United Carpets & Beds - Hazel Grove Reviews 

181
TrustScore 4.5 out of 5

4.6

33 Buxton Road, SK7 6AF Stockport, GB


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Rated 5 out of 5 stars

No pressure selling in the shop.We were left to browse until ready. Flexible fitting dates and happy to store carpet until we had room decorated 2-3 weeks later. Slight hiccup with fitting day due t... See more

Company replied

Rated 5 out of 5 stars

We have bought all our carpets from United carpets and beds for at least the last 25 yrs, even when on Portwood in Stockport. Yesterday we were looking for stairs and hallway. Paul the sales guy w... See more

Company replied

Rated 5 out of 5 stars

Sound honest advice, really helpful at every stage. Staff had a great sense of humour and made the experience a lot of fun. Very pleased with fitted carpets, great quality and will definitely be going... See more

Company replied

Rated 5 out of 5 stars

We recently bought new carpets for 3 rooms from United Carpets at Hazel Grove and we are very pleased with the results. The store manager Glen was very knowledgeable and helpful and the fitter Alan... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

181 reviews

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4.6

All reviews

(181)

1,932 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service & product

Great product, second time I have placed an order. Alan the fitter is so friendly. A neat worker and assisted with moving some stuff around. Happy Customer.
United Carpets Hazel Grove, Stockport

July 12, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Claire,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

10/10.

10/10.
The guys were really helpful in the showroom and even let us borrow a few tester samples to see what they'd look like at home. Laminate was fitted quickly, perfectly, and they left the place spotless. Will be back again
when my living room needs doing,so definitely recommend!

March 16, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Jo,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to let you take samples to try in your home.
As well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 1 out of 5 stars

I have not received this item.

I have not received this item.
Have taken a day off work to be told after I enquired about approximate delivery time that it hadn’t been put on the van and wouldn’t be delivered today

August 13, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Margaret,
Thankyou for taking time to leave us a review.
If you email us at aftersales@unitedcarpets.net including your postcode and if possible your invoice number, we will be able to investigate this further.
Thankyou for taking time to leave us a review.
The United Team

Rated 5 out of 5 stars

Excellent service and great value

Excellent service and great value. We came away thinking how good was that! We were given really sensible advice from the knowledgeable staff, with no feeling of being "sold to". We would thoroughly recommend and I'm sure we will be buying our next carpet from them.

July 27, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Juce,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring while delivering great customer service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

10/10 from sale to fitting.

10/10 from sale to fitting.
Really helpful in store in assisting us finding the best carpet for our soon to be babies room. Very affordable.
Fitting: gave us a call before arriving and was complete within the hour.
Thanks!

June 14, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring as well as our independent fitters providing a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Sales man and fitter

Your saleman was polite and listened to our need.he worked our carpet size out and organised the fitter to come to our home at the right time.
The fitter did a great job fitting the carpet and was very clean and tidy.

June 15, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Paul,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Quality carpets & fitter was brilliant 👍

June 8, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters deliver a professional service and that you love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Excellent customer service …

Excellent customer service by the staff in the shop, really good communication by the delivery guy. An all round great experience from United Carpets and Beds

May 20, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Margaret,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and deliver great communication.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Excellent!

Very helpful, knowledgeable staff in store. Welcoming, friendly feel to the store. Competitive pricing. (10% discount for NHS staff is also very welcome - thankyou!) Fitter was polite and tidy, did a great job. We are really pleased with our new living room carpet and would definitely recommend to others and use again.

May 6, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to assist you and advise that we offer a bluelight discount.
We are delighted that our independent fitters delivered a professional service and that you would recommend us.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Really great staff and my lino was fitted quickly and perfectly. Highly recommended

May 24, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Michele,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Very pleased with every aspect of the…

Very pleased with every aspect of the purchasing & fitting of our carpet.
Great price, great carpet & a great fitter. Would highly recommend
Thank you

May 17, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Bev,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to get you a great carpet at a great price as well as a great fitting experience with our independent carpet fitter.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Chef's Kiss

Excellent customer service and great value.

May 1, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Steven,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver excellent customer service and that you got a great value product!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Recently bought carpet from here and…

Recently bought carpet from here and very happy with the service from start to finish. Spoke to 2 lovely gentlemen on separate occasions and both nice, honest and normal. A breath of fresh air - unlike some other big chains locally whose staff are questionable to say the least.

Would recommend and will be purchasing from here again in the future.

May 20, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Georgina,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of products.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

The man in the shop was very helpful…

The man in the shop was very helpful with advising us which carpet to go for. It was then fitted the next week and again the fitter was very nice. So all good.

March 26, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Susan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team who was able to advise you on our huge range of carpets and our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Very helpful and friendly would…

Very helpful and friendly would definitely recomend

March 23, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Hazel Grove and would recommend us.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

There's only one place when choosing carpets

Glen helped with choosing the carpet that has now been fitted and looks as good as it did in the shop. All very happy.

April 8, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that Glenn was able to advise you and that you love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Great price on quality carpets

Great price on quality carpets, fitted quickly but as two jobs to suit our refurbishment plans

April 12, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Chris,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team was able to get you a great carpet at a great price as well as a quick and efficient fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Excellent service

Excellent from start to finish, great service at the showroom and a friendly efficient knowledgeable carpet fitter 😊

April 9, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from our expert sales team and independent fitters.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Screeding and vinyl floor

The guy who screeded floor was very professional and talked me thru the process. The guys that fitted the vinyl also professional, clean and tidy job.

March 1, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Hi Shane,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with the team able to advise you on your new flooring and deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hazel Grove

Rated 5 out of 5 stars

Great company good service

Great company good service excellent prices compared to other companies. The carpet fitter was absolutely amazing such a nice man I think his name was Paul. Definitely will use them again

February 29, 2024
Unprompted review
United Carpets & Beds - Hazel Grove logo

Reply from United Carpets & Beds - Hazel Grove

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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