great experience. As we were shopping with a vunerable adult, we felt listened to and respected by all the staff who helped us through the buying process. David, Mike and Courtney in particular we... See more
Company replied
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See what reviewers are saying
Very happy with how we were greeted, very helpful and lovely staff, especially Dave who sorted out the right carpet for the room we want it for, good price and good advice given. Would certainly be... See more
Company replied
Would have put 4/5. Landing and stairs had been measured incorrectly by sales person, now waiting for correct sizes. We have used them for all our rooms so quite disappointed. Fitter could not apolog... See more
Company replied
Very friendly service, Jav helped my granddaughter choice the right size of carpet as was not sure of the what was best for the room, he put her at ease. The price was great.
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Victoria Road, ST4 2HG, Stoke-on-Trent, United Kingdom
- 01782 744222
4.3
Excellent
89 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good carpets very poor service
Bought four carpets from Fenton early September to be fitted at two separate times, but within 3 weeks. Very poor communication (or none) from the sales staff, had to chase with phone calls not returned.. then the stair carpets arrived at the store but had been cut to the wrong size so more delay, then fitted by glue to the open stairs but within 2 days they were loose and hanging off I go a staple gun and did the job myself. Overall, carpets were good value for money but the dreadful non communication, resulting in a delay of 7 weeks, and poor fitting means I won’t use this store again.
October 30, 2022
Unprompted review
Reply from United Carpets & Beds - Fenton
Good Richard
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Oh the irony!
Oh the irony of receiving a text asking for feedback on service when I’m currently waiting for a phone call back from the store to store their mistake!
We visited the store a couple of times, once to chose what we wanted prior to our conservatory being done and then back to sort it once we had the proper measurements. We chose a carpet and a wood floor for the 2 rooms and the service was great! The lady who served us was really helpful taking the time to explain the different woods and types of floor to us and helping us chose the right one for us.
The carpet was fitted really quickly however unfortunately this is where the positive experience ends. We should have had the wood flooring fitted on Wednesday 28th September. The lady in store rang the evening before to say the fitter wasn’t well so couldn’t come but would come next Thursday (6th October) I clarified the day and date with her and trusted them to do the rest.
Roll on today and by 11 no contact and no fitter arrived. I didn’t ring first thing as I was unsure if they would book more than one fitting in a day or if they needed to nip to the store to collect the flooring before coming here so I gave them a bit of time. However by 11.30 my husband rang the store to check what was happening. When he called he was told we weren’t even in the books for today and someone would give me a call back! I rang back an hour later to be told “we are trying to get hold of the fitter, we know as much as you do” - not helpful at all! Now nearly 2 and a half hours later we are no further forward and I have no idea when my floor which has been paid for is even arriving!
October 6, 2022
Unprompted review
Reply from United Carpets & Beds - Fenton
Good Afternoon
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Excellent service
Fitter arrived promptly and fitted 2 bedrooms, hall stairs & landing, large living room, in no time at all. Excellent work and experience. Price was reasonable too. Would recommend.
August 23, 2022
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Mark,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Extremely pleasant and very helpful
Extremely pleasant and very helpful. Provided us with a beautiful carpet, fitted by very polite and competent fitters. Would highly recommend
July 26, 2022
Unprompted review
Reply from United Carpets & Beds - Fenton
Thanks very much for taking the time to leave your great review! It’s always a pleasure to hear from our customers after they've purchased and have received great service not only in store but also from our fitting partners. We hope to see you again very soon! – The United Team
Thorough & helpful when ordering the…
Thorough & helpful when ordering the carpet, and explaining the details.very friendly and approachable.
When it came to be fitted at the address very punctual, and he worked quick & well.
Will definitely go there again
July 23, 2022
Unprompted review
Reply from United Carpets & Beds - Fenton
Thanks very much for taking the time to leave your great review! It’s always a pleasure to hear from our customers after they've purchased and have received great service not only in store but also from our fitting partners. We hope to see you again very soon! – The United Team
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