Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped... See more
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Visited the store and purchased a carpet, set a date for fitting, we can now happily say that the fitting has been completed — and we are absolutely delighted with the result! Chris was our f... See more
Company replied
Wasn’t told we would need extra bars for coir matting carpet. According to the fitters the carpet wasn’t measured correctly, no one came out to measure to ensure our measurements were correct. Fitters... See more
Company replied
Walked in having looked online earlier and within minutes we had selected our carpet and got it booked in for fitting. Couldn’t be any easier. Thank you
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
132 Wellington Road, DY1 1UB, Dudley, United Kingdom
- 01384 259966
4.8
Excellent
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Helpful and friendly staff
Helpful and friendly staff chose my lino and paid within 15 mins. Managed to get a fitting for the next day as my bathroom is only small. Fitters did a brilliant job. Would recommend and definitely use again.
August 21, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Helen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to provide excellent service and get you booked in for fitting next day.
We look forward to assisting you again soon.
United Carpets & Beds Dudley
A company you can trust
We have had carpets from United Carpets & Bed a few years ago and the quality, service, fittings and costumer care was excellent so we have used them again and recommend to others.
August 19, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Paul,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to deliver excellent customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
New carpet
New carpet. New mattresses. Good value. Great fitting. Very happy with everything. Would recommend
August 10, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Mike,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet and mattress with the team providing great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
The products were very reasonably…
The products were very reasonably priced and the fitting organised promptly. The company was reliable and did what they promised to do. There was no pressure in the selling either, which was good
July 5, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Samantha,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and get you booked in for fitting.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Excellent customer service
Excellent customer service, I have used this company before and I shall be using them again, the salesman is extremely helpful , would 100 per cent recommend
August 7, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Natalie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver excellent customer service and they will be delighted that you would recommend us.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Staff very helpful go above and beyond…
Staff very helpful go above and beyond .. carpet fitted on my hall landing stairs today .. arrived on time the carpet fitter Chris did a great job a lovely guy .. will buy all my carpets from here now ..
August 8, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you as well as out independent fitter Chris delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley.
Would recommend 5*
Had the carpet around 2 or 3 months so far no complaints or problems. The fitters did a lovely hob and it's fitted much better than previous carpet. Service in shop was good too very friendly and patient. Will be using again for other carpets
May 10, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Vicki,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet and received great service from the team in-store and our independent fitters.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Good service
Even though I wasn't spending a huge amount of money the Manager still looked after me, took time, and offered good advice. One happy customer.....I've already been back for a second purchase
June 17, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Betty,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Amazing customer service
Amazing customer service, I needed a measuring service for hall bedroom and living room carpet, the owner himself called back very quickly, measured up for me took me to the store & helped me with choosing a carpet & it's going to be fitted next day! I Have no problem recommending this store 😊
June 11, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Alison,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received amazing customer service from the team who were able to measure and advise you and get your carpet fitted the next day.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Dudley
Great service …
Helpful friendly staff with no pressure to buy.Great Quality carpet and underlay .Perfect fitting ,looks great .Thankyou
May 10, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of carpets and underlay and that you love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Brilliant in store
Brilliant in store, lovely carpet and underlay fitted quickly.
Highly recommended.
April 26, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience and love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Great Quality, Great Price
Our Son recently had a Carpet from United Carpets and he highly recommended them to us, We were not disappointed on our visit ,it was a really good experience plenty of choice at a great price and very nice helpful Staff, So i am passing on my recommendations for you
March 20, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Thanks for taking the time to leave us your feedback and for the 5 star review!
The whole experience with United Carpets & Beds Dudley was first class from start to finish.
The whole experience with United Carpets & Beds Dudley was first class from start to finish.
Ordering was easy, we meet Brad in the shop who was very knowledgeable in helping us pick out a carpet. Ismail came to our house to measure, bringing with him the samples, and we are so please he did as we changed our mind on the colour we liked when we had the samples put down on our stairs and landing. We arranged the delivery / fitting date to suit our requirements around the decoration of the bedrooms and landing that we were having decorated.
The fitting of the carpet was surprisingly quick and stress free. Chris and Rob where totally amazing on the day. They were extremely careful and considerate around our newly decorated rooms, and everything was left in the same condition as they found it after fitting the new carpets to our four Bedrooms / Hall / Stairs and Landing.
Brad and Ismail (sales) / Chris and Rob (fitters) are a real asset to United Carpets & Beds, and we just wanted to say a big thank you to you all for a great service.
March 2, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Steve,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver excellent customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
The carpet fitters was very friendly…
The carpet fitters was very friendly and efficient, excellent service from quotation to choosing and fitting.
March 19, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with the team able to advise you and deliver excellent service throughout.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Will only ever use United Carpets Dudley
We had an idea of what carpet we wanted and Brad was very helpful in the showroom and got us our carpet fitted within a week. Rob came to fit the carpet and he did a superb job (even with Frank -our dog- constantly wanting cuddles) couldn't have wished for better service from both guys A*
March 8, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Jennifer,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to assist you and get your carpet fitted within the week!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Shocking
Had carpet fitted over a year ago with fitting problems charged me treble the price of the carpet dor underlay just fetched the carpet it up as fitting was that bad underlay fitted everywhere not just on the treads of the stairs. Is it any wonder the fitting has been no good begs the question is this really the fitter not having a clue or selling more underlay which obviously gives them some kind of profit or fiddle with the money they charge for cheap underlay
August 23, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Lisa,
Thankyou for leaving us a review.
We are disappointed to hear about your fitting experience.
If you could give us an email at aftersales@unitedcarpets.net we will be able to investigate this further.
King regards
The United Team
Amazing flooring
Amazing flooring! All fitted perfectly and excellent quality! Wouldn’t go anywhere else and staff in the shop was so helpful.
Fitters were absolutely lovely, fast and tidied up after they’ve finished!
Thanks again- will defo be back for my future flooring
February 23, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Eva,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Chris came & fitted my bathroom…
Chris came & fitted my bathroom flooring & did a excellent job so professional calling before to discuss parking & a estimate of the arrival time . He was a friendly & so tidy my bathroom floor looks amazing thank you Chris I would highly recommend you
February 7, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Gemma,
Thankyou for leaving us a 5 star review.
We are happy to hear that Chris provided an excellent service when fitting your bathroom flooring as well as keeping you well informed.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Dudley
Want a carpet, only one place to go.
Great carpet choice and very helpful. Carpet fitter Chris was extremely professional and did a brilliant job of fitting our carpets. Nothing was too much trouble for him, a really nice guy. Which makes a real difference when someones working in your house. Highly recommended.
January 23, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Ian,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with Chris going above and beyond to fit your carpets.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Carpet fitting
Chris, was punctual and very personable carpet fitting excellent
January 23, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Kate,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with Chris.
All the team love to hear such great comments about our products and services.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
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