Can't fault the carpets installers, very professional and they did a great job. Over the moon with my new carpet!
August 6, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Rosie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent customer service from the team in-store as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Fit and laid quick but after 3 months…
Fit and laid quick but after 3 months the metal fitters keeping the carpet down have started to lift up in 2 rooms already.
May 6, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Miss A Nuttall
Thankyou for leaving us a review! Have you been in contact with the Crewe store regarding this?
Kind Regards the United Team
Brilliant company!
Brilliant company!
Nothing negative to say..
All staff extremely helpful, quality carpet and fitting...
Always very happy..
Thanks
August 9, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Thanks for taking the time to leave your kind feedback!
We hope to see you again soon for your next project -
All the Team at United Carpets and Beds
Eddie was very helpful helping me…
Eddie was very helpful helping me choose a flooring and organising a suitable day for it to be fitted …. Will leave another review after it’s fitting .
Fitting was excellent !
August 13, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Chris,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Eddie able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Happy customer
From start to finish they were fantastic advised on the right carpet and underlay for each room fitters were excellent turned up on the time they said and did a good job good value for money
June 14, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Gary,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring and underlay options as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
In store salesman was lovely helpful…
In store salesman was lovely helpful and everything went fine
But the carpet fitter didn't get to here between 8 & 9 as booked it was gone 9.35 before he arrived maybe the communication needs to be verified by both parties before give false appointment times to customers in future as I'd had other things to do around the time slot given
June 17, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Hilary,
Thankyou for leaving us a review.
We are happy to hear you had a great in-store experience. In regards to your fitting experience with our indepndent fitters, all of your comments will be passed onto store management to improve our service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
A very professional job
Eddie and the team at United Carpets have been great throughout the whole process.
We have had our house fitted with new carpet and vinyl from top to bottom. Eddie came and measured up, and furnished us with a firm quote the next day.
We organised two separate days for fitting of the carpet and then vinyl, and the fitter Rob and his Co workers were with us at 8am on both days and worked tirelessly to get the job done quickly, and with as little upheaval as they could.
The whole job was done in a very professional way, and I would have no problem in recommending them to anyone.
Thank you once again for a superb job.
June 24, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Phil,
Thankyou for leaving us a 5 star review.
We are happy to hear that Eddie and the team delivered excellent service from your free measure and estimate to our independent fitters delivering a professional service.
We look forward to assisting you with your next project.
United Carpets & Beds Crewe.
Recommended …
Very nice people to deal with from Sales through to Fitters. Kept informed of process at all times.
June 24, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to provide excellent communication throughout.
We look forward to assisting you again soon.
United Carpets & Beds Crewe
Not free fitting
I bought a room size remnant which was advertised as free fitting ( but only if I bought underlay) - when it came to pay there was a fitting charge to be paid direct to a sub contractor so it wasn't free at all .
I had the explanation that the
purchase price of the carpet was reduced but this was not correct when I checked the receipt after purchase. I should have challenged this when I realised the issue.
May 13, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Anthony,
Thankyou for taking time to leave us a review.
Our free fitting service should of been explained fully at point of sale.
If you email us at aftersales@unitedcarpets.net including your invoice we will be able to investigate this further and can go through your invoice with you.
Once again, thankyou for taking time to leave us a review.
The United Team
Great service and perfect fitting
Great service in store when picking carpets & flooring and arranging fitting. Less than a week from booking to fitting.
Rob and Ash fitted my carpets and they have done an impeccable job and carpets look amazing. Arrived when they said they would, text me to let me know when it was finished and hoovered up!
Lee has fitted my laminate and herringbone and has again done this to an amazing standard and I'm so pleased with the result! Lee has communicated throughout and kept me updated.
Highly reccomend!
July 3, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Rebecca,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to book you in for fitting in less than a week!
We are also delighted to hear that you had a great fitting experience with our independent fitters, Rob, Ash and Lee delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Absolutely brilliant service from…
Absolutely brilliant service from United Carpets
Quick and professional, would highly recommend ⭐️⭐️⭐️⭐️⭐️
May 21, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Natalie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team and that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Helpful friendly service
Helpful friendly service
No pressure sales 3rd visit here whilst renovating my house
April 30, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear you that you have returned to United Carpets & Beds Crewe and received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Helpful staff came to measure the house…
Helpful staff came to measure the house at time promised and carpet fitters did an excellent job
April 16, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Kirk,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received a great measure service and that our independent carpet fitters was able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Perfect purchase
Our recent experince for purchasing a carpet was great service from start to finish. Very friendly, patient and knowledgeable staff in store. Delivered at a time to suit us. Perfectly and professionally fit by two very polite, speedy guys.
March 11, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team delivering a professional service and finding a fitting time suitable for you, as well as the fitting team able to deliver a quick and efficient service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.