United Carpets & Beds - Hull Boothferry Reviews 

230
TrustScore 4.5 out of 5

4.6

96-98 Boothferry Road, HU4 6ER Hull, GB


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Rated 5 out of 5 stars

I have recently bought a new house in West Hull which I have renovated throughout July ‘26 I contacted the United Carpet store on Boothferry Road on 3 separate occasions as work progressed for my... See more

Company replied

Rated 5 out of 5 stars

Good advice given when I chose my carpet. Friendly approachable staff. Fitting was done to suit my timing. Fitters did an excellent job. All round brilliant service.

Company replied

Rated 5 out of 5 stars

Great service received from the Boothferry Road store in Hull, popped in the weekend before Christmas to sort out a carpet for our lounge, to be fitted end of January and got a lovely carpet at a gre... See more

Company replied

Rated 5 out of 5 stars

Invoice 87265 - Visited the showroom on Boothferry Road, Hull earlier this afternoon. The service we received from Ray and his colleague was excellent. Ray was particularly helpful in advising us of... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • 96-98 Boothferry Road, HU4 6ER, Hull, United Kingdom

  • 01482 566175

4.6

Excellent

TrustScore 4.5 out of 5

230 reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(230)

1,918 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service and good quality carpets

the gentleman (named Craig) helped us choose a bedroom carpet and bathroom lino. He was really helpful, talking us through the various options and prices. I will definitely be returning as its local to me aswell as recieving a top quality service.
Invoice number: 87443 @Boothferry rd store, Hull

January 27, 2023
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Nicola

Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.

All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.

Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.

Best wishes

The United Team

Rated 5 out of 5 stars

Rang the store this morning regarding…

Rang the store this morning regarding how to measure carpet for the stairs spoke to a gentleman named ray

He ask me to send a video of them and the room with measurements and we could go from there

Sent message as requested and he came back to me within minutes with a price two hours later went to store to view the carpet as pictures and purchase it all at the same time.

Outstanding customer service and excellent sales experience we couldn’t be happier

Thanks ray for your help and rapid response on messages

January 17, 2023
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Chris

Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.

All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.

Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.

Best wishes

The United Team

Rated 1 out of 5 stars

Not transparent. We bought our carpet from the branch in…

We bought our carpet from the branch in Hull. The costumer service was good however everything in me tells me we were cheated, they came to do the measurements, calculated the square metre themselves, we ended with a ridiculous price but we were desperate to get the job done quickly, so we could not complain. The carpet fitter also asked for his payment separately but it was supposed to be free fitting?? Apparently his pay was deducted from the cost of the carpet, I do not believe this in anyway. The carpet fitter cut the carpet in a ridiculous way, he left so many off cut, in my opinion could have fitted another room but he probably wanted to make it look like the carpet could only cover the area we bought it for.
I would never use the carpet company again and would not recommend it.

October 24, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Good Morning Funmi

Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.

If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.

The United Team

Rated 5 out of 5 stars

living room carpet

We are highly satisfied with our living room carpet thank you very much

November 14, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Excellent Experience would highly recommend.

Invoice 87265 - Visited the showroom on Boothferry Road, Hull earlier this afternoon. The service we received from Ray and his colleague was excellent. Ray was particularly helpful in advising us of the type of carpet we required for the room we were doing. We cannot rate them highly enough and are going back again in the New Year for flooring for another room. Completely recommend them. John and Anne of Anlaby.

December 19, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Great pre-Christmas service! A+

Great service received from the Boothferry Road store in Hull, popped in the weekend before Christmas to sort out a carpet for our lounge, to be fitted end of January and got a lovely carpet at a great price on a Christmas special. Ray and his colleague in the store were very knowledgeable and helpful and a sale was quickly agreed on a buy now pay later deal, inv number 87260.
Would highly recommend this store!

December 18, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Helen

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Brilliant customer service

From the moment we entered the Boothferry rd store from start to finish We received exceptional customer service. We met Craig and he helped us with everything and was honest and friendly. Our customer reference is 87241.
Cheers everyone

December 10, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Alan

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

From ordering to fitting this company…

From ordering to fitting this company is brilliant . Guys are very friendly at point of ordering and the fitters very pleasant and do a 1st class job . Will use no one else for carpets and fitting . Boothferry Road Hull store
Order nos 87168

November 26, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Michelle

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Everyone was very helpful and gave full…

Everyone was very helpful and gave full instructions on how to measure the carpets. Warm, helpful and friendly staff.

Bought two lovely carpets for dining room and hallway and landing, would definitely use again.

October 28, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi David

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Boothferry road Hull store (invoice 87212)

Both guys who served us were so friendly and went above and beyond for us, one of them even came to measure all three rooms on the spot because we managed to mess up the messurements.
They always say build repore with customers and they will end up coming back, we are eventually going to do the whole house because of how efficient, helpful and lovely the guys were!
Can't wait for the fitting now!
Prices were good in there too, lots of off cuts and various styles and colours!
Worth the 5 stars, brilliant!

December 3, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Rebecca

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Very friendly staff and great prices

Very pleased with the customer service we received with our order. We have purchased from this store previously and was again very happy with the quality of the product and price.

Order number 87197

December 2, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Martin

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Got a great offer on laminate with a…

Got a great offer on laminate with a quick turnaround time to get fitted too, very good service. Boothferry Road, Hull. 85638

November 30, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,
The United Team

Rated 5 out of 5 stars

Brilliant customer service whilst me…

Brilliant customer service whilst me and my partner were looking at carpets, gave us a quote and we went back the next day and Craig looked after us! Really happy with the customer service Craig provided at the Boothferry Road United Carpets and Beds! After having a negative experience at another branded store we are glad we put our trust in them! Invoice number- 87194

December 1, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,
The United Team

Rated 5 out of 5 stars

Friendly and knowledgeable staff at Boothferry Road -85632A

The staff at the Boothferry Road branch were so helpful, giving advice on which type of carpet would be suitable for both my livingroom and staircase.
There was lots of choice in my price range and I'm extactic that it can be fitted before Chrsitmas. Will be using them again for my next carpet 😊

November 27, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Caroline

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Invoice number 87151.

Invoice number 87151.
From walking in the door at the Boothferry Road store Hull, I found very helpful and polite staff. Ray was absolutely amazing and his help invaluable! There was so much to choose from and such a massive range of colours but he guided me with his expert knowledge of what was needed for my lounge, from depth of capets and different underlay. I visited the store 3 times and on every occasion I was greeted in a happy and cheerful manner by all the staff. Highly recommended store.

November 25, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Victoria

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. Helped with information on the carpets, gave recommendations on which would be suitable for what rooms. Priced up really quickly, quick fitting times and very supportive.

Invoice no 87142
Boothferry Road store

November 22, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Shannon

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Great service from Tim

Great service from Tim. Made to feel at ease. I only do measurements in Ft & Ins, but that was no problem for Tim. Great team, keep up the good work. Will definitely use again and recommend to others.
Boothferry Road
Imvoice Number - 87139

November 22, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Great Customer service

Great Customer service. Great Advice off Craig. Craig measured up for my carpets & gave Advice. Went to the Boothferry store to choose carpets & flooring Great atmosphere between staff. All staff friendly. Made to feel at ease & reassured. Would recommend

November 18, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Sandra

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Great customer service

Great customer service. They really go above and beyond to ensure you don't spend more than necessary in terms of wastage!
Invoice 87048

November 6, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Josh

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 4 out of 5 stars

Because they have quality materials and…

Because they have quality materials and also there staff is well manner to attend to their customers.

November 11, 2022
Unprompted review
United Carpets & Beds - Hull Boothferry logo

Reply from United Carpets & Beds - Hull Boothferry

Hi Cynthia

Glad to hear it!
Thanks for taking the time to leave a review.

All the best,
The United Team

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