Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped... See more
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Visited the store and purchased a carpet, set a date for fitting, we can now happily say that the fitting has been completed — and we are absolutely delighted with the result! Chris was our f... See more
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Wasn’t told we would need extra bars for coir matting carpet. According to the fitters the carpet wasn’t measured correctly, no one came out to measure to ensure our measurements were correct. Fitters... See more
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Walked in having looked online earlier and within minutes we had selected our carpet and got it booked in for fitting. Couldn’t be any easier. Thank you
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
132 Wellington Road, DY1 1UB, Dudley, United Kingdom
- 01384 259966
4.8
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from United Carpets & Beds - Dudley
Hi Paul
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Bedrooms and hall carpets fitted perfectly
We have now had both of our bedrooms carpets fitted and then our hall stairs and landing carpets fitted. The staff at Dudley are very helpful and friendly they helped us decide which carpet to go for and were very accommodating as we weren't actually ready for fitting. They waited for us to contact them with dates.
When the fitters came, we had the same ones both times and found them very friendly and worked very professionally. They completed the work without damaging anything and left us tidy. Thank you for making this a very calm experience.
July 7, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Dear Craig,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Fantastic service from start to finish.
Had beautiful carpets fitted today by two very polite and hard working men and in this heat as well. Nothing was too much trouble. Thank you so much for doing an amazing job and working around the furniture and putting everything back to. Will only ever use this company for carpets.
June 16, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Alison
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Carpet Tiles fitted. Martin & Luke fitted carpet tiles in…
Carpet Tile fitters. Martin & Luke fitted carpet tiles in two rooms at church. Excellent job from them and also from Ismail at United Carpets. Thank you.
April 21, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Janet
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Really helpful there done everything…
Really helpful there done everything they could to help us and delivered the bed straight away couldn't of had a better experience with them and how helpful they was
April 20, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Nick
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Really great service today
Really great service today.
Polite & professional fitters.
Did an excellent job.
Would fully recommend.
Lounge carpet & stairs & landing - fitted new & disposed of old carpet.
Thank you.
April 12, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Laura
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Ordered bed online.very easy to decide…
Ordered bed online.very easy to decide and order exactly the size and style wanted.added headboard and 2 drawers.recieved a phone call to tell me exactly when it would be delivered and if that was convenient. 2 chaps arrived .bed well packaged.assembled it in very quick time and took away all packaging.price was very good and bed is very comfortable.will definitely recomend to friends and family
December 24, 2022
Reply from United Carpets & Beds - Dudley
Hi Wendy
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great experience!
Knowledgable salesman who was really helpful. Fitter was friendly too. Really impressed with the quality of our laminate floor and the quality of fitting. Fast service, only 2 and a half weeks between order and fitting. Would definitely recommend!
December 2, 2022
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Verity
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service
Great service, carpet fitter Chris was extremely professional and friendly and made an excellent job of fitting our stairs and landing carpet.
December 12, 2022
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Chris and Martin were friendly and…
Chris and Martin were friendly and efficient and have done an excellent job!
September 27, 2022
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Hannah,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Chris and Martin… brilliant!
Chris and Martin came and fitted my carpets today, cannot praise the pair enough. They were polite, considerate and extremely thorough with their fitting. Very happy with the outcome.
September 26, 2022
Unprompted review
Reply from United Carpets & Beds - Dudley
Good Afternoon Jaime,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Brought a bed from the guys in Dudley…
Brought a bed from the guys in Dudley they was really helpful in helping me fined what I needed and couldn’t be happier with the quality for the price had a quick 2 week turn around and it has help make the room into a home
September 6, 2022
Unprompted review
Reply from United Carpets & Beds - Dudley
Good Morning Connor,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Good service
Good service, went smoothly no hiccups and v nice carpet at a good price
August 1, 2022
Unprompted review
Reply from United Carpets & Beds - Dudley
Good Morning Alison,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
efficient and respectful
Excellent helpful service throughout the whole process.
fitters Chris and Jimmy were extremely efficient and professional, they fully respected our position of being extremely immune supressed. Kept us well informed of arrival time so we could be prepared. Would very highly recommend
July 26, 2022
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello,
We appreciate your feedback, as we’re always looking for ways to improve our business.
We hope to see you again soon!
The United Team
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