Brilliant service throughout. The store is laid out well and staff were very helpful and friendly. My order arrived when they said it would and arranged a fitter who promptly fitted 2 rooms both to o... See more
Company replied
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From getting help at the start on selecting a good quality carpet and underlay, to then having a free measure up and then to finish off having two amazing fitters (Rob and Lloyd) who worked solid for... See more
Company replied
In store salesman was lovely helpful and everything went fine But the carpet fitter didn't get to here between 8 & 9 as booked it was gone 9.35 before he arrived maybe the communication needs to... See more
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The staff here are amazing! We couldn't have been more clueless in what we were looking for when we needed a new bed but everyone we spoke to was so friendly and understanding and helped us find the p... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
10 Nantwich Road, CW2 6AD, Crewe, United Kingdom
- 01270 210371
4.6
Excellent
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service from Eddie and his team. We have bought all our carpets from Eddie for many years, and won't go anywhere else.
May 30, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi, thank you for leaving us feedback!
We're so pleased that our Crewe store & independent fitters could make your experience with us a excellent one.
We look forward to assisting you on your next project, have a fantastic day!
Reply from United Carpets & Beds - Crewe
Hi Abby, thank you for taking the time to leave us a review!
We're so pleased that our Crewe store could provide you with such a brilliant service with excellent customer service.
We hope that we can assist you again on any future projects, take care!
Refreshing visit to a non pushy sales…
Refreshing visit to a non pushy sales guy. We will definitely be back for main bathroom flooring. Supper quick fitting slot also.
May 22, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Thank you for your kind words and you reviews of your experience with us. We hope to see you again soon - Eddie and the team.
I’m a returning customer and have…
I’m a returning customer and have always had excellent service. I would have no hesitation in recommending them.
May 20, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Carole, thank you for taking the time to leave such a kind review!
We're so pleased that our Crewe store could meet your expectations and provide you with an excellent service.
Thanks again for the recommendation, We hope to assist you on your next project, take care!
Excellent customer service and advice…
Excellent customer service and advice provided in store that helped us with our purchase.
Delivery and fitting was efficient and the carpet fitters were professional.
April 14, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi, thank you for taking the time to leave us feedback!
We're so pleased that our Crewe store could meet your expectations and provide you with an excellent service.
We hope to assist you again in the future, take care!
Happy but disappointed
Carpet was lovely and well fitted but they left a mess.
March 26, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi, thank you taking the time to leave us a review!
We're so glad to hear that you are happy with your new carpet.
Please do not hesitate to email customerserice@unitedcarpets.net, if you feel there is anything further we can do to improve your experience.
Kind Regards
The United Team
Carpets for 3 rooms before selling…
Carpets for 3 rooms before selling property. Following measuring was given quote for chosen carpet and one on sale which I was assured would look good not like a cheap carpet. Asked for carpet to be fitted pm came am. One carpet cut too short had to come back following day. Carpets do look cheap very disappointed. Impossible to get pile going same way so always leaves marks where hoovered. Should have stuck with my choice not been swayed by salesman. You get what you pay for - be warned.
March 13, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Good afternoon Jackie, thank you for taking the time to leave us a review.
We're sorry to hear that our Crewe store did not meet your expectations. We would like to hear more about your experience, please email customerservice@unitedcarpets.net and a member of our team will be in touch.
Kind Regards
The United Team
Superb service, highly recommend
Superb service,had new carpets throughout house, came out quoted on a Monday,fitted by Thursday,look and feel fantastic,hall,stairs,landing & 4 bedrooms , two lovely men did it in a day, very happy
April 16, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Claire, thank you for taking the time to leave us a review!
We're so pleased to hear that our Crewe store could meet your expectations and provide you with such a superb service.
We hope that you love your new carpets and we hope to assist you again in the future, take care!
Lovely staff, great carpets!
Great range of carpets. Really good prices.
The staff were all lovely in the shop and very helpful.
The carpet fitters were great, arrived on time and were very quick.
We love our new carpets!
March 11, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Kelsey, thank you for taking the time to leave us a review!
We're so glad that our Crewe store could meet your expectations and provide you with such a positive experience.
Its great to hear that you love your new carpets, we hope to see you again soon, take care!
Fantastic service from United Carpets…
Fantastic service from United Carpets in Crewe down to the fitter's, I’m in love with my flooring and carpets, I know it’s weird 😁
I paid extra for a better quality underlay on stairs and landing what a difference it made, my bedroom carpet now feels threadbare after coming off the landing.
Will definitely be recommending United Carpets and I’ll be back for more when I finished decorating
Thank you
March 20, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hello Carmen, thank you for taking the time to leave us such a kind review!
its great to hear that our Crewe store could provide you with a fantastic service in store and when it came to fitting.
We're glad that you love your new carpets, and we look forward to your next visit with us, take care!
Excellent and speedy service would…
Excellent and speedy service would recomend to others
January 22, 2025
Unprompted review
10/10
10/10. Carpets were fitted 4 days after we ordered them and the guy who fitted them was great as well.
December 2, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Callum, thank you for taking the time to leave us a review! We're so glad our Crewe store could meet your expectations and provide you with a positive service. We hope to see you again in the future, take care!
Very helpful
Very helpful, knowledgeable and no pressure...That means so much
December 13, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Mark, thank you for taking the time to leave us such a kind review! We're so glad our Crewe store was able to help.
Satisfied customer
Nice job. Never stopped when coming to fit carpets and were lovely lads. Nice choice of flooring and quick fitting time. Highly recommend.
December 16, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi, thank you so much for taking the time to leave us a review! We're so glad our team at Crewe could make your experience with us a positive one, we hope to see you again in the future!
Money grabbing theiving jokers
Money grabbing theiving jokers. This lot have decided it is OK to hand over parking at their shop in Crewe to an enforcement agency so even if you park outside their shop at 7.30 in the evening and are there for more than an hour you get a £100.00 parking fine. There is no option to pay for your parking even if you want to. When questioned they just wash their hands of the situation. Won't ever be buying anything from these thieves.
November 29, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Adrian,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your experience. The car park is ran by an enforcement agency to ensure the parking is for customers only.
If you have any further information please email us at customerservice@unitedcarpets.net
Kind regards
The United Team
Great service
After telephoning, an appointment to measure up was made the same day. Eddie measured up & brought samples with him as requested. A quotation was received the following morning & was very competitive. We accepted immediately & a fitting date booked. Extremely efficient, competitive & we have to say what a professional gentleman we were fortunate to deal with. Fast, efficient, competitive, professional. Highly recommended. Thank you so far.
December 3, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Joan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Eddie able to deliver great service and get you a great price. All the team will be delighted that you would recommend us.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Crewe
Store experience was spot on
Store experience was spot on. Eddie was great. Total invoice included everything we needed, delivery, fitting & underlay.
The fitters fitted in a timely manner. They were clean, tidy & efficient.
October 24, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hello, thank you so much for taking the time to leave us a review! We're so glad to hear that your experience in our Crewe store was a positive one, and that the fitters provided you with a efficient service. We hope to assist you again in the future!
Asking for a review on a bed they have not delivered
The bed i have still not received and now my little boy has to sleep on the floor! Also the new delivery date is now causing me to miss 2 hours of work which comes out of my pocket! So really cannot recommend buying for here
November 23, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Good afternoon Carl, thank you for taking the time to leave us a review! We regret to hear that the experience you recieved with our Crewe store wasnt a positive one. We're so sorry to hear that your little boy is sleeping on the floor due to the delivery date being delayed, and that your now having to take time out of work. Please email customerservice@unitedcarpets.net with your details at your earliest convenience so we can have the opportunity to try and turn this experience around for you.
Kind Regards
The United Team
Highly recomended
A local firm, good choice of carpets, friendly staff. Bought two carpets, one for bedroom and the other for Lounge. Really pleased with both of them. Great job done by the fitters. Would buy another one when we need one.
October 28, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Good afternoon Mrs Austin, thank you so much for taking the time to leave us a review! We're so happy to hear that you recieved such a great service from our Crewe team. We hope you love your new carpets.
We were greeted as soon as we entered…
We were greeted as soon as we entered the store. Fantastic customer service, very honest and made the experience a positive one. Will recommend and definitely use again.
October 25, 2024
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Lindsey, thank you so much for taking the time to leave us a review! Its great to hear you had such a positive experience with our Crewe store. We look forward to seeing you again in the future!
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