Came into the shop a few days ago looking for a hall, stairs and landing carpet . A very pleasant assistant named jav helped us by booking us in for a fitting , then we came back in the shop to pick w... See more
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Mike in store was v knowledgeable and helpful when we were picking out our carpets. Had a fantastic selection to choose from. Our installer (sorry don’t know his name but he worked alone) was very pol... See more
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great experience. As we were shopping with a vunerable adult, we felt listened to and respected by all the staff who helped us through the buying process. David, Mike and Courtney in particular we... See more
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Bought four carpets from Fenton early September to be fitted at two separate times, but within 3 weeks. Very poor communication (or none) from the sales staff, had to chase with phone calls not return... See more
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Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Victoria Road, ST4 2HG, Stoke-on-Trent, United Kingdom
- 01782 744222
4.4
Excellent
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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You resolved my problem
You resolved my problem. I now love my flooring and the guy who laid the floor was professional (Lewis 5*)
June 18, 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Melanie,
Thankyou for leaving us a review.
We are happy to hear that you love your new flooring and that our independent fitter, Lewis, was able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Fenton
Amazing start to finish!
Terri was fantastic and helped us so much with getting our new build sorted! From helping us to pick, and sorting the measuring out. Carpet fitters were amazing too, saving us from disaster by pointing out a rather large snag the day before fitting. Overall brilliant service, fantastic prices and incredibly helpful and experienced staff - thank you so much!
June 1, 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Maddy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the Terri able to deliver a professional service from choosing your carpet to using our free measure and estimate service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke Fenton
Not put it down right and they never…
Not put it down right and they never sealed it
June 14, 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Leslie,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your fitting experience.
If you email us at aftersales@unitedcarpets.net we will be able to investigate this further.
Once again, thankyou for taking time to leave us a review.
The United Team
Tried and tested
I have used these numerous times and they always offer great prices and great quality.
The fitting is great at a great price as well
June 3, 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Mick,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and get you a great quality product at a great price as well as our fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke Fenton
Highly recommend
Great choice. Great service. Great value. Really helpful staff. Fitted beautifully and swiftly. Have used this company for years. Highly recommend.
May 20, 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring and that our independent fitters were able to deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke Fenton
Great service
Great service. Bed and mattress order. Delivered wrong mattress to go with the bed, but immediately replaced it with correct one. So comfortable.
May 1, 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Ian,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had received great service and love your new bed and mattress.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Fenton
Very helpful qnd no hassle and loveee…
Very helpful qnd no hassle and loveee my carpet..
March 23, 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Michelle,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience and love your new carpet!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Fenton
The worst customer service I have ever…
The worst customer service I have ever experienced. Lounge measured incorrectly so left with a strip down the side of the room which had a huge gap down the middle and was not even the same colour. Every room we had done the carpet was rippled and not fitted correctly. Had to wait two months for it to be refitted which completely took the shine off the new house we had just moved into. I Was told the vinyl I had ordered would be fitted free of charge. The fitter who turned up said he knew nothing about it and couldn't fit it on that day and we would have to pay for this. He even said he didn't know about the complete job until the day before even though it had been booked in for two months! I was told he would be back on Monday to fit it. Lunch time I get a call saying he can't come now as a member of staff have rang in sick. Safe to say I was not impressed and none of the staff seem bothered at all. When the vinyl was fitted we noticed something sharp had been left underneath and was coming through straight away. Gave up even bothering to contact the shop again so my dad had to take the vinyl back up and refit. So something that was being done as a "goodwill gesture" ended up being more trouble than it was worth and my dad ended up doing it anyway. The skirting boards had also been left damaged. And talk about waste carpet. I have never seen so much waste in all my life which we had to dispose of!
December 13, 2023
Unprompted review
Reply from United Carpets & Beds - Fenton
Thanks for taking the time to leave us your feedback. I am sorry that your experience did not meet our usual high standards.
We work hard to deliver excellent customer service and it is disappointing to hear that we did not achieve that on this occasion.
I have fed all of your comments back to the team to see what we could have done better but if you have any further feedback please do not hesitate to email them through to aftersales@unitedcarpets.net.
Thanks again for taking the time to leave us your feedback.
Great service and friendly staff
January 13, 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Thanks for the 5 star review and for shopping with United Carpets and Beds.
We look forward to seeing you again soon.
Terri was wonderful
Terri was wonderful but I think keeping in touch could be better and please make sure the person calling the customer states where they are calling from (which company)
February 26, 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Lynn,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience and all of your comments will be passed onto store management for review to improve our service.
Kind regards
The United Team
Helpful in shop but not pushy
Helpful in shop but not pushy. The installation day went seamlessly. The bed is super comfortable.
February 5, 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Suzanne,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and delivery experience and that you love your new bed.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Stoke Fenton
Absolutely fantastic and marvellous
Absolutely fantastic and marvellous, I cannot thank united Carpets and beds in Fenton enough!!!!!
January 22, 2024
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Stoke Fenton with the team able to deliver a great service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke Fenton
Will definitely be using again
We were given expert advise when choosing the carpet/underlay. The gentleman was non pushy, and even though we had the measurements he said he would come out and measure himself that way there would be no errors.
The fitters were efficient and tidy and gave great advise on the upkeep
December 19, 2023
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Peter,
Thankyou for leaving a 5 star review.
We are delighted to hear you had a great in-store and fitting experience and used our free measurement service to make sure your flooring was fitted perfectly. Our fitters gave a professional service and was able to advise on the upkeep of your new flooring.
We look forward to assisting you again.
All the best,
United Carpets & Beds Stoke Fenton
Distressed!…You need to read this
I Chose United carpets for a full house carpet refit because they had the exact carpet within budget I wanted. Dealt with two advisers who gave an initial cost from my measurements £1805 worse case scenario. Then when they came out and remeasured this increased the price but we still agreed. (However, we have a min of 15m2 in off cuts in our spare room now as they leave it for you to dispose of ) ?? Date and time for fitting was arranged and fitter arrived on time . The house was unfurnished there were just a few decorating items in one room so the fitter could start immediately . Everything was going fine until my partner who was working away rang me to ask the fitter for his payment details to send him the £415 he was charging ……
I went to him and asked for his bank details and got the most unexpected response that really unnerved me to say the least !!
He threw his work tools out of his hand, down my stairs changed his demeanour and then shouted at me aggressively in my own home because he said it was previously arranged I would pay cash only ????? … And he wasn’t giving any bank details to me …and told me to go to a cash machine …I got extremely distressed and scared by this change of behaviour. I told him not to shout at me in my own home and I was on a call to my partner who heard everything. I went to my car for safety and called United carpets. They still wanted cash and only cash I explained I work in a bank and transfer is safer for both parties anyway, and is good as cash because I was paying half way through the job so his money would be there immediately !!! She was really rude to me even though I was crying by this point, she was totally ignoring the fact he had been abusive to me for just asking if I could pay him and wasnt concerned about my wellbeing she had the same attitude and condoned the aggressive nature because I asked to transfer not give cash ??? I did eventually get a call back from this advisor after she had contacted my partner who explained it was bank transfer today or cash when he returned home from work the following day. She then explained the fitter had no bank details to give me in the first place ?? and he was under stress but they could give me a strangers bank details to pay his fitting fee into on his behalf.? So I took these off the United Carpets saleswoman and paid the invoice into this ..Moral of the story I would never ever want anyone to feel the way I did that day in their own home ..not because I refused to pay fitting but because I didn’t have CASH ! There is and never will be any excuse for being abused in your own home
UNITED CARPETS WAITING FOR YOUR RESPONSE
November 9, 2023
Unprompted review
Reply from United Carpets & Beds - Fenton
Dear Maria
Thank you for taking the time to leave us your review. I am sorry to hear that you were unhappy with your experience and upon speaking with the store I would like to respond to some of the issues you raised.
With regards to the change in price; the initial change in price was due to the difference in the room measurements provided when you got your quote in store and the measurements our team took when they came to measure your home. (There are often some discrepancies between supplied measurements and actual room sizes, which is why we are aways keen to double check the measurements.) However, the new price of your flooring was then subsequently discounted by around £500. With regards to the offcuts you mentioned, carpets are manufactured in set lengths (usually 4m wide) and offcuts are a normal part of having carpets fitted, particularly with the size of the job in your home with around 85㎡ of carpets laid.
When you were in store the need for a cash payment to the fitter was discussed at point of purchase and again when your fitting was booked, it was also confirmed on the phone for a third time when your appointment was confirmed.
The request for a cash payment was explained to you as the fitter had some issues with fraudulent activity on their account. However, when it became apparent you were unable to do this the store manager spoke on the phone with yourself directly, your husband and the fitter and liaised with all of you to facilitate the payment to a different account (a family member of the fitter) I am sure you can appreciate that the payment does have to be made and verified on the day of fitting, so could not be made the following day.
With regards to the store managers handling of your complaint. She did confirm that although you were distressed when you called, she did stay on the phone with you for an extended period of time (around 2 hours in total), offered to remove the fitter from your home (once he had collected his tools), find an alternative fitter to complete the work or come to your home to supervise the completion of the job to ensure that you were comfortable with the work and the completion of the fitting. All of which you assured her was not necessary and that you wanted the original fitter to continue the work. Once the work was completed the store manager did also confirm that you were OK and happy with the finished product.
Again, I am sorry that you were unhappy with your experience with us. Our team work hard to ensure that all our customers receive excellent service and it is disappointing to see that, despite their extensive efforts to resolve this, you were unhappy with your overall experience.
Thank you for taking the time to leave us your feedback.
United Carpets and Beds
Choosing the carpet itself was very…
Choosing the carpet itself was very straightforward, the salesman was friendly and approchable. When it came for the carpet to be fitted, well, we can't praise the fitter highly enough! Very thorough, a really good, professional service.
December 8, 2023
Unprompted review
Reply from United Carpets & Beds - Fenton
Thank you for taking the time to leave us your feedback and for shopping with United carpets and Beds.
The filter wosint that good he as made…
The filter wosint that good he as made a cupall of mistake
November 13, 2023
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi there - thanks for taking the time to leave us your feedback. I have checked with the store and they have not had any queries regarding your fitting but if you would like us to take a look at it please send full details and any images through to aftersales@unitedcarpets.net and we will be happy to investigate this for you.
The United Carpets Team
Very friendly & helpful staff
Very friendly & helpful staff; professional service.
October 30, 2023
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Joan,
Thankyou for leaving us a 5 star review.
All the team love to hear such positive feedback about our service.
We look forward to assisting you again soon.
United Carpets & Beds Stoke Fenton
Supply problems
I am currently waiting for my 3rd fitting date. As each approaches I get a call to say that there is a problem at the supplier end. This may well be the case, but doesn't help me with a bathroom that has been stripped back and ply-lined ready and is currently not a pleasant room to use.
April 22, 2023
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Martin
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Would recommend…
Great service from the beginning to the end product. Carpet looks great, very pleased.
April 20, 2023
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Wendy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
A stressful week...
The salesman was extremely good and helped us to choose laminate flooring.
Unfortunately, I was told that the fitter couldn't make Monday but would be able to do Tuesday. No show on the Tuesday, Wednesday or Thursday, as there were no fitters available. Eventually, a fitter arrived on the Friday.
It was my annual leave and I couldn't go anywhere but wait.
It was a stressful week that I wouldn't want to go through again.
April 10, 2023
Unprompted review
Reply from United Carpets & Beds - Fenton
Hi Debra
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
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