United Carpets & Beds - Hull Boothferry Reviews 

230
TrustScore 4.5 out of 5

4.6

96-98 Boothferry Road, HU4 6ER Hull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have recently bought a new house in West Hull which I have renovated throughout July ‘26 I contacted the United Carpet store on Boothferry Road on 3 separate occasions as work progressed for my... See more

Company replied

Rated 5 out of 5 stars

Good advice given when I chose my carpet. Friendly approachable staff. Fitting was done to suit my timing. Fitters did an excellent job. All round brilliant service.

Company replied

Rated 5 out of 5 stars

Great service received from the Boothferry Road store in Hull, popped in the weekend before Christmas to sort out a carpet for our lounge, to be fitted end of January and got a lovely carpet at a gre... See more

Company replied

Rated 5 out of 5 stars

Invoice 87265 - Visited the showroom on Boothferry Road, Hull earlier this afternoon. The service we received from Ray and his colleague was excellent. Ray was particularly helpful in advising us of... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • 96-98 Boothferry Road, HU4 6ER, Hull, United Kingdom

  • 01482 566175

4.6

Excellent

TrustScore 4.5 out of 5

230 reviews

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No recent history of asking for reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(230)

1,908 reviews in the last 12 months

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Rated 5 out of 5 stars

The gentlemen in the shop were very…

The gentlemen in the shop were very accommodating and helpful and really made us seem appreciated. Would recommend them . The fitter came on time and did a good job too.

January 16, 2026
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Andrew, thank you for taking the time to share how our Boothferry store did.

Its a pleasure to hear that the team was very accommodating to your needs and the fitter came on time and did a great job.

We hope to get the opportunity to assist you again in the future. Take care.

Rated 5 out of 5 stars

Very helpful very friendly 10/10

January 17, 2026
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hello Angela, thank you for taking the time to leave a review.

Its great to hear that you're pleased with the service that you recieved from our Boothferry Store.

Thank you again for the recommendation. Take care.

Rated 5 out of 5 stars

Massive thank you to Craig for all his…

Massive thank you to Craig for all his help and advise, he has got us exactly what we wanted and needed.
We will be coming back when the next room is due for a new carpet

February 1, 2026
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hello Louise, thank you for taking the time to leave our Hull store a review.

Its such a pleasure to hear that the team was able to meet your expectations and make your experience with us a positive one.

We look forward to assisting you again in the future. Have a wonderful day.

Rated 5 out of 5 stars

Excellent 5 Star from the start to finish (United Carpets, Boothferry Road, Hull).

Excellent 5 Star from the start to finish. I bought wooden flooring from United Carpets, Boothferry Road, Hull. The floor staff were very helpful, not pushy, gave me lots of time to choose and take samples home to try. I have used United Carpets before and always had an exceptional experience. Lots of flooring to choose from and very good value for money. I wouldn’t hesitate to use again. Nick and Danny who laid the flooring are both very professional, highly skilled and take pride in their work. Arrived on time, got straight on with the job, cleaned up afterwards, and transformed my living room. I would highly recommend United Carpets, Hull 😊

Thanks Julie

December 5, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Julie, thank you for taking the time to leave a review.

We’re delighted to hear you had such a positive experience from start to finish at our Boothferry Road, Hull store. It’s great to know the team gave you the time and support you needed to choose the right flooring.

Thank you so much for your recommendation. Take care.

Rated 5 out of 5 stars

Fantastic Carpet Company

We always use Hull Boothferry United Carpets. Friendly advice. The guys know their product. The fitters are friendly, fast, efficient and tidy. Nothing to not like 👍🏼

December 18, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Sue, thank you for taking the time to leave our Boothferry store feedback.

We're so glad that the team could provide you with a quick and efficient friendly service that met your expectations.

We hope to assist you again in the future. Take care.

Rated 5 out of 5 stars

Very efficient

Fitted us in very quickly and carpet laid fast but Done right.

We have more carpet to be fit once we have decorated the room, left their card to contact them whenever we are ready.
Friendly guys

December 12, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Toni, thank you for taking the time to leave our Boothferry store feedback.

We're so glad that the team could provide you with a quick and efficient service that met your expectations..

We hope to assist you again in the future. Take care.

Rated 5 out of 5 stars

Great service

Great service. Very informative staff. Would highly recommend

January 19, 2026
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Julie, thank you for taking the time to leave our Boothferry store feedback.

We're so glad that the team could provide you with a great service that met your expectations.

We hope to assist you again in the future. Take care.

Rated 5 out of 5 stars

Craig was amazing measured my house and…

Craig was amazing measured my house and provided amazing customer service

January 16, 2026
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Jodie, thank you for taking the time to leave our Boothferry store a review.

We're so pleased that the team could meet your expectations and provide you with a 5 star service.

We hope to assist you again in the future. Take care.

Rated 5 out of 5 stars

Excellent customer service from Ray and…

Excellent customer service from Ray and Jay, thank you.

December 31, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Kelly, thank you for taking the time to leave feedback.

Its a pleasure to hear that our Boothferry store could meet your expectations and provide you with an excellent service.

Thank you again for the recommendation. Take care.

Rated 5 out of 5 stars

Great customer service

Great customer service, really helped us out before Christmas in our new home!
Explained everything perfectly, great prices and really looked after us.

Thank you ever so much, we fully appreciate and recommend any future customers:)

December 21, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Molly, thank you for taking the time to leave such kind feedback.

Its a pleasure to hear that our Boothferry store could meet your expectations and provide you with a great 5 star service.

Thank you again for the recommendation. Take care.

Rated 5 out of 5 stars

Amazing Customer Service

Right from the start Craig and his staff were friendly and helpful. No pressure to buy anything but lots of useful information. We decided to buy cushioned lino for the kitchen and our hallway, also underlay and carpet for our living room. Craig arranged for a fitter to come round to measure up that week. Two days later, he rang us with a quote, including fitting (also E mail invoice), which we agreed, including dates for fitting. As arranged, Alan and his oppo arrived on time to fit our lino and carpet. Both very friendly and professional. Did an amazing job and we are both over the moon with our new flooring. Thank you Craig and Alan. Merry Christmas to you all and we won't hesitate to recommend you to everyone we know.

December 19, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Pete, thank you for taking the time to share how our Boothferry store did.

We're delighted to hear that Craig and the team could help you find the right vinyl and carpet for you and your home with no pressure just useful information. Its great to hear the fitter arrived on time to fit your carpet and vinyl and was both friendly and professional, doing an amazing job in the process.

Thank you again for your kind comments. We hope you have a great Christmas and new year!

Rated 5 out of 5 stars

Great service,

November 10, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Suzanne, thank you for taking the time to share how our Boothferry store did.

Its a pleasure to hear that you're pleased with the service that you recieved.

Thank you again for the recommendation. Take care

Rated 2 out of 5 stars

Poor service and extortionate prices.

Wrong measurement written AFTER quotation and price agreement so couldn’t fit one of the carpets and I had to then wait for it to be ordered and fitted at a later date. Fitters damaged the wall paint in several rooms, rubbish left all over the house and every door removed and left off, extortionate prices for poor service! Wouldn’t recommend!

December 3, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Good afternoon Toni, thank you for taking the time to leave feedback.

We are sorry to hear that your experience with our Boothferry store and the independent fitters did not meet the standards that you expected. Please email customerservice@unitedcarpets.co.uk or alternatively contact the Boothferry store directly so we can escalate your complaint further.

Kind Regards
The United Team

Rated 3 out of 5 stars

Carpet quality 100% but fitting did not work.

Buying the carpet and the quality, surely was good. Afterwards, did not work with the carpet fitters as one came, measured and when the other fitter came, apparently he didn t like some aspects of the job and told us he would not to do. I had to contract a guy to pick up the carpet and another fitter who was ok with the job and did it with his mate, in less than 2 hours. Manager was apologetic and nice and as I said the quality of the carpet is really good and beautiful.

November 8, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Jose, thank you for taking the time to leave feedback.

Its great to hear that you had such a positive experience when instore and you're happy with the quality and the look of your new carpet. However we're sorry for the inconvenience caused by the original fitter, we understand this must of been frustrating.

We’re glad our manager was able to assist and that you were able to find a fitter who completed the job to your satisfaction. If there is anything further we can do, please don't hesitate to get in touch.

Kind Regards
The United Team

Rated 5 out of 5 stars

Could not have been an easier…

Could not have been an easier transaction. We needed a carpet quickly. We were shown all that was available to take away immediately, including the roll ends. We decided on a roll end which suited our colour scheme, the guys worked out how much underlay and gripper we would need and was on our way home within 40 minutes with everything needed. The carpet we bought was fantastic quality for the price we paid.

October 18, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Katie, thank you for taking the time to leave our Boothferry store feedback.

We're so pleased the team could meet your expectations and provide you with a 5 star service.

We hope to assist you again with any future projects, take care.

Rated 5 out of 5 stars

Great quality carpet and underlay

Great quality carpet and underlay. Fitted quickly and professionally.

October 30, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Jo, thank you for taking the time to leave feedback.

We're so pleased to hear that you're pleased with service that you recieved from our Boothferry store .

Thank you again for the recommendation. Have a great day.

Rated 5 out of 5 stars

Great service from start to finish…

Great service from start to finish couldnt fault them will definately use them again

November 28, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Debra, thank you for taking the time to leave our Boothferry store feedback.

We're so pleased the team could provide you with a great service from start to finish.

We look forward to your next visit with us, have a great day.

Rated 5 out of 5 stars

I'm familiar with United Carpets as I…

I'm familiar with United Carpets as I have purchased a few carpets there over the years. Always helpful no nonsense sales techniques, plenty to choose from contemporary designs, great prices, excellent fitters.

October 23, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Alec, thank you for taking the time to leave our Boothferry store such kind feedback.

Its a pleasure to hear that the store and the independent fitters could meet your expectations and provide you with an excellent service with a wide range of choice.

We're so glad that you're happy with the finished results. Thank you again for the recommendation.

Rated 5 out of 5 stars

Very good service from purchase to…

Very good service from purchase to fixing of carpet. The service was fast, they managed to fix our carpet before we moved into our new home. The carpet looks good in our home. Will highly recommend. Thank you

October 22, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Justyna, thank you for taking the opportunity to leave a Boothferry store feedback.

Its great to hear that the team could provide you with a very good service from purchasing it in store to it being fitted in in your home.

Thank you again for the recommendation, have a fantastic day.

Rated 5 out of 5 stars

Always helpful sales team & excellent…

Always helpful sales team & excellent fitting service. Have used this company couple times now & will continue for future work. Highly recommend.

October 17, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Good afternoon Kate, thank you for taking the time to leave a review.

We're so pleased our Boothferry store could meet your expectations and provide you with a excellent service.

We look forward to assisting you again in the future, take care.

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