We visited United Carpets & Beds and were assisted by Craig. He was incredibly attentive, friendly, and genuinely helpful throughout the whole process. He helped us find the right carpet for our home... See more
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Fitters left all of their waste and rubbish thrown in the corner of the room and marked up all the newly finished walls. The carpet itself is nice and the salesman in the shop was good, just a shame t... See more
Company replied
great customer service! best price after 3 quote.. very proffessional fitting team that did an outstamding job..attention to detail impecible. have used this company 3 times now...perfect servic... See more
Company replied
Great service received from the Boothferry Road store in Hull, popped in the weekend before Christmas to sort out a carpet for our lounge, to be fitted end of January and got a lovely carpet at a gre... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
96-98 Boothferry Road, HU4 6ER, Hull, United Kingdom
- 01482 566175
4.7
Excellent
227 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service!
We visited United Carpets & Beds and were assisted by Craig. He was incredibly attentive, friendly, and genuinely helpful throughout the whole process. He helped us find the right carpet for our home and made everything much easier. Excellent customer service — we’ll definitely be coming back!
May 26, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi, thank you so much for your lovely review. We’re delighted to hear you had such a positive experience at United Carpets & Beds.
Craig will be thrilled to hear your kind comments. Providing attentive, friendly, and helpful service is exactly what we strive for, and it’s great to know he helped make the process of choosing the right carpet easy and enjoyable for you.
We truly appreciate your support and look forward to welcoming you back again in the future!
Fitters left all of their waste and…
Fitters left all of their waste and rubbish thrown in the corner of the room and marked up all the newly finished walls. The carpet itself is nice and the salesman in the shop was good, just a shame that the fitters decided to leave all of their waste in the corner of a heavily pregnant woman's living room.
March 24, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Tom,
Thank you for taking time to leave us a review.
We are disappointed to hear that you aren't happy with the service of the fitters.
If you can send any further information to the store direct and we can investigate this further.
Kind regards
United Carpets and Beds Hull Boothferry
Excellent service again from Ray and…
Excellent service again from Ray and Craig. Returned for more carpets, best value in Hull. Will be back again!
April 22, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi, thank you so much for taking the time to leave a review.
Its such pleasure to hear that our Boothferry store was able to meet your expectations and provide you with an excellent service throughout.
We look forward to assisting you with your future projects. Take care!
Fantastic service
Fantastic service, lovely carpet, fitted when promised, good communication by fitters too
April 9, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Amy, thank you for taking the time to share your experience.
We're so pleased that your happy with the service that you recieved from our Boothferry store.
We hope to assist you again in the future. Have a wonderful day!
great customer service
great customer service! best price after 3 quote.. very proffessional fitting team that did an outstamding job..attention to detail impecible.
have used this company 3 times now...perfect service everytime! perfect price too!
will return
April 13, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Jemma, thank you for taking the time to share how our Boothferry store did.
Its a pleasure to hear that the team were able to provide you with great customer service and the fitting team did an outstanding job!
Thank you for continuing to choose United Carpets and Beds. Take care.
United Carpets in Hull
Many thanks for sorting out our Stair carpet Ray, good price, great choice of fitting dates, all sorted in under 10 minutes. Many thanks.
April 4, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Richard, thank you for taking the time to share how our Boothferry store did.
Its such a pleasure to hear that Ray was able to meet your expectations and provide you with a 5 star service with a wide range of fitting dates to choose from.
We hope to assist you again in the future. Take care.
Reply from United Carpets & Beds - Hull Boothferry
Hi Alan, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Boothferry store.
Thank you so much for the recommendation. Take care.
craig was brilliant and helpful
April 2, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi, thank you for taking the time to share how our Boothferry store did.
Its such a pleasure to hear that Craig was able to meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
Jay was lovely friendly and helpful
Jay was lovely friendly and helpful. I could take my carper straightaway. Will definitely recommend and use again
April 2, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Sarah, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Boothferry store.
Thank you so much for the recommendation. Take care.
Excellent customer service
Excellent customer service, friendly staff, supported in supplying flooring to a budget, went above and beyond. Very patient throughout, would highly recommend and would definitely use again.
March 20, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Dianne, thank you for taking the time to leave a review.
Its great to hear that our Boothferry store was able to meet your expectations and go above and beyond to provide you with an excellent & friendly service throughout.
Thank you so much for your recommendation. Take care.
Great service from Ray (measuring &…
Great service from Ray (measuring & sales) and Peter (fitter). Thank you
February 17, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Lesley, thank you for taking the time to leave a review.
We're so pleased that our Boothferry store could meet your expectations and provide you with a 5 star service.
We look forward to assisting you with any future projects. Take care.
Was told 2/3 weeks for the carpet
Was told 2/3 weeks for the carpet
Paid for the carpet 21 Jan now 7 March
The carpet company are supposed to start production on it today
March 7, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Good afternoon Steve, thank you for your feedback, and we are very sorry for the delay you have experienced with your carpet order.
We completely understand how frustrating it is when the expected timeframe changes, especially after being advised that the carpet would take around 2–3 weeks. Unfortunately, some carpets are made to order, and production times can occasionally be delayed by the manufacturer, which appears to be the case here.
We sincerely apologise for the inconvenience this has caused and appreciate your patience while the carpet enters production.
If you would like an updated timeline or wish to discuss your order further, please feel free to contact the store directly and we will be happy to assist.
Kind regards,
United Team
Great service & very helpful
Great service & very helpful.
Good communication.
Fantastic price.
March 4, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Nicky, thank you for taking the time to share our Boothferry Store did.
We're so glad that the team could meet your expectations and provide you with a 5 star service with good communication and fanatic prices.
We hope to assist you again in the future. Take care.
Review of experience
Whilst we are very happy with the carpets themselves and have no issues with their quality, the information provided to us at the point of sale was incorrect.
We were under the impression that, as part of the free fitting service, our existing carpet would be uplifted. However, when the carpet fitters arrived, they advised that they had been told the old carpet would already have been removed. This requirement was not communicated to us at the point of sale, nor, according to the fitters, to other customers on the same day.
This misunderstanding resulted in a disagreement over the phone between the carpet fitters and the store manager while they were in our home. We were then informed that uplifting the existing carpet would incur an additional charge of £40. Although we were unhappy to pay this, we felt we had no choice as otherwise no work would be carried out.
We contacted the store immediately to request a refund of the £40. After several phone calls, this amount was eventually refunded.
January 29, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Good afternoon Harry, thank you for taking the time to leave a review.
We’re very pleased to hear that you are happy with the quality of your new carpets — that is always our priority.
However, we are genuinely sorry for the confusion regarding the uplift of your existing carpet and for the situation that arose on the day of fitting. We completely understand how frustrating and uncomfortable it must have felt to have a disagreement taking place while the independent fitters were in your home. The requirements that need to take place before fitting should of been made clear at point of purchase, and we are sorry that this did not happen.
We also regret that you initially felt you had no option but to pay the additional £40 in order for the work to proceed. While we are glad the matter was resolved and the refund processed after your follow-up calls, we appreciate that this required extra time and effort on your part.
Your feedback is important to us and has been shared with our team to ensure that preparation requirements are consistently and clearly explained to every customer to prevent similar misunderstandings in future.
Thank you again for bringing this to our attention.
The United Team
Bought a carpet …
Very helpful and a very nice young man served us, would definitely shophere again.
February 18, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Denise, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Boothferry Store.
Thank you again for the recommendation. Take care.
Everyone from the store service to the…
Everyone from the store service to the carpets fitters were very friendly and professional
January 16, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Mrs Anderson, thank you for taking the time to leave feedback.
We're so pleased to hear that our Boothferry store was able to meet your expectations and provide you with a friendly 5 star service throughout.
We hope to assist you again in the future. Take care.
Room looks great now walls wood work…
Room looks great now walls wood work painted but the carpet finished it to perfection. Great service and value all new carpets in our house have been fitted by united carpets. Thank you
Would recommend
February 9, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Simon, thank you for taking the time to leave feedback.
We're so pleased to hear that our Boothferry store was able to meet your expectations and provide you with a 5 star service. Its so great to know that you're happy with the finished results.
We hope to assist you again in the future. Take care.
The gentlemen in the shop were very…
The gentlemen in the shop were very accommodating and helpful and really made us seem appreciated. Would recommend them . The fitter came on time and did a good job too.
January 16, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hi Andrew, thank you for taking the time to share how our Boothferry store did.
Its a pleasure to hear that the team was very accommodating to your needs and the fitter came on time and did a great job.
We hope to get the opportunity to assist you again in the future. Take care.
Very helpful very friendly 10/10
January 17, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hello Angela, thank you for taking the time to leave a review.
Its great to hear that you're pleased with the service that you recieved from our Boothferry Store.
Thank you again for the recommendation. Take care.
Massive thank you to Craig for all his…
Massive thank you to Craig for all his help and advise, he has got us exactly what we wanted and needed.
We will be coming back when the next room is due for a new carpet
February 1, 2026
Unprompted review
Reply from United Carpets & Beds - Hull Boothferry
Hello Louise, thank you for taking the time to leave our Hull store a review.
Its such a pleasure to hear that the team was able to meet your expectations and make your experience with us a positive one.
We look forward to assisting you again in the future. Have a wonderful day.
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