United Carpets & Beds - Hull Boothferry Reviews 

230
TrustScore 4.5 out of 5

4.6

96-98 Boothferry Road, HU4 6ER Hull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have recently bought a new house in West Hull which I have renovated throughout July ‘26 I contacted the United Carpet store on Boothferry Road on 3 separate occasions as work progressed for my... See more

Company replied

Rated 5 out of 5 stars

Good advice given when I chose my carpet. Friendly approachable staff. Fitting was done to suit my timing. Fitters did an excellent job. All round brilliant service.

Company replied

Rated 5 out of 5 stars

Great service received from the Boothferry Road store in Hull, popped in the weekend before Christmas to sort out a carpet for our lounge, to be fitted end of January and got a lovely carpet at a gre... See more

Company replied

Rated 5 out of 5 stars

Invoice 87265 - Visited the showroom on Boothferry Road, Hull earlier this afternoon. The service we received from Ray and his colleague was excellent. Ray was particularly helpful in advising us of... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • 96-98 Boothferry Road, HU4 6ER, Hull, United Kingdom

  • 01482 566175

4.6

Excellent

TrustScore 4.5 out of 5

230 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(230)

1,911 reviews in the last 12 months

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Rated 5 out of 5 stars

Just very good throughout the all…

Just very good throughout the all process. Open and honest when purchasing the carpets, including giving us many options with price and quality but also showing offers that would save money whilst not compromise on quality. Good communication and the fitters were polite and professional. Will use again

May 1, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hello Jason, thank you for taking the time to leave us such a kind review!

We're so pleased to hear that our Boothferry store could meet your expectations and provide you with a 5 star service.

We look forward to your next visit with us, take care!

Rated 3 out of 5 stars

Well it took nearly 6 weeks and when I…

Well it took nearly 6 weeks and when I kept ringing no one new anything about it was told to wait till the manager was in , the carpet is lovely and the fitters was very professional went above and beyond to help me .

April 4, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Good afternoon Mandy, thank you for taking the time to leave us feedback.

Its disappointing to hear that the communication you recieved from our Boothferry store did not meet your expectations. however we're pleased to hear that your new carpet looks lovely and the independent fitters were professional when in your home.

If there is anything further we can do to improve your experience please don't hesitate to email customerservice@unitedcarpets.net, and a member of our team will be in contact.

Kind Regards
The United Team

Rated 5 out of 5 stars

Chap came and measured 2 bedrooms and…

Chap came and measured 2 bedrooms and offered advice about a join that would be needed as one bedroom was fairly long. Rang me back the same day with a fair quote.i went in and ordered the carpets after looking at some samples and explained my budget. Carpets arrived within a couple of days and they fitted both bedrooms in under an hour. Would recommend and I'll be using them again for my living room and hallway carpets later this year.

April 2, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hello Kevin, thank you for taking the time to leave us a review!

We're so pleased that our Boothferry store could help you find the perfect bedroom carpets for you and your home.

We will look forward to assisting you with your living room and hallway, have a fantastic evening!

Rated 5 out of 5 stars

Polite efficient professional left no…

Polite efficient professional left no mess

April 21, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Lynda, thank you for taking the time to leave us a review!

We're so pleased that our Boothferry store was able to meet your expectations and provide you with a 5 star service.

We hope to assist you again in the future, take care!

Rated 1 out of 5 stars

Felt ripped off

Very happy with staff at the store very helpful, and very friendly . But the fitting charge is a rip off we are pensioners and had prepared the kitchen took skirtings off kick boards and door of it’s a very small kitchen took the fitter no more then 40 mins to fit the vinyl 6 ft by 9ft flooring and charged us £75 for fitting .customer service wasn’t interested would not be shopping there again . And wish I had read more reviews

April 29, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Good afternoon, thank you for taking the time to leave us feedback.

We're disappointed to hear that your expectations was not met by the independent fitters from our Boothferry store. We would like to hear more about your experience. Please email customerservice@unitedcarpets.net and a member of our team will be in contact.

Kind Regards
The United Team

Rated 5 out of 5 stars

We received excellent service from Lee

We received excellent service from Lee. He was very helpful and we were very pleased with the price we paid for our carpet. Overall a very smooth transaction from order to delivery and fitting.

March 13, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hello Robert, thank you for taking the time to leave us a review!

We're so pleased that our Boothferry store could meet your expectations and provide you with a excellent service.

We hope that you love your new carpet, and hopefully we will see you again in the future.

All The Best
The United Team

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Friendly and knowledgeable staff

April 21, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hello, thank you for taking the time to leave us a review!

We're so pleased that our Boothferry store could meet your expectations and provide you with a positive service.

We hope that we can assist you again in the future, take care!

Rated 5 out of 5 stars

Great quality carpet at a good Excellent price

Great quality carpet at a good price, excellent fitting service, highly recommended

April 3, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Mrs S, thank you for taking the time to leave us a review!

We're so pleased that our Boothferry store could meet your expectations and provide you with a excellent service.

We hope that we can assist you again in the future, take care!

Rated 5 out of 5 stars

A very good shopping experience.

From going into the store I was helped by the assistant answering my queries and explaining which type of flooring would be best for me. I was then left alone to browse and I found the product so he set up for the fitter to visit. The fitter quoted me prices and within a couple of weeks I had my lovely flooring. The fitters were so professional and did an amazing job in just 5 hours!

March 19, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Diane, thank you for taking the time to leave us a review!

We're so pleased that our Boothferry store could meet your expectations and provide you with a positive service.

We hope that we can assist you again in the future, take care!

Rated 5 out of 5 stars

Great service and a firm you can trust

We always use United carpets and have done our last two houses completely using their service. Craig is great, lots of knowledge and nothing too much trouble. Fitting is good and we know we can trust the whole process from start to finish

February 22, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Karen, thank you for sharing how our Boothferry strore did!

Its so great to hear that they could meet your expectations again and provide you with a positive service from start to finish.

We hope to have the opportunity to assist you again in the future, take care!

Rated 5 out of 5 stars

The service we received was fantastic

The service we received was fantastic. We would definitely use them again and recommend them. Nothing was too much trouble the staff was first class ReallysorryDate is approximately i have forgottenthe date.. A massive thank you.

February 15, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Lola,& Olly, thank you for taking the time to leave us such a kind review! We're so pleased to hear that our Boothferry store could provide you with such a fantastic service.
We look forward to your next visit with us, take care!

Rated 5 out of 5 stars

Recommend

Nice friendly staff, Very helpful, Good prices

January 13, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

HI Janet, thank you for taking the time to leave us a review!
We're so pleased that our Boothferry store could meet your expectations and provide you with a positive experience.
We hope to assist you again in the future, have a fantastic evening.

Rated 4 out of 5 stars

Good job but a shame they don't take…

Good job but a shame they don't take the left overs away

January 14, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Mrs C, thank you for taking the time to share with us how our Boothferry store did!
We're so glad we could provide you with a positve service!
We hope to see you again in the future!

Rated 5 out of 5 stars

Great company...great advice and…

Great company...great advice and care...and honest... lovely guys ...very helpful..as always

January 4, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Paula, thank you for taking the time to leave us a review! We're so pleased to hear that our Boothferry store could meet your expectations and provide you with a positive service.
We hope to have the opportunity to assist you again!

Rated 4 out of 5 stars

Had our home updated today

Had our home updated today. We asked for good quality, but low cost laminate. They delivered. Great fitting. Would I use again. Yes

February 11, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Amanda, thank you for taking the time to leave us a review!
We're so glad that our Boothferry store could meet your expectations and make your experience with us a positve one.
We hope you love your new laminate, and we will see you next time!

Rated 5 out of 5 stars

Arrived on time

Arrived on time, did a great job

December 13, 2024
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Clare, thank you for taking the time to leave us a review! We're so glad our Boothferry store could meet your expectations and make your experience with us a positive one. We hope to see you again in the future, take care.

Rated 5 out of 5 stars

Id highly recommend united…

Id highly recommend united carpets,great range for all budgets we never go anywere else graig and ian at the boothferry road store are great guys always helpful ,the store does a great range of beds to thanks guys

January 7, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Carl,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Craig and Ian and that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Boothferry

Rated 5 out of 5 stars

Great staff in the showroom

Great staff in the showroom, very helpful in all aspects of buying and seamless delivery and fitting. The carpet is top quality and looks really good.

January 3, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Michael,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to help you throughout and that you love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Boothferry

Rated 4 out of 5 stars

Very helpful staff

Very helpful staff, but not pushy. Explained the differences between various linos.

December 6, 2024
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Jean, thank you for taking the time to leave us a review! Its great to hear that our Boothferry store could make your experience with us a positve one. We hope to get the opportunity to assist you again in the future!

Rated 5 out of 5 stars

Excellent service

The staff in the shop were excellent to deal with very knowledgeable and prices were good. The fitters were also excellent and I couldn't be happier with the service provided by everyone

January 8, 2025
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Graham, thank you for taking the time to leave us a review! its such a pleasure to hear that our Boothferry store could provide you with such an excellent service. We hope to get the chance to assist you again in the future!

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