Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped... See more
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Visited the store and purchased a carpet, set a date for fitting, we can now happily say that the fitting has been completed — and we are absolutely delighted with the result! Chris was our f... See more
Company replied
Wasn’t told we would need extra bars for coir matting carpet. According to the fitters the carpet wasn’t measured correctly, no one came out to measure to ensure our measurements were correct. Fitters... See more
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Walked in having looked online earlier and within minutes we had selected our carpet and got it booked in for fitting. Couldn’t be any easier. Thank you
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
132 Wellington Road, DY1 1UB, Dudley, United Kingdom
- 01384 259966
4.8
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Carpet fitting
Chris, was punctual and very personable carpet fitting excellent
January 23, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Kate,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with Chris.
All the team love to hear such great comments about our products and services.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Chris fitted my carpet today in two of…
Chris fitted my carpet today in two of my bedrooms, landing and stairs. He was fast, efficient and friendly. He did a fabulous job and cleaned up after himself. Would definatly recommend to anyone who needs their carpets fitting. 10 out of 10 service.
January 19, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Brodie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with Chris at United Carpets & Beds Dudley and that your would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
We had our carpets fitted today by…
We had our carpets fitted today by Chris, he was very friendly, worked efficiently and the carpets look great!! We also had a good experience in store, staff were helpful and not pushy. Over all very pleased with the service provided :)
January 11, 2024
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi,
Thankyou for leaving us a 5 star review we are delighted to hear that you had a great fitting and in-store experience with the team at United Carpets & Beds Dudley.
All the team love to hear such great comments about our products and services.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Well the free mattress is the worst…
Well the free mattress is the worst mattress I’ve ever slept on. The frame is great but I would say if anyone is buying with the free mattress in mind.. DON’T!! I am having to buy a brand new mattress at the end of the month because this one feels like it’s been used before as it sinks in the middle.
December 9, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Ansuya,
Thankyou for taking time to leave us a review.
We are disappointed to hear that you don't love your new mattress. In-store we have a range of mattresses available for you to try so you can find your perfect mattress. All of our mattresses are unused, brand new and delivered in packaging.
If you have any further comment please email us at aftersales@unitedcarpets.net
Once again, thankyou for leaving us a review
The United Team
Excellent service and prices in Dudley
Excellent service and prices in Dudley
Went in with hope will be fitted before Christmas.
The team in the shop (Brad ) and fitter (Chris) was amazing from start to finish
All spot on,thanks United carpets Dudley
December 20, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi there - thanks for taking the time to leave us your feedback and for shopping with us. We'll let Brad and Chris know that you were happy with their service and your experience with us.
We hope to see you again soon.
United Carpets and Beds Dudley
United Carpets Dudley
United Carpets Dudley, excellent and friendly service from Brad and team. Gave us the best advice for carpet, laminate and vinyl for our house. Would highly recommend!
November 27, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Thank you for taking the time to leave us your feedback. Brad and the team are always happy to hear from a happy customer!
All the best - United Carpets and Beds Dudley
Excellent
Can’t rate these guys enough. Went up on the Saturday and had my carpet fitted on the Wednesday. Chris was fantastic, really friendly and did an amazing job fitting the carpet! Thank you so much guys will definitely be back
December 6, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Sharon,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a quick and efficient experience at United Carpets & Beds Dudley.
All the team love to hear such great feedback about our products and services and that Chris was able to deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Good customer service
Good customer service. Had fitted our carpet by Chris who kindly moved couple of items around to fit the carpet which was very helpful.
November 15, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Sasha,
Thankyou for leaving us a 5 star review. We are delighted Chris made your fitting experience great!
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Dudley
Rob came on time
Rob came on time, very pleasant, and helpful fitted the carpet quickly
November 13, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Tracy,
Thankyou for leaving us a 5 star review. We are glad that Rob made your fitting experience so great.
We look forward to assisting you again soon.
All the best
United Carpets & Beds Dudley
Fantastic service both at the store and…
Fantastic service both at the store and with the fitter Chris. Great communication, speed and most importantly a quality fitting. The end result was perfect!
October 9, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Andy,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Chris the fitter was amazing friendly…
Chris the fitter was amazing friendly and professional will 100% recommend and use again thanks Chris
September 26, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Claire,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Carpet and diamond underlay perfect…
Carpet and diamond underlay perfect From Dudley United Carpets. Chris the Carpet fitter was great, did a fantastic job under time restrictions. Carpets look fantastic, thank you all.
September 21, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Paul,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service and carpets
Would like to say big thank you to Brad, of united csrpets Dudley who was helpful and not pushy, when my 92 yr old mother was shopping for lounge and stair carpet. Your fitters arrived on time and did fabulous job. A special mention to Chris, the carpet fitter who did the stairs and landing, he went above when we had a problem, and had to comeback following day, without any complaint making arrangements with other customers. Mother loved her new carpets
September 15, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Fantastic service all round
From ordering my flooring to they fitting was a fantastic experience.
Lots of help from Connor in the shop who helped me choose my flooring to the two guys Chris and Martin who came to fit it yesterday on one of the hottest days, first class service all round. I would highly recommend United Carpets Dudley. Thank you.
September 8, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Pat
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Reply from United Carpets & Beds - Dudley
Hi Philip
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Staff at Dudley branch were polite and…
Staff at Dudley branch were polite and helpful.
The two carpet fitters Chris & Martin were fantastic, very hardworking, professional and very experienced. They’ve done an amazing job in fitting carpets throughout our home. Highly recommend United Carpets, Chris and Martin….cheers lads 👍👍
August 31, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Darren
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Bought some carpet from the Dudley
Bought some carpet from the Dudley. Had my own underlay which was not a problem.
Martin and Luke came to fit were absolutely brilliant, they took their time and did an amazing job. One happy customer would defo get them to come and lay again.
August 29, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very quick and effective
Needed some carpet for my new build property at short notice came and measured for free next day. Went down to the shop got a good quote and carpet was in stock and fitted the same day Bhatti the carpet fitter did a great job very friendly and professional would recommend.
August 18, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Marc
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Carpets and vinyl - Dudley
Brilliant buying experience at United Carpets Dudley. Ismail has lots of experience and made sure we had chosen the right carpets for our bedroom and vinyl for our bathroom, made the process easy. Would highly recommend!
July 22, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Simmion
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Carpet Fitter - CHRIS - United Carpets
Chris came from United Carpets to fit two of our bedrooms. He was pleasant, polite, friendly and professional even from his initial phone call to inform us of his imminent arrival. A delight to have fitting our rooms. And an absolutely fantastic, 5-star job. 11 out of 10 !!!!! HIGHLY RECOMMEND
July 15, 2023
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Farrah
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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