Brilliant service throughout. The store is laid out well and staff were very helpful and friendly. My order arrived when they said it would and arranged a fitter who promptly fitted 2 rooms both to o... See more
Company replied
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From getting help at the start on selecting a good quality carpet and underlay, to then having a free measure up and then to finish off having two amazing fitters (Rob and Lloyd) who worked solid for... See more
Company replied
In store salesman was lovely helpful and everything went fine But the carpet fitter didn't get to here between 8 & 9 as booked it was gone 9.35 before he arrived maybe the communication needs to... See more
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The staff here are amazing! We couldn't have been more clueless in what we were looking for when we needed a new bed but everyone we spoke to was so friendly and understanding and helped us find the p... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
10 Nantwich Road, CW2 6AD, Crewe, United Kingdom
- 01270 210371
4.6
Excellent
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Nice and friendly with a good service…
Nice and friendly with a good service provided.
February 15, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Phillip,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Greeted on arrival by a happy man
Greeted on arrival by a happy man
Told him what I wanted he pointed me in the right direction as he went to price up with my measurements,.
Cheapest I found in Crewe great service would highly recommend.
March 23, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Thanks for the 5 star review and for shopping with United Carpets and Beds.
Not overly impressed
I asked for the carpet to be 5ft by 5ft to allow for dodgy measurements on my side and the guy took the measurements from the floor plan from the house sales brochure and it turned out slightly too short .
Then wanted an additional £120 extra to fit an alternative piece - ummmm no.
February 5, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Donna,
Thankyou for leaving us a review.
We are disappointed to hear that your fitting experience wasn't up to our usual high standard.
If you have any further information please contact us on aftersales@unitedcarpets.net
Once again, thankyou for leaving us a review.
The United Team
Great price
Great price
Great value
Fitters were prompt,
Polite and very good
Very happy all round
Would definitely (and have) recommend
5*****
February 7, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Kaylie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to find you a great carpet at a great price.
The team will be delighted that you would recommend us and we look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Crewe
Great in store service and friendly…
Great in store service and friendly staff. Quick to get fitted. Good price on roll end and just the right colour. It would have been useful to know that the fitters didn't clean up or take away any spare pieces beforehand. Not a problem if you have a bespoke piece! Will definitely go back.
February 6, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store experience with the team able to find you a great carpet at a great price.
All of your feedback will be passed onto store management for review to improve our service
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Friendly,Helpful and accurate
Friendly,Helpful and accurate
Did as they said what more can you ask for
February 12, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Henk,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received a great service from the team at United Carpets & Beds Crewe.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Crewe
The mannerisms of the staff were lovely and not once did they approach us while we were making our decision apart from asking if we were ok which is what I like to be left to make our own decision in
The staff were very friendly and helpful once we had made our decision I like to be left to make my decision while I'm looking once made they made it very easy to deal with my order
February 3, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Sue,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team delivered a great service in advising you with your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Great choice and fit
Lots of choice in store and plenty of time to browse without being bothered.
Lots of roll ends too.
The fitters were polite and friendly .
Had carpets from elsewhere and were not fit correctly.
This is perfect and really improves my room!
January 17, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Joanne,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to advise you on our huge range of carpets and roll ends.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Crewe
Always use United carpets&beds,always a…
Always use United carpets&beds,always a great service from start to finish.
January 3, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Andrea,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Crewe with the team able to deliver a great service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
The manager was spot on one could tell…
The manager was spot on one could tell he knew all aspects of is job , so helpful.
February 19, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Gordon,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the manager on hand to help with any questions you may have.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Damaged headboard
It took 3 attempts to get our headboard. On the 1st attempt when the bed was delivered, the headboard was broken in transit, ok it happens. Rescheduled another delivery a week later and lo and behold when the knock came on the door, the headboard was broken again. We eventually got a headboard on the 3rd attempt, a month after receiving the bed and went to the local shop to pick it up. Service was shocking, but the bed is finally complete and lovely. Oh, and no compensation for our troubles either
January 8, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi,
Thankyou for leaving us a review.
We are disappointed to hear that our delivery service was not up to our usual high standard.
However the team will be happy to hear that you love your new bed.
If you have any further information you can contact aftersales@unitedcarpets.net.
Once again, thankyou for leaving us a review.
The United Team
Excellent staff
Excellent staff, great selection of flooring & carpets, fitters were polite, clean and tidy.
The best you'll find in Crewe 💯
December 22, 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Chris,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience. All the team love to hear such positive comments about our products and services.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Great experience in store
Great experience in store, the staff were really helpful as always and the flooring is beautiful at a reasonable price!
January 26, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Michelle,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to assist you with choosing your flooring at a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Vinyl floor covering
I bought some vinyl flooring recently from United Carpets for my bathroom. The fitters were prompt, and polite a fitted the vinyl skilfully. Bathroom floor looks great. Would recommend.
January 9, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Thank you for taking the time to leave us a 5 start review and for your kind comments. - All the team at United Carpets and Beds
Did what was said on the tin
Did what was said on the tin. Good price and fitted on the date agreed. Excellent service.
December 8, 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Clive,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Crewe and that you have received great service and a great price!
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Crewe.
Great experience with United Carpets in…
Great experience with United Carpets in Crewe, we went one evening, picked out our perfect carpet, Eddie was brilliant, great customer service, we got an excellent quote and it was fitted within a week, they were professional, quick and left no mess! Highly recommend.
November 8, 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Gemma,
Thankyou for leaving us a 5 star review.
We are delighted to hear that Eddie was great in assisting you with your perfect carpet and that you had a quick and efficient fitting experience that was fitted in a week.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Reply from United Carpets & Beds - Crewe
Hi Alysha,
Thankyou for leaving us a 5 star review.
We are happy to hear you had a great experience at United Carpets & Beds Crewe and found your new flooring at a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Excellent service in the shop but
Excellent service in the shop. Quite expensive but a nice product.Difficult experience with the floor fitter, but the shop did sort it promptly once they were contacted.
October 16, 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Janet,
Thankyou for taking time to leave us a review.
We are happy to hear that you had a great in-store experience and that the team was able to solve any issues you had.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Crewe
Great company
Great company, very helpful and polite. Fitters were expected in the afternoon, but came in the morning. Rooms weren't quite ready, guys very kindly helped to move stuff out of the rooms. Very happy with service from start to end.
October 20, 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Julie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience and that that the fitters went above and beyond to get your rooms ready for fitting.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Helpful and friendly staff in store
Helpful and friendly staff in store, reasonable prices, installers were great. Really happy with the experience all around.
November 3, 2023
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Niamh,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Crewe and received excellent service from our sales team and fitters.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Crewe
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