Brilliant service throughout. The store is laid out well and staff were very helpful and friendly. My order arrived when they said it would and arranged a fitter who promptly fitted 2 rooms both to o... See more
Company replied
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From getting help at the start on selecting a good quality carpet and underlay, to then having a free measure up and then to finish off having two amazing fitters (Rob and Lloyd) who worked solid for... See more
Company replied
In store salesman was lovely helpful and everything went fine But the carpet fitter didn't get to here between 8 & 9 as booked it was gone 9.35 before he arrived maybe the communication needs to... See more
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The staff here are amazing! We couldn't have been more clueless in what we were looking for when we needed a new bed but everyone we spoke to was so friendly and understanding and helped us find the p... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
10 Nantwich Road, CW2 6AD, Crewe, United Kingdom
- 01270 210371
4.6
Excellent
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from United Carpets & Beds - Crewe
Hi Mr Standring thank you for taking the time to leave us a review.
We're so glad to hear that you're pleased with the service you recieved from our Crewe store.
Thank you so much for the recommendation, take care.
Very efficient and very quick service
Very efficient and very quick service
October 30, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Paul, thank you for taking the time to leave our Crewe store a review.
Its great to hear that the team could make your experience with us a positive one that was very quick and efficient.
We hope to assist you again in the future, take care.
Purchase carpet for the dining room
Purchase carpet for the dining room. The whole process from the selection in the shop to the installation by the fitters was a pleasure.
Heading back soon for living room carpet.
October 17, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Antony, thank you for taking the time to leave a review.
Its great to hear that you're pleased with the service you recieved from our team at Crewe.
We look forward to your next visit with us, take care.
Fitters left a mess
You speed and the quality of work was good.
But your fitters left a mess. They fitted the carpet and just walked away without tidying up. What a mess they left.
September 23, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Daryl, thank you for taking the time to leave feedback.
We're pleased to hear that you had a positive experience when visiting our Crewe store. However we are sorry to hear that the independent fitters did not meet your expectations.
Please don't hesitate to contact the store or email customerservice@untiedcarpets.net if there is anything we can do to improve your experience.
Kind Regards
The United Team
Pleased with carpet
Apart from misunderstanding time of arrival, the carpet was fitted in no time at all. Really pleased.
October 8, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Janette, thank you for taking the time to leave our Crewe store a 5 star rating.
We're so pleased that the team could meet your expectations and provide you with a positve experience.
We hope to assist you again with any projects you may have in the future, take care.
Communication excellent
Communication excellent. Pleasant and friendly team. Value for money. Reliable service
September 5, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Andrew, thank you for taking the time to leave such kind feedback.
Its great to hear that our Crewe store could provide you with a reliable service with excellent communication and a friendly team.
We hope to assist you again soon, take care.
Excellent service highly recommend
Excellent service highly recommend
August 14, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Linda, thank you for taking the time to leave our Crewe store a review.
We're so pleased the team could provide you with an excellent service.
Thanks again for the recommendation, We hope to assist you again soon.
A positive experience!
Staff in store friendly and helpful. Gave good advice to help with decisions and the eventual purchase. Carpet fitters worked well too so very pleased with the end result!
Would definitely use this store again!
September 18, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Lynn, thank you for taking the time to leave a review.
We're so pleased our Crewe store could help you find the right carpet for you and your home.
We're so glad that you're happy with the end result. We look forward to your next visit with us!
Good price and friendly service
August 28, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Michael, thank you for taking the time to leave such kind feedback.
We're so pleased our Crewe store could provide you with a friendly service that met your expectations.
We hope to assist you again in the future, take care.
Gavin at the Crewe store was very…
Gavin at the Crewe store was very helpful on both my visits to store. He wasn't at all pushy and guided us with what we wanted based on our needs. The fitting was prompt and quick. We are very pleased with the carpet and the service. Thank you.
August 5, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hello Victoria, thank you for taking the time to leave such kind feedback.
We're so pleased our Crewe store could help you find the right carpet for you and your home.
We hope you love your new carpets, have a great day.
Great in shop advice and no hard sell
Great in shop advice (Crewe) and no hard sell. Fitting was carried out on the agreed date of 8th Aug, purchase made a couple of weeks earlier.Thank you!
August 8, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Brendan, thank you for sharing how our Crewe store did.
We're so pleased the team could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care.
Came into Crewe looking for stores…
Came into Crewe looking for stores because I intend to have new flooring and replace all the carpets in a house I recently moved into. Ended up with £100 parking fine for my trouble. You just lost a customer
August 26, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Good afternoon Ian, thank you for your feedback.
We would like to hear more about your experience. Please email customerservice@unitedcarpets.net with your details, so we can escalate your complaint further.
Kind Regards
The United Team
We were served by Eddie
We were served by Eddie, again. Always a pleasure. No mess or none sense. No sneaky upsell or drive up the price. Just great service recommending a carpet that was good for us.
We used their fitters. Turned up when they scheduled. Carpet fitted well. Lovely.
Overall, highly recommended. We’ll be back to United Carpets again in the future.
July 15, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Tony, thank you for taking the time to leave such kind feedback.
We're so pleased that our Crewe store could make your experience with us such a positive one that met your expectations.
We hope that you love your new carpet, thanks again for the recommendation.
Fantastic
Brilliant customer service in store, very knowledgable, quick delivery and fitting. Excellent all round
July 16, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hello Alison, thank you for taking the time to leave such kind feedback.
Its great to hear that our Crewe store could provide you with brilliant customer service with quick delivery & fitting.
Thanks again for the recommendation, we look forward assisting you with your next project.
Reply from United Carpets & Beds - Crewe
Hi Mary, thank you for sharing how our Crewe store did.
Its great to hear that they could provide you with a fantastic service.
We hope to assist you on any projects you have in the future, take care.
Great quality carpets
Great quality carpets, quick service and good customer service. Would recommend
July 14, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Sam, thank you for taking the time to leave such a kind review.
We're so pleased that our Crewe store could provide you with a quick service with great quality carpets and good customer service.
Thanks again for the recommendation, we hope to assist you again sometime in the future!
Top service all round
We renovate (and then sell) homes locally and have been frequent customers of United Carpets for almost a decade.
Every visit has been a positive experience. The quality of the carpets is consistently excellent, with a lot of good designs to choose from.
The guys who work there are chatty, knowledgeable, and always happy to help, never pushy (or ignore you) like in some other carpet stores.
Prices are good, and we've never been disappointed with a purchase.
We have bought off-the-roll, and room-size remnants of carpet and vinyl from here too.
We highly recommend this store if you are looking for quality flooring and top service.
July 5, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Nick, thank you for taking the time to leave us such kind feedback!
Its a pleasure to hear that our team at Crewe could meet all of your expectations, and provide you with an excellent service with good prices & a wide range of choice.
Thanks again for the recommendation, have a brilliant day!
Excellent Service all round.
Friendly efficient staff. Good value for money. Fast turnaround.. Good quality flooring. The fitters are excellent & the job looks great. Used the branch in Crewe several times & just ordered again. Thank you great job.
July 1, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hi Joan, thank you for taking the time to share how our Crewe store did.
Its amazing to hear that the team could ensure that your expectations were met.
We look forward to assisting you again soon. take care!
Reply from United Carpets & Beds - Crewe
Hi, thank you so much for your review!
We're so pleased that our Crewe store could meet your expectations and provide you with a fast and efficient service.
Thanks again for the recommendation, take care!
Excellent service from choosing the…
Excellent service from choosing the carpet we wanted to the quote and coming to measure up to the installation. High quality service from start to finish. Highly recommend Ed and the team at Crewe Branch
May 27, 2025
Unprompted review
Reply from United Carpets & Beds - Crewe
Hello Lee,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with the overall service provided by our team.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Crewe
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