Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped... See more
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Visited the store and purchased a carpet, set a date for fitting, we can now happily say that the fitting has been completed — and we are absolutely delighted with the result! Chris was our f... See more
Company replied
Wasn’t told we would need extra bars for coir matting carpet. According to the fitters the carpet wasn’t measured correctly, no one came out to measure to ensure our measurements were correct. Fitters... See more
Company replied
Walked in having looked online earlier and within minutes we had selected our carpet and got it booked in for fitting. Couldn’t be any easier. Thank you
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
132 Wellington Road, DY1 1UB, Dudley, United Kingdom
- 01384 259966
4.8
Excellent
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my purchase
Very happy with my purchase, price was also very competitive, fitter turned up on time and did a great job.
December 18, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Ivona, thank you for taking the time to leave us a review! We're so glad that our Dudley store could make your experience with us a positive one, we hope to assist you again in the future.
We were happy with the way our order &…
We were happy with the way our order & fitters were very quick & did a good job also
November 15, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
HI Mandy, thank you for taking the time to leave us a review, we're so glad our Dudley store could make your experience with us a positive one!
We had our carpets fitted by Chris and…
We had our carpets fitted by Chris and Darran and they did an absolutely brilliant job. They were quick, made no mess and tidied up after themselves. They were really professional, very lovely, polite and helpful fitters. I would highly recommend them.
December 12, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Gayle, thank you so much for sharing with us how our Dudley store did! Its a pleasure to hear that you're more than pleased with the service they provided. Thanks again for the recommendation, take care!
United Carpets and Bed -Dudley
Brilliant service! The team at United Carpets and Beds - Dudley did an amazing and professional job from start to finish, everyone was great to work with and really helped us find the right carpet.
We will definitely be using them again for future flooring and carpets....
December 3, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you so much for such a kind review! its a pleasure to hear that our Dudley store provided you with such a brilliant service from start to finish. We look forward to seeing you next time, have an amazing Christmas!
Excellent carpet fitters
From start to finish the process was flawless. Very easy to arrange someone to measure up, to placing the order to having carpets fitted.
Chris and Martin came to fit the carpets and were very pleasant and worked hard to get the carpets down. Definitely recommend them. We love our new carpets.
November 30, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Michelle,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Great carpet, high standard work.
Recently bought a carpet for our stairs and landing from the Dudley store. The sales guys were helpful without being pestering or pushy, left us to view carpets but were available when needed assistance.
The guys who fitted our carpet named Martin and Luke were polite and friendly from start to finnish. Couldn't fault there work, carpet fitted to a high standard.
We are very happy with our new carpet and our experience with United Carpets.
December 4, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Samantha,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new stairs and landing carpet and had a great in-store and fitting experience with the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
We purchased some carpets for our new…
We purchased some carpets for our new home and the service has been amazing! From being in store and looking at options to someone coming out and checking the measurements and finally fitting the carpet! Want to give a special shout out to Chris and Luke who fitted our carpets, friendly and efficient and did a great job, thank you!
November 29, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Laura, its fantastic to hear how our Dudley store provided you with such a positive service from your experience in store to the fitting of the carpet. Thank you for taking the time to leave us a review!
Received fantastic service and staff…
Received fantastic service and staff Daz was very helpful in envisioning what I wanted and helped me with getting the best quality carpet and underlay to work with my budget, would definitely recommend
November 5, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Mo, We're so glad to hear that you recieved a fantastic service from our Dudley store! its great that our team was able to help you find the right carpet and underlay that was just right for you and your budget. Thank you so much for sharing your experience with us.
Great customer service
Fantastic customer service from the store Darren was very helpful and pointed us in the right direction and we left with the perfect flooring for us. Fitters done an amazing job couldn’t be happier would definitely recommend
November 4, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Good afternoon Stuart, its a pleasure to hear how our Dudley store pointed you in the right direction to help you find exactly what you was looking for! We're so glad you love the final result, and hope to see you again next time!
Excellent service provided in store by…
Excellent service provided in store by Darren fitters was very professional and polite overall spot on job well done!
November 5, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Ryan, thank you so much for taking the time to leave us a 5 star review! We're so happy to hear our Dudley team was able to meet your expectations, we hope to assist you again in the future.
Staff very polite and helpful dealt…
Staff very polite and helpful dealt with by Ismail who was very knowledgeable and understanding to what we wanted for our lounge! Fitters done a fantastic job and it looks and feels amazing would definitely recommend!
November 9, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Daz, thank you so much for taking the time to leave us a review! Its great to hear our Dudley store provided you with such a fantastic experience. We hope to assist you again in the future!
Great customer service
Great customer service when I came into store from all staff, and fitters were friendly on arrival and did a fantastic job! Deffo recommend this store
November 11, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Nikita, thank you for taking the time to leave us a 5 star Trust Pilot review! Its a pleasure to hear how friendly and fantastic our Dudley team were. Have a brilliant weekend.
Experience with safe was great
Experience with safe was great, Darren was very polite, great when helping to choose which flooring would suit best, fitters did a lovely job, very happy with the result, great customer service!
November 7, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Good afternoon Sophie, its a pleasure to hear that our Dudley store provided you with such a great service, we're so glad to hear that you're happy with the finished results. Thank you so much for the recommendation!
Perfect and professional
Marvin or Malvin I believe his name was did such an excellent and professional job house looks amazing because of him strongly recommend them
November 6, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Castortroy, Its a pleasure to hear about your experience with our Dudley store! We're so glad we could assist you. Its great to hear how amazing your house looks! Thank you for the recommendation, take care!
I have visited United Carpets Dudley…
I have visited United Carpets Dudley and meet Mr. Ismail, he shows and explains about the carpets and we have confirmed buying. We just did a random check, then compared to other shops the quality and the service united is the best. Mr.Mudasir fixed the carpet very professionally and did a great job. Thanks again.
October 19, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Nivil, We're so happy we could help you with the purchase of your carpets. Its great our Dudley store made your experiences a positive one. Thank you so much for taking the time to leave us a review, we hope you love your carpets! Take care
Great service
Great service from Marvin today who worked so hard fitting in two rooms of our new home! Great quality carpet and brilliant fitting.
September 21, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi
Thanks for taking the time to leave your feedback.
Your kind comments will be passed onto the store.
Kind Regards
United Carpets and Beds Dudley
Look here first to save other journeys
I have had four orders from here over the last 3 months. Living room carpeted Dining room carpeted small bedroom carpeted and Lino in bathroom fitted. Excellent service and quality . Have to add that Ishmal (sorry if misspelt) was so very helpful in the showroom at Wellington Road giving help and guidance He also arranged fitters who were also very good. Don’t look elsewhere now I just head straight for them Job done
August 28, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Bonita,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent customer service from the team in-store as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds
Quality Service
From ordering my new carpets and underlay etc to dilvery and fitting very pleased. From the initial order over tge phone the shop assistant very helpful. The fitter was very pleasant professional and assisted in keeping my rooms tidy after fitting
August 16, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Thanks for the kind feedback about your experience.
We're glad to hear everything was tip-top and hope to see you again for your next project
Outstanding service
Had both Lino fitted and a bed delivered from these guys, staff great really friendly and efficient. The quality of the Lino is amazing. The fitters did a brilliant job, would recommend to anyone
July 10, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Chris,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring and beds and that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
The staff in store where polite helpful in every way,the fitter was excellent as well perfect we had all bedrooms and stairs done perfect
The staff in store where
July 17, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Michael,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
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