Would have put 4/5. Landing and stairs had been measured incorrectly by sales person, now waiting for correct sizes. We have used them for all our rooms so quite disappointed. Fitter could not apolog... See more
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Mike in store was v knowledgeable and helpful when we were picking out our carpets. Had a fantastic selection to choose from. Our installer (sorry don’t know his name but he worked alone) was very pol... See more
Company replied
Right from the start to the finish everything was spot on. Mike who measured up gave us great advice which we were not aware of, to his service in store when choosing flooring. Ended up getting a bett... See more
Company replied
We were given expert advise when choosing the carpet/underlay. The gentleman was non pushy, and even though we had the measurements he said he would come out and measure himself that way there would... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Victoria Road, ST4 2HG, Stoke-on-Trent, United Kingdom
- 01782 744222
3.9
Great
76 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would have put 4/5
Would have put 4/5. Landing and stairs had been measured incorrectly by sales person, now waiting for correct sizes. We have used them for all our rooms so quite disappointed. Fitter could not apologise enough for the error.
May 8, 2026
Unprompted review
A happy costumer
I had a carpet fitted today by jaz, he was a credit to the company , had a coffee and he got straight in to the job , the best carpet I have ever had fitted no bumps no lumps all round ,even round the skirting line it was straight too job , if I had another carpet fitted u would personally ask for Jez too job 👍
May 10, 2026
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Stephen, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Fenton store.
Thank you for the recommendation. Take care.
FREE FITTING IS A LIE !!
Fenton. Stoke-on-Trent —
Carpets are advertised and promoted as FREE FITTING,so I chose the carpet I wanted, that clearly had a ‘free fitting’ label sign attached to it, but when I came to pay for my carpet I was told I would have to either pay the carpet fitter myself, or arrange my own fitting!
Since I didn’t know any carpet fitters I let them make the arrangements.
It cost me over £200 to have my “FREE FITTING” carpets laid….!!
If you don’t want to be scammed go somewhere else, their “FREE FITTING” is a lie, and they know full well there’s NO FREE FITTING, but they still advertise it.
March 30, 2026
Unprompted review
Reply from United Carpets & Beds - Fenton
Good afternoon Mick, thank you for taking the time to leave feedback.
We’re very sorry to hear you feel disappointed with your experience and apologise for any confusion caused regarding the fitting promotion.
Our free fitting offers are only available when you buy the equivalent size underlay, which should of been clearly explained at the time of purchase. We appreciate your feedback and would welcome the opportunity to look into this further with you directly so we can better understand what happened and address your concerns. Please contact us at customerservice@unitedcarpets.co.uk and a member of our team will get back to you.
Kind Regards
The United Team
Got charged more because had it had to…
Got charged more because had it had to be ordered in is a bit of a joke and the fitter is acomplete prick
April 9, 2026
Unprompted review
Reply from United Carpets & Beds - Fenton
Dear Chris
Thank you for taking the time to leave us your feedback. I believe the store have reached out regarding your concerns.
Kind Regards
United Carpets and Beds
Thanks for the carpet fitter stephen…
Thanks for the carpet fitter stephen who came back yesterday to stretch me carpet back in place well satisfied would recommend him through united carpets and thanks to the young lady who I went in yesterday and she accted on it straight away great shop always satisfied
April 28, 2026
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi June, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Stoke Fenton store was able to provide you with a 5 star service. We're so pleased that you're happy with the finished results of your carpets.
We hope to assist you again in the future. Take care.
Great experience, 100% recommend
Mike in store was v knowledgeable and helpful when we were picking out our carpets. Had a fantastic selection to choose from. Our installer (sorry don’t know his name but he worked alone) was very polite and friendly, quick turnaround and also shared some tips on looking after the carpets. Great experience, will be using again in the near future!
April 21, 2026
Unprompted review
Reply from United Carpets & Beds - Fenton
Hello Jack, thank you so much for your kind review!
We’re delighted to hear that Mike was able to help you find the right carpet and that you were happy with the range available in store.
It’s also great to know our installer made such a positive impression. We really appreciate your support and look forward to helping you again in the near future.
Enjoy your new carpets!
Excellent customer service and carpet…
Excellent customer service and carpet is excellent
February 25, 2026
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Angela, thank you for taking the time to leave a review.
We're so pleased that you're happy with the excellent service that you recieved from our Fenton store.
Thank you again for your recommendation. Take care.
Orderd and paid for a product that was…
Orderd and paid for a product that was discontinued, took 2 weeks to be told this ,then had to look for a replacement so project put back
February 1, 2026
Unprompted review
Reply from United Carpets & Beds - Fenton
Good afternoon Ian, thank you for taking the time to leave feedback.
We're really sorry for the frustration and delay you experienced. We completely understand how disappointing it is to place an order, only to find out later that the product has been discontinued.
We appreciate your patience while you found a replacement, and we’re sorry again for the inconvenience caused. If you need any further assistance please don't hesitate to email customerservice@unitedcarpets.co.uk and a member of our team will be in touch.
Kind Regards
The United Team
Great service
Great service, ordered a bed and carpet and very pleased with both
December 8, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Lisa, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Fenton store.
Thank you again for the recommendation. Take care.
Really don't like putting bad reviews…
Really don't like putting bad reviews on.. the carpet it's self is fine but the carpet fitter went a be mad with the spray glue and got it on the walls which had be recently decorated which I can't get off..
Also asked for new grippers which weren't put down. I did ring the shop and they said to use white spirit to get the glue of but this hasn't helped sadly.
November 24, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Good afternoon Sarah, thank you for taking the time to leave feedback.
We're sorry to hear about the issues you experience during the fitting of your carpet, this is not the level of service we aim to provide. Please email customerservice@unitedcarpets.co.uk with your details and any images so we can escalate your complaint further.
Kind Regards
The United Team
Kitchen flooring
Excellent customer service who gave me the help and advice i required with no pressure
Highly recommend this store
November 8, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Sharon, thank you for sharing your experience with us.
Its a pleasure to hear that our Fenton store could meet your expectations and provide you with an excellent service.
We hope to assist you again in the future, have a great day.
The customer service was great but we…
The customer service was great but we haven't had the Carpet fitted yet so we can't comment on that .
October 17, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Good afternoon Steve, thank you for taking the time to leave our Fenton store such positive feedback.
Its great to hear that you recieved such a great service when in store.
We hope you love the carpet once you've had it fitted. Have a fantastic afternoon.
The items were delivered on time and in…
The items were delivered on time and in good order 👍
August 15, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Alan, thank you for taking the time to leave a review.
We're so pleased our Fenton store could meet your expectations and provide you with a 5 star service.
We hope to assist you with any projects in the future, take care.
Highly recommend!
Great shop! Good choice of carpets. staff really friendly and helpful advising on what type of carpet goes where best. Had our first room fitted this morning and really really pleased with the outcome. Fantastic value for money. Booked to have the rest of downstairs fitted. Won’t go anywhere else now! Highly recommend!!
August 28, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Mrs Jackson, thank you for leaving a review.
We're so pleased our Fenton store could help you find the right carpet for you and your home.
Its great to hear that you're happy with the final result, we look forward to your next visit with us!
Excellent service and carpets and…
Excellent service and carpets and kitchen lino
July 11, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Mr Clarke, thank you so much for leaving our Fenton store a review.
We're so pleased they could provide you with an excellent service that met your expectations.
We hope to assist you again in the future, take care.
Avoid this company at all costs
Avoid this company at all costs. Very rude. Came in and because we was moving the dryer he started swearing and being aggressive. Saying he hasn't got time for this shit. And left. It would of took him longer to get the rolls of lino out of the van than it would of took for me move dryer. Tried to complain to the company but said we can't as they are only storage. Ridiculous. So after waiting 2 months for flooring to be fitted we got to wait another week and half. Disgusting company with Disgusting rude workers....
I have just gone to go outside and the worker has slammed my door that hard it's come out the frame. So now my house isn't secure. I've got a scared and upset autistic child here who is asking why the bad man was swearing and shouting and why has he slammed the door like that. She now scared people are coming to break into the house. There's a 2 inch gap all around my door frame now. And door won't shut or lock properly
July 30, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Good afternoon Gemma, thank you for taking the time to leave feedback.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and a member of our team will look into this for you.
Kind Regards
The United Team
Very good experience
Very good experience, seller Dave was good. Carpet fitter was lovely but was very friendly and talkative. He did a good job but took ages 😂. Honestly though a good all round service. Thank you.
June 24, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi, thank you for taking the time to leave such a kind review!
Its great to hear that our Fenton store and independent fitter could provide you with a good all round service.
We hope to assist you again in the future, take care.
A great experience
Went to United Carpets when I was looking to replace my living room carpet. The help and advise that I was given by Jonathan was very good and I felt no pressure.
Carpet and underlay selected, paid for and fitting date arranged. I feel I must mention the fitter that was sent to my house. Jez was very friendly and did a wonderful job.
July 10, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Richard, thank you for taking the time to leave us a review.
Its great to hear that our Fenton store could help you find the right carpet for you and your home.
We hope to assist you again soon. take care.
Highly recommended to get
Highly recommended to get, professional , good quality, fantastic job and great customer service so happy ❤️ thanks guys
May 9, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Sophie, thank you for taking the time to leave us a review!
we're so happy that our Stoke Fenton store could make your experience with us a positive one.
Thanks again for the recommendation, we hope to see you again soon.
It was brilliant carpet at an…
It was brilliant carpet at an affordable price for me anyway, the customer service especially Mike did a wonderful job of making sure the carpet was right and that the measurements were right hence the home visit, the only slight negative point was that when the fitter came out he did not ring when he arrived he just looked through the window and thought I wasn’t in when I was in the back yard and didn’t hear him knock.
May 6, 2025
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Phil, thank you for taking the time to share how our Fenton store & independent fitters did!
Its great to hear that they could help you find the right carpet for you and your home at an affordable price.
We we get the opportunity to assist you again in the future, take care!
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