United Carpets & Beds - Fenton Reviews 

Very helpful qnd no hassle and loveee my carpet..

The worst customer service I have ever experienced. Lounge measured incorrectly so left with a strip down the side of the room which had a huge gap down the middle and was not even the same colour. Every room we had done the carpet was rippled and not fitted correctly. Had to wait two months for it to be refitted which completely took the shine off the new house we had just moved into. I Was told the vinyl I had ordered would be fitted free of charge. The fitter who turned up said he knew nothing about it and couldn't fit it on that day and we would have to pay for this. He even said he didn't know about the complete job until the day before even though it had been booked in for two months! I was told he would be back on Monday to fit it. Lunch time I get a call saying he can't come now as a member of staff have rang in sick. Safe to say I was not impressed and none of the staff seem bothered at all. When the vinyl was fitted we noticed something sharp had been left underneath and was coming through straight away. Gave up even bothering to contact the shop again so my dad had to take the vinyl back up and refit. So something that was being done as a "goodwill gesture" ended up being more trouble than it was worth and my dad ended up doing it anyway. The skirting boards had also been left damaged. And talk about waste carpet. I have never seen so much waste in all my life which we had to dispose of!

Terri was wonderful but I think keeping in touch could be better and please make sure the person calling the customer states where they are calling from (which company)

Helpful in shop but not pushy. The installation day went seamlessly. The bed is super comfortable.

Absolutely fantastic and marvellous, I cannot thank united Carpets and beds in Fenton enough!!!!!

We were given expert advise when choosing the carpet/underlay. The gentleman was non pushy, and even though we had the measurements he said he would come out and measure himself that way there would be no errors.
The fitters were efficient and tidy and gave great advise on the upkeep

I Chose United carpets for a full house carpet refit because they had the exact carpet within budget I wanted. Dealt with two advisers who gave an initial cost from my measurements £1805 worse case scenario. Then when they came out and remeasured this increased the price but we still agreed. (However, we have a min of 15m2 in off cuts in our spare room now as they leave it for you to dispose of ) ?? Date and time for fitting was arranged and fitter arrived on time . The house was unfurnished there were just a few decorating items in one room so the fitter could start immediately . Everything was going fine until my partner who was working away rang me to ask the fitter for his payment details to send him the £415 he was charging ……
I went to him and asked for his bank details and got the most unexpected response that really unnerved me to say the least !!
He threw his work tools out of his hand, down my stairs changed his demeanour and then shouted at me aggressively in my own home because he said it was previously arranged I would pay cash only ????? … And he wasn’t giving any bank details to me …and told me to go to a cash machine …I got extremely distressed and scared by this change of behaviour. I told him not to shout at me in my own home and I was on a call to my partner who heard everything. I went to my car for safety and called United carpets. They still wanted cash and only cash I explained I work in a bank and transfer is safer for both parties anyway, and is good as cash because I was paying half way through the job so his money would be there immediately !!! She was really rude to me even though I was crying by this point, she was totally ignoring the fact he had been abusive to me for just asking if I could pay him and wasnt concerned about my wellbeing she had the same attitude and condoned the aggressive nature because I asked to transfer not give cash ??? I did eventually get a call back from this advisor after she had contacted my partner who explained it was bank transfer today or cash when he returned home from work the following day. She then explained the fitter had no bank details to give me in the first place ?? and he was under stress but they could give me a strangers bank details to pay his fitting fee into on his behalf.? So I took these off the United Carpets saleswoman and paid the invoice into this ..Moral of the story I would never ever want anyone to feel the way I did that day in their own home ..not because I refused to pay fitting but because I didn’t have CASH ! There is and never will be any excuse for being abused in your own home
UNITED CARPETS WAITING FOR YOUR RESPONSE

Choosing the carpet itself was very straightforward, the salesman was friendly and approchable. When it came for the carpet to be fitted, well, we can't praise the fitter highly enough! Very thorough, a really good, professional service.

The filter wosint that good he as made a cupall of mistake

Very friendly & helpful staff; professional service.

I am currently waiting for my 3rd fitting date. As each approaches I get a call to say that there is a problem at the supplier end. This may well be the case, but doesn't help me with a bathroom that has been stripped back and ply-lined ready and is currently not a pleasant room to use.

Great service from the beginning to the end product. Carpet looks great, very pleased.

The salesman was extremely good and helped us to choose laminate flooring.
Unfortunately, I was told that the fitter couldn't make Monday but would be able to do Tuesday. No show on the Tuesday, Wednesday or Thursday, as there were no fitters available. Eventually, a fitter arrived on the Friday.
It was my annual leave and I couldn't go anywhere but wait.
It was a stressful week that I wouldn't want to go through again.

Bit of a delay with fitting due to the weather but 2 days late fitters attended and did a superb job and so far very pleased with the carpet we chose for our living room. We have used united carpets on many occasions before and always a top job and great staff.

Warehouse plenty choice , sales and fitting 'great'. Going back again soon.

Been using this company for 20 years for all my houses - rental and my own home.
Great quality at reasonable prices, lovely range of carpets and laminate. Staff are great, always friendly, do what they say they will do.
Thank you to the Fenton Branch 👍

Ordered a stairs carpet from this store after speaking to the sales man ,
1/ A mid range carpet 10 year guarantee ??
2/ Free underlay
3/ Free fitting
As we are in our mid 70s we decided to place an order as we thought this was with in our budget .
1/ The carpet was what we ordered .
2/ The underlay put down was 7mm not the 10mm I was led to believe when discussed when ordering which is not fit for purpose cheap rubbish .
3/ Free fitting , I paid the carpet fitter £78.00 cash for fitting (I hope he has paid tax on that ? ) not only that as well as me taking up the old carpet and underlay as requested by the sales man, the fitter left all his off cuts and rubbish for me to dispose of . I phoned the store to complain , spoke to a young lady who told me that the sales man is not available but she will have a conversation with him and get back to me , well I'm still waiting . Where's my 10 year guarantee ? Your advertising out side your store is miss leading , your after sales support is nun existing , Might be a case for trading standards .

Very helpful staff who took the time to advise and recommend.
Fitters were great and left no mess.
Very happy withe quality of the carpet and service given.

Kitchen lino cut too short and messy in places. Told wooden floor would be fitted within 2 weeks and it ended up being 4 which was a pain when we had then already moved into the property. The wooden floor was then left a complete mess cut too short in places so I have big gaps around all my doors. Beading not fitted correctly and hanging off the skirting boards. I had to keep calling and going into the store pestering for them to do anything about it even though they kept saying they would sort it. Kitchen has now been sorted. The wooden floor has not and as before I have to keep calling them to be told they are too busy at the moment and don’t know when it will be fixed. This has still not been sorted and unless I call them I get no communication. Terrible experience and customer service I would never use again or recommend to anyone else.