Sound honest advice, really helpful at every stage. Staff had a great sense of humour and made the experience a lot of fun. Very pleased with fitted carpets, great quality and will definitely be going... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have bought all our carpets from United carpets and beds for at least the last 25 yrs, even when on Portwood in Stockport. Yesterday we were looking for stairs and hallway. Paul the sales guy w... See more
Company replied
The carpet people themselves are wonderful, professional, and easy to deal with. Unfortunately, the Viny/LVT fitters that they sub-contract are not. They fitted the floor un-level, and have spent... See more
Company replied
The staff are all so lovely. Mark in particular was so helpful and went out of his way to ensure we got exactly what we needed. Thank you again The Gaffey's 🙂
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
33 Buxton Road, SK7 6AF, Stockport, United Kingdom
- 0161 456 7509
4.7
Excellent
177 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are all so lovely
The staff are all so lovely. Mark in particular was so helpful and went out of his way to ensure we got exactly what we needed.
Thank you again The Gaffey's 🙂
May 23, 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi, thank you for taking the time to leave a review.
We're so pleased that our Hazel Grove store could meet your expectations and provide you with a 5 star service throughout.
We hope to assist you again in the future. Take care!
Great service in-store
Great service in-store. Friendly and reliable service throughout. Competitive prices, good range of products.
April 18, 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Sally, thank you for taking the time to leave a review.
We're so pleased that our Hazel Grove store could meet your expectations and provide you with a 5 star service from start to finish.
We hope to assist you again in the future. Take care!
Great advice and service
Great advice in the shop, delivery and fitting on time - very professional staff
April 28, 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Sheila, thank you so much for your kind review.
We're so pleased that you're happy with the service that you recieved from our Hazel Grove store.
Thank you for the recommendation. Take care.
Sound honest advice and great quality.
Sound honest advice, really helpful at every stage. Staff had a great sense of humour and made the experience a lot of fun. Very pleased with fitted carpets, great quality and will definitely be going back for other flooring as we progress through this house which is quite a project 😊🤣👍
April 21, 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Gwynneth, thank you so much for your fantastic review. We’re delighted to hear you enjoyed the experience with us from start to finish.
Our team always aims to give honest advice and make choosing flooring as easy and enjoyable as possible, so it’s great to know that came across — along with a few laughs too!
We’re so pleased you’re happy with your new carpets and really appreciate you choosing us as you continue your house project. We look forward to helping with the next stages and seeing the transformation along the way.
Many thanks again,
The United Carpets Team
Reply from United Carpets & Beds - Hazel Grove
Hello, thank you for taking the time to leave feedback.
Its a pleasure to hear that you're happy with the service that you received from our Hazel Grove store.
Thank you so much for the recommendation. Take care.
Hall and stairs
We have bought all our carpets from United carpets and beds for at least the last 25 yrs, even when on Portwood in Stockport.
Yesterday we were looking for stairs and hallway.
Paul the sales guy was excellent in his advice, no pressure, showing us full range and benefits. Giving us an estimated price from high to low.
Definitely now’s his stuff, pleasure talking to him.
April 11, 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Elaine, thank you so much for your continued loyalty over the past 25 years—it truly means a lot to us that you’ve chosen United Carpets and Beds time and time again.
We’re delighted to hear that Paul provided excellent service during your recent visit. Offering clear advice, a full range of options, and transparent pricing without pressure is exactly what we aim for, so it’s great to know he delivered on that.
We’ll be sure to pass on your kind words to him. Thanks again for your support, and we look forward to helping you with your stairs and hallway!
So pleased with this shop from start to…
So pleased with this shop from start to finish. Really helpful staff in the Hazel Grove store, made the purchase super easy. The fitter arrived as scheduled and did a fantastic job, would not hesitate to use them again and recommend to others. Great price too.
February 21, 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Deborah, thank you for taking the time to leave a review.
We're so pleased to hear that our Hazel Grove team were able to meet your expectations and provide you with such a positive service from start to finish, making the process super easy.
We look forward to assisting you again in the future. Take care.
The sales team were very knowledgeable…
The sales team were very knowledgeable and guided me to the best quality for my budget. Competitive price from professional and friendly staff. Fitters were excellent and helpful tidying up after themselves. Very pleased with the service I received.
January 30, 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Barry, thank you for taking the time to leave a review.
Its great to hear that our Hazel Grove store was able to help you find the product that best suited your home and budget.
We're so glad that you're happy with the overall service that you recieved. Take care.
Loved the vinyl I’d chosen
Loved the vinyl I’d chosen. Fitter was very friendly and professional
January 17, 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Dawn, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Hazel Grove store.
Thank you again for the recommendation. Take care.
Excellent very pleased
Excellent very pleased . Fitter was excellent laid vinyl floor to perfection .
January 16, 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hello Mike, thank you for taking the time to leave a review.
Its great to hear that you're pleased with the service that you recieved from our Hazel Grove Store.
Thank you again for the recommendation. Take care.
Seamless service
From going in the shop and getting advice , booking measurements and fitting was seamless . Brilliant service from Mark in Hazel Grove and Johnny who fitted the carpets
December 19, 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Anneela, thank you so much for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Hazel Grove Store.
Thank you again for the recommendation. Take care.
Guess I’ll be sleeping on the sofa then.
Ordered father a new bed with mattress, and also an extra mattress for my bed, took a week and a half for delivery. Was told the 30th of January would arrive, so cleared out old bed and both mattresses outside to be removed. Delivery lads arrived at 5:30pm only to be told that the store hadn’t added the extra mattress for delivery and now the store was closed. The old mattress had been left outside for the day and was a little damp due to weather, so I was sleeping on a small sofa for the night! Not great. I phone the store in the morning Chris said he simply forgot and apologised, fair enough. I also asked Chris for a small discount for the inconvenience or for maybe a couple of pillows to be thrown in for the inconvenience, to which he promptly rejected and told me to contact head office instead which I did. Head office wasn’t interested either and told me to contact the store. They’re clearly not interested once they have your money. Mattress was delivered later that day. (31st) day after. Delivery lads were great. But as a company very Poor, zero good will gesture, not interested in my inconvenience, wish I’d gone elsewhere. Won’t be using this company again, shame for them as I was planning to make further purchases. But certainly won’t be doing. Do not recommend.
January 30, 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Good afternoon Lee, thank you for taking the time to leave a review.
As previously discussed with both the store and Head office, the mattress was arranged to be brought to you the next day due to the late time it was and having no drivers available. We would never advise a customer to put the disposal outside in case there are any issues with the delivery, so that you are still able to use your own product.
We offered our sincerest apologise for this issue and provided a resolution the next day via the store. We can only apologise for the inconvenience caused but can ensure all items have now been received.
Kind Regards
The United Team
Low cost and perfect service
I went to several carpet stores in and around south Manchester and United Carpets was the cheapest. They gave me a price which was very agreeable and booked me in. On the day the carpet fitter arrived and went about doing his job. Zero complaints. Got exactly what I paid for with no surprises.
January 7, 2026
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Robert, thank you for taking the time to share how our Hazel Grove store did.
Its great to hear that the team could meet your expectations and provide you with a 5 star service.
We hope to assist you with any future projects you may have. Take care.
Purchased a carpet in November the…
Purchased a carpet in November the gentleman on reception was very welcoming and ordered the carpet in for me and even put it in my car. Would highly recommend United Carpets at Hazel Grove
November 20, 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Marion, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Hazel Grove store.
We hope to assist you again in the future. Take care.
Great service from going in to choose…
Great service from going in to choose the carpet to the fitting staff in the shop and the carpet fitter were very polite and professional, would definitely recommend
December 12, 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Rachel, thank you for taking the time to share how our Hazel Grove store did.
We're so glad that the team could make your experience with us a great one from going into store to having your carpet fitted.
Thank you again for the recommendation. Take care.
All good everything went well
November 24, 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Michael, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Hazel Grove store.
Thank you again for the recommendation. Take care.
Quality products.
Second time purchasing carpet from united carpets & beds Hazel Grove! Mark and the team extremely helpful from start to finish. Particularly useful is being able to take samples home before choosing! Prices are competitive and the quality is brilliant.
Thank you!
November 22, 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Janet, thank you for taking the time to leave our Hazel Grove store feedback.
We're so pleased that Mark and the team were extremely helpful from start to finish, making your experience with us a positive one.
We hope to assist you again in the future. take care.
SENT THE WRONG COLOUR BED!
You sent the wrong colour bed. You sent grey instead of stone. It was unpacked before it was realised. I hope you manage to send the correct colour carpet!!!
November 8, 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Good afternoon Rita, thank you for taking the time to leave feedback.
We're sorry to hear that the bed you recieved was the wrong colour, this is not the service we strive to provide. Please email customerservice@unitedcarpets.co.uk so we can look into this and get this rectified as quickly as possible.
We apologise again for any inconvenience this has caused.
Kind Regards
The United Team
Brilliant service
Chris at Hazel Grove was fantastic. Offered great advice and managed to get us booked in for fitting within 5 days, despite it being the lead up to Christmas. Really pleased with our carpet and the service!
November 30, 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hello Emma, thank you for sharing how our Hazel Grove store did.
We're so glad that you're pleased with the service that you recieved from Chris and the team.
We hope that you love your new carpets. Have a great day.
Lounge, stairs & landing carpets.
Very helpful when choosing our carpets at the shop. The fitter worked really hard & did a very good job. We are very pleased with our carpets.
November 20, 2025
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Eileen, thank you for sharing how our Hazel Grove store did.
Its a pleasure to hear that the team could help you find the perfect carpet for you and your home and the fitter worked really hard to ensure you were pleased with the end results.
Thank you again for the recommendation. Take care.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.